Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more
Company replied
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Written by the company
GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Welfenstraße 22, 81541, München, Germany
Asks customers to review
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Replied to 72% of negative reviews
Typically replies within 1 week
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Fair pricing (especially from Australia), solid support service and a stable server, couldn't ask for more really.

Reply from g-portal.com
I had an issue with my server failing to start. I contacted their support team and they had my server up and running not to long after that. Thank you for the quick responses and the help.
Pricing, ease of use, built-in ftp on the website, direct setup and fast support.
Icarus server 4/4 slot.
Game servers typically aren't that expensive. I've had issues with servers and the customer service is very quick to react on a ticket and helped get my server back up within an hour or two
Really good pricing, allows manual recharge or subscription. Super easy to setup and the support tickets are handled very fast. 10/10
Much better than setting something up yourself using aws / gcloud
been using these guys since 2025 September roughly and started on Icarus and played for a few months and now playing vein. love the slot system (basically the number of slots are for people playing but the more you add the more servers you can host instead of 1 at a time) it truly helps when flopping back and forth between games and trying other new games out and definitely helps with not stressing your pc out plus its so easy to set up and if you need help they answer back pretty quickly or there discord will help as well. there will be issues you will run into time to time with server being worked on or game updates just gotta be patient with it but lot of the time works great and no issues
Support is super responsive and knowledgeable. The wiki is genuinely useful. The interface is stoopid easy.
Very new to server renting but so far the experience has been great. I'm enjoying learning about console commands but I wish that it was more obvious you needed a Steam ID to be able to connect. Thank you
I was experiencing issues logging into my dedicated server. I contacted support and Bo_g was incredibly helpful and patient while helping me to resolve the issue. Very fast replies too which I appreciate
service was okay, UI is good enough, customer service was combative, didn't take accountability for issues, and didn't do a good job explaining the different type of Dune Awakening server types, which caused a lot of frustration for me and my friends. I do not recommend their service.
Poor customer services and this is from a 3 year customer. Now I see they've added a upgrade option for the customer service....so what was already a poorly ran system you can pay to use and maybe get the proper service a customer deserve...what a rip off
I've been hiring G-Portal servers on and off for a few years now for myself and a couple of friends and I've always found the server to be stable and easy to configure. I've rarely had to contact support and the one time I did they were fast replying and helping. I've used Nitrado in the past and the comparision with G-Portal is miles better, much smoother servers, less downtime, no lag and pricing is similar. If you're looking for a stable and not overpriced server give G-Portal a try.
I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, but losing our collective world would have been devastating. A quick, simple, and sympathetic response from bo_g gave me access to download our server, so we can re-upload our world once we all have time again. Thank you!
Bought a server, they couldn't run the new patch of PZ. Tried to refund and they told me "were sorry we can't refund you" Would never use them again. If I would have chose a different platform I would be able to play the game right now with friends. i'm out 115 $ for nothing.

Reply from g-portal.com
The Customer service goes above and beyond for you, I really struggled with doing a complex upload and they done all the hard work for me love this team !
Consistent - Support was there when asked, did what was possible.
really great server hosting at very competitive pricing overall great support
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