Absolutely sucks, I wanted to cancel this and all other pre orders but no one is helping. Never buying from Game ever again.
Location
Switch locationGAME, Unit 15, Festival Place, RG21 7BE Basingstoke, GB
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See what reviewers are saying
Ordered a PS5 Online, happened to receive it when i wanted to receive it. However, it all turned out to be faulty console with a disc hard drive not working whatsoever. Not what i was expecting from G... See more
Company replied
just went into store to exchange some new games for store credit I don't want anymore only to find out that game don't take second hand games/consoles anymore, I been taking them there for years an... See more
Company replied
Game Basingstoke were very efficient with their service and really helped me pick out the perfect present for my grandson, great helps.
Company details
About GAME - Basingstoke
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit 15, Festival Place, RG21 7BE, Basingstoke, United Kingdom
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Basingstoke team are very friendly and…
Basingstoke team are very friendly and always helpful
Store was clean and well stocked
Store was clean and well stocked, found the items I wanted easily and the sales assistant was helpful and polite.
The sales person was very helpful.he…
The sales person was very helpful.he was very knowledgeable with the items sold.
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