A highly criminal industry run by very dirty people. The commission are massively owed by criminal enterprises that pay them to keep quiet. How such obvious game fixing on these sites are not identifi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Casino
- Betting Agency
- Gambling House
- Gambling Service
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Information provided by various external sources
We regulate commercial gambling and lotteries in Great Britain. If you have a query, please contact us via our website.
Contact info
Victoria Square 1, B2, Birmingham, United Kingdom
- www.gamblingcommission.gov.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failure after failure relating to FI
Failure to fully assess and regulate football index resulting in thousands of people losing large sums which would not have been spent on the platform were it not for endorsement from GC. This could easily have been prevented if they had actually carried out their role and identified it as a ponzi scam with no long term sustainability.
Almost as bad is this the lack of action following the event and admission that they failed to carry out their role and protect customers. A massive fraud carried out with no consequences for those involved or action for victims.
Don’t do their job
Deposited money into a product (footballindex) whilst licensed by the gambling commission, at the time the GM knew something wasn’t right but allowed it still to continue and allow other users to sign up and deposit. A year or two later £124 million was stolen by the Footballindex owners.
The GM have done absolutely nothing apart from sweep everything under the rug and pass the blame.
Oh and their not even bothered about the new product Kix which has the former people running footballindex at the helm
What do they actually do?
What do they actually do?
Seems like anyone can set up a gambling firm, take bets knowing full well they never intend to pay out. See the football index SCANDAL
Failed Regulation
Licenced a product in Football index which went bust owing over 100 million, costing thousands life changing sums of money. A product which ran like a ponzi scheme, these people instead of holding there hands up , have sort to sweep it all under the carpet whilst calling people problem gamblers , and pretending they've done nothing wrong, redress and an apology should be at the forefront of their minds.
Failed with the Football Index scandal…
Failed with the Football Index scandal on a massive scale! Need to review how they run the company so this doesn't happen in the future.
Caused the loss of £124m by licensing…
Caused the loss of £124m by licensing football index then tried to cover up their incompetence then ceo who earns £170k has the cheeked to block people on twitter who are quite rightly angry , government needs to close them down admit mistakes and redress failed customers.
Failed thousands of UK citizens during…
Failed thousands of UK citizens during the Football Index scandal. 124million £ open bets/shares gone from UK tax payer pockets.
They shouldn't have licensed it. Should have seen the red flags.
Should of acted to prevent more harm when they knew it was wrong and going bust.
They also licensed Footstock and users lost all their money on that too. They licensed it whilst knowing FI was wrong... Same customer base. Similar product.
They've argued with victims. Done nothing to help. Lied. Tried to cover up. ZERO TRUST.
DON'T TOUCH ANYTHING REGULATED BY THESE INCOMPETENT/LIARS.
Absolute morons and a disgrace.
Absolute morons and a disgrace.
Allow bookmakers to restrict and close accounts and now allowing them to abuse the preposterous affordability checks before they have even been brought in.
Typical dystopian government organisation.
They do absolutely nothing to protect…
They do absolutely nothing to protect players. These gambling sites claim they use a RNG but anybody who uses the spins no that's not the case. 99% of these casino sites are robbing people constantly and these plonkers don't help at all they just let it happen. Instead of ignoring these reviews do your job and check these dirty sites like bally casino, virgin games, double bubble
These people are clueless
These people are clueless. I don't think they have ever played slots in their lives. They seem completely detached from reality.
HOW have they made things better for gamblers!!?? RTP is now shockingly low so I am losing my money without a chance of winning. Slots are so slow now because of their slow spin rules, so I increase the bet to just get it over with. And all the documents requested just to gamble a few ££!!?? It's ridiculous. The UK is the worst totalitarian nanny state in the world.
Thank god for crypto casinos. If it wasn't for the useless policies by the UKGC we wouldn't all have to sail to Curacao to gamble.
They are USELESS. Fire them all and end the UKGC.
They don't regulate
They don't regulate like they claim. All they do is tell you they don't get involved and if they do take action they can't tell you. What an absolute laughing stock. Until it comes to affordability checks then they're all for sticking their noses in. But then again look who is in charge. What can you expect
It doesn't surprise me they don't reply on here, they can't even reply on social media and have to turn comments off because nobody can stand them
🤡
Corruption at its best!
