GamesandCardsUK Reviews 

425
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

As others are saying, ordered Pokémon celebrations back in summer 2021, very little communications after phones calls, messages and emails no response. Have requested a refund but still nothing! can’t... See more

Rated 5 out of 5 stars

Got a delivery on the way today and just placed another order, just want to say how fantastic this place is. Great prices, still managing to find stock of things like Pokemon in these very trying ti... See more

Rated 5 out of 5 stars

Legitimate company, great selection. Packaging light yet sturdy. Cheaper postage would be good. If what would be a sought after item is in stock, goes out of stock fairly quickly (was unable to get a... See more

Rated 5 out of 5 stars

I've purchased quite a few Transformers from this site and each transaction has excellent. Friendly and polite when answering questions and a rather tasty little loyalty scheme that gives actual cash... See more

Company details

  1. Toy Store

Information provided by various external sources

Games & Cards UK offer a wide range of CCGs, toys, plushes and games. Check out our offers now, with free shipping over £40 and points for every £1 you spend.


Contact info

3.4

Average

TrustScore 3.5 out of 5

425 reviews

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No recent history of asking for reviews

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3.4

All reviews

(425)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot recommend enough!

I cannot recommend this store/website enough. I ordered a nendoroid last year and I had no trouble whatsoever, the delivery was fast and packaging was well secured. I recently ordered another figure but unfortunately they had miscounted their stock; mistakes happen and Aaron offered me similar figures (for no extra charge) or a full refund. This was beyond good of him to do, and I am really grateful. The customer service is fantastic and the responses to emails are the fastest I’ve ever known from a company. I will certainly be ordering from them again if anything else catches my eye, if only to support such genuine and kind people. Thank you!

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Order dispatched within 24hrs and delivered quickly as promised. Item I ordered is out of print generally, so I was very pleased that Games & Cards UK were to supply the book. Thanks! 👍😄

June 5, 2021
Unprompted review
Rated 5 out of 5 stars

Genuinely brilliant

Got a delivery on the way today and just placed another order, just want to say how fantastic this place is. Great prices, still managing to find stock of things like Pokemon in these very trying times for the TCG and then actually offering them for RRP instead of scalper prices like so many "retailers" are now doing!

Brilliant service as well, I e-mailed one night at around 8pm not expecting a reply til the next day and got a reply within half an hour. Amazing!

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great Company!

Bought a model from here as it was the only place I could find it in stock and I was very happy with how quickly it was sent and how well everything was packaged! Will definitely buy here again!

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

Brought from here as it was the only…

Brought from here as it was the only place that had a figure I wanted so had no choice. Was put off by all the 1 star reviews so it was a bit of a risk but everything arrived on time and really well packaged. If they have something I want I would order from them again.

February 1, 2021
Unprompted review
Rated 5 out of 5 stars

Not my 1st time ordering from Cards and…

Not my 1st time ordering from Games and Cards, although there was a small mix up with my order the guys where prompt in helping to get it sorted so an absolutely great customer experience and will definitely be using them again, thanks again.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Very impressed to receive my purchase promptly even amidst these difficult times. A fine product too and fairly priced; couldn't ask for better. Thanks.

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

excellent customer service and products

Have purchased a number of items and all 5 star quality. Excellent customer service and always on hand to answer any questions. Will continue to purchase my collectibles and models from here.

January 5, 2021
Unprompted review
Rated 1 out of 5 stars

Awful experience with a patronising…

Awful experience with a patronising owner who thinks selling a collectable item with damaged packaging doesn't matter as long as the item inside the packaging is ok.
Damaged items belong in a bargain bin not sold at full RRP
Totally defeats the idea of buying collectable items collectors want to display.
If you're buying as a collector steer clear.
Poor condition items, very rude owner who is never wrong.
Also asking people on your Facebook page to leave a positive review on trustpilot to make the bad reviews go further down the page is both laughable and desperate.
Thanks Aaron, I won't be back, no need for a ban, I'll never buy from you again
Your replys to other negative reviews shows exactly what you are like to deal with.
A VILE AND TWISTED LIAR
I only received the refund via PayPal, you wouldn't refund me
According to you the packaging doesn't matter, the item inside was ok
Star Wars vintage collection and black series avoid!!
Collectable items sold by a patronising liar that thinks packaging doesn't matter.
Clearly doesn't get the collecting market.
Keep being vile towards anyone that has a problem, it's what you're good at, as for scum check your mirror
Clown 🤡

January 2, 2021
Unprompted review
GamesandCardsUK logo

Reply from GamesandCardsUK

Thanks for the review Dean after what? 7 months?

This is the scumbag who returned an item with a very minor (less than 1cm) warp on the plastic bubble of a £9.99 toy (collectable hahaha) ripped to pieces and torn apart in a fit of petulant childish anger (we have the pictures of how he received it to compare against).

He was offered a full refund immediately if he returned the item but demanded we pay for it. We refused to pay for the return due to a minor issue on a cheap toy's packaging as we aren't required by law to do so so he destroyed it first to prevent us from re-selling it.

Dean you're the worst of the worst sort of entitled scum. We still refunded him, despite this.

EDIT: yes Dean, we wouldn't refund you because you wouldn't send the item back. Funny how that works. Try getting a refund from anyone without returning your item and see how you do. You really are an insignificant failure of a human being.

Rated 5 out of 5 stars

Great store

Ordered a fair few times from them! if only they were closer so i could visit their shop! Items always in pristine condition and shipped promptly. Thank you 👍🏻

January 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, response received about an order within 24 hrs. Good delivery. Had a very happy son on Xmas day when he saw the Dragon Ball Z merchandise. Great online purchase experience would love to visit the store.

January 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great service.

Have used Games and Cards several times this year and have been very pleased with the service and quality of packaging.

Looking forward to more purchases in 2021

December 31, 2020
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, I ordered from them a few months ago now. Really great prices and I was even impressed with their loyalty scheme so I saved even more money on my second order.

December 31, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent to buy from

Great company, have put a few orders in now and always come through with the goods. Very reasonable prices too. Recommended.

December 31, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

I ordered from this company a few months back and received my items in perfect condition and had great response from customer services. The prices are competitive and unlike some stores, they have a wide variety of items.

Some of the negative reviews on here fail to understand that not only is this a small local game store, we are in a pandemic and postal services are back logged.

Would definitely support and order from Games and Cards again.

December 31, 2020
Unprompted review
Rated 1 out of 5 stars

I do not recommend this company

I do not recommend this company they are not trust worthy. I ordered a product on 27.12.2020 I also payed extra postage 3.99 for 2 to 4 days. After 4 days nothing came. I also wrote a email to ask when they are sending the product,because is so important for me because is a present for birthday to my son,they said they sent it today 31.12.2020 and their dispatch is not guaranteed. They did not care about the time the parcel would arrived.Very bad experience.Olga

December 31, 2020
Unprompted review
GamesandCardsUK logo

Reply from GamesandCardsUK

"Karen" decided to wait until a Bank Holiday weekend 3 days before her son's birthday to order his present. Got upset we couldn't teleport it to her house before then. Doesn't seem to understand how the post service or businesses work over the Christmas Period. Apparently doesn't check up on how a company does things before buying from them. 0/5 Stars, would not recommend her as a customer again.

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