All these reviews! End of the day they are paid by the Bookmakers. They are fully aware of a scam on going where if you are on gamstop, casinos will still take you . If you loose they keep it( which is fine) but if you win you just get your deposit back ....so these casinos can do this the UKGC have advised IBAS to only look at wins not losses. Thereby giving casinos the green light to not pay wins but keep loses. Also as the UKGC are government run you can't take them to court. They are the most corrupt organization I have come across.
Made contact with these guys do they…
Made contact with these guys do they exist because I'm still awaiting support or do they get backhanders from the sites that are operating unprofessional
They want their cake and eat it
They want to have their cake and eat it too
I wouldn't care about them not doing their job and regulating the bookies if they kept their nose out of people's business
But they want to interfere with people's ability to bet AND refuse to regulate the industry
They posted a tweet how they're clamping down on illegal gambling and a photo of a tiny little room (with comments turned off of course). Totally oblivious to the fact they're causing this.
They need regulating themselves as they're not fit for purpose . If they didn't exist at least there would be no affordability checks. No one would miss them
Don't bother contacting them.
Might as well not exist. A complete joke of a company who operate in virtual secrecy and don't help punters at all. Should be called the Anti Gambling Commission.
How can they regulate an industry when they can't even do basic things like reply to tweets? They told me they don't reply on social media because their replies are complex LOL, so that's why they ignore everyone.
Bookies get away with breaking the GC rules because they don't get involved in individual cases. The bookies know this and therefore act accordingly. Just look at how BETMGM have acted with their free bets the last few weeks. The UKGC are supposed to regulate these chancers but do nothing. Hundreds of people have been stiffed by them looking at social media but radio silence from the GC.
You can see why they don’t reply on…
You can see why they don’t reply on here ! people of course they are working for casinos , come on you really think there on our side it’s all about money everything is about money there sat there at there desk tapping buttons eating biscuits and stuffing there faces making out there busy , they don’t give a absolute dam ! They fine casino company’s like 32 red millions of pounds ok wait there they hav broken the rules witch is why they got fined but to 32 red that’s nothing , why people have they (32 red) been illegally caught breaking rules fixing casino games and all they get is a fine doesn’t that say everything! Why are they not closed down !!! if poor old John down the road who is not worth millions breaks the rules he is shut down immediately so cruel so fixed ! It’s all back handers ! They allow them the (gambling Commission ) to still let 32 red trade have a casino but hey we will just fine u and smack ur bottom and tell u don't do it again sick ! keep tapping ur buttons on ur laptop stuffing ur faces and not doing anything for the people ! Modern day criminals can walk away Scot free and just pay a fine naughty company ! And carry on there’s no words to explain it !
Don't waste your time with these jokers…
Don't waste your time with these jokers you make a complaint they as you for tangible proof there not interested in people with genuine complaints
All these guys have to do is look at…
All these guys have to do is look at every complaint and bad review on every gambling site on truat pilot.
And maybe think this can't be right.
These guys don't do there job. That's why they have worst reviews than most sites out there.
These days gambling is impossible. To win
And These guys are letting them Rob us blind.
Shame realy. Even the good sites. Are taking advantage of the gambling commission. And have started robbing people as they know the gambling commission. Can't do nothing about it.
So obsessed with responsible gambling
They are so obsessed with responsible gambling that it's embarrassing. You just know that no one working for them bets yet they're quite happy to meddle with other people's betting.
They love to tell you they don't get involved in individual cases but more than happy to stick their nose in when it suits their agenda
They act like they're in North Korea giving the bookies absolute power to ask all sorts of personal information. Bookies want wage slips and bank statements, demanding to know who else you bet with and how much you spend. It's neverending.
This lot love to say that bookies must know everything about their customers. That says it all really.
Nanny state nonsense will drive people to black market bookies but they won't care
Completely incompetent, they ignore the public
The most incompetent organisation I've ever come across. They don't "ensure gambling is fair and open" as per their mandated requirements, they help betting companies get consumers private financial information and they don't do anything about the companies using it for commercial purposes. When contacted, if they reply, they just say "we don't comment on individual cases".
Their CEO deletes consumer questions he doesn't like on social media, when you email them to warn them they have licensed what you believe to be a Ponzi scheme, they do nothing (6 months later it collapsed with £130 million). When betting companies confiscate winnings, retarget losers and ban winners they simply ignore. Terrible, just terrible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








