Garden Buildings Direct Reviews 

Excellent service, delivery on time, good instructions

This company is a nightmare to deal with 16x10 pent shed ordered and payed for £1,300 now 4 weeks late. Automated response and request line. When phoned sales line instant response to call with promised call back, once more no call back. I would not recommend this company to anyone absolutely horrendous customer service I dread to think if the shed turns up what condition it will be in, I myself work for a manufacturer of tools, if I treated any of my accounts in this manner they would close their account. I cannot emphasise this enough. Do not purchase any thing from this company. I am in the process of trying to get a refund, I will review my experience in this after the fact. DO NOT PURCHASE FROM THIS COMPANY

Delivery was good and the greenhouse is nice but the quality of some of the wood used in the build is poor. The quality of some of the beading is shocking . You quality control must be sleeping on the job. 2 of the door beads had massive knot holes and broke and some other trims were like firewood. Cannot believe you send them out like that

The website was clear and easy to use. The layout of each product was clear and helpful.
We are excited to receive our item

Ordered a shed in June with a lead time of 4 to 6 weeks got update saying shed is in production and then every week after until this week the 6th of August when I messaged them asking for an update .10 weeks later still in production with no time scale on when it would be ready so cancelled order waiting for refund will never use again

We’ve been extremely disappointed with the service we’ve received.
Our playhouse arrived with missing parts, and it took almost two weeks to receive the replacements after numerous phone calls to the customer service team. We were initially told the missing parts would arrive within 3–7 working days. When we explained that this wasn't acceptable, we were assured they would be sent via Yodel for a quicker delivery. We were given a delivery date, but it came and went with no sign of the parts. When my husband called to chase this, he was told they hadn't even been dispatched.
We then asked to speak to a manager and were promised a call back, which, unsurprisingly, never happened.
Once the replacement parts finally arrived, my dad resumed building the playhouse only to discover that the doors supplied were the wrong size. We are now having to wait yet again for another delivery. On top of that, we've found several pieces of wood that require sanding because they have rough edges that are not safe for children to touch. The overall quality has been very disappointing.
Following everything that has happened, we contacted customer services to request a partial refund in recognition of the poor experience, but this was refused. We then asked whether, as a gesture of goodwill, they would consider upgrading the slide we had purchased, but this request was also declined.
I really wanted to love both the product and the company, but unfortunately, my experience has been nothing but frustrating from start to finish. Between the poor communication, repeated delays, incorrect parts, and disappointing quality, I cannot recommend this company and will not be purchasing from them again.

** UPDATE **

Unfortunately, the problems haven’t ended there. Two weeks later, we are still waiting for the replacement doors. We were once again advised that they would be delivered within 3–7 working days, which was already an unacceptable timeframe given everything that had happened previously.

We haven’t received a dispatch email, and the emails we’ve sent chasing an update have simply been ignored.

At this point, we’ve spent far too much time chasing missing and incorrect parts for a product that should have arrived complete and ready to build. The lack of communication, poor customer service and disappointing quality have made what should have been an exciting purchase an incredibly frustrating experience.

Based on our experience, we would strongly recommend avoiding this company

Full information given, little bit of difficulty getting product to me, but now arrived. One small niggle, when checking contents, several components were of same dimensions, but with different code numbers, but not all items had code attached.

I rang the company as I was struggling to get the discount code to work and eyelash I spoke too was really helpful Communication is good but the delivery company didn't update tracking info, luckily I was in when it turned up!
The greenhouse is lovely and the instructions were ok
Overall I am very pleased and have ordered a shed and will be recommending this company to my friends

Great delivery. Great communication when window broken .arranged to replace windows straight away

The quality and instructions are very poor. The instructions state will take 2 people 8 hours to assemble. I paid 2 handymen £600 for 3 days and the building is not finished or fit for purpose. It was not the fault of the professionals I employed. The instructions are shoddy to say the least and the building did not fit together. Bits were and are still missing. I have wasted £4k on this in total and will have to be demolished. It also states fullY insulated but really just give you some rolls of insulation to do yourself. I have had to waste my money, don’t waste yours.

Not yet received item but an excellent service from intial online ordering. Company have kept me up to date with the process, estimated delivery times, etc.
I recommend this company 100% based on service, price and communication

Ordered a shed but due to unforeseen problems I had to cancel the order. The full money was returned so on this aspect I have to give them full marks.

Was sent two halves of different sheds. Then sent the wrong parts again, then sent the right parts but damaged, then sent the wrong parts again but also damaged. Awful communication, had two wait three weeks for the deliveries of the wrong parts each time. Ended up asking for a refund. My emails and calls were ignored until I head to threaten legal action. Finally got my refund 5 months after I first received the shed. Do not buy from these guys.

Good quality kit. Easy to assemble.

Building is basically good- Walls fit together well and are sturdy. Floor not so much though. Support battens and tongue and groove boards are too flimsy to take much weight. I was short of a few floor boards and had too many roof boards so was able to cut down and make do. Doors a bit warped but hoping will straighten up once bolted in place for some time. Moderate DIY skills are necessary to complete it. On the whole great but the tongue and groove thickness lets it down a bit

Not yet received order..

Placed order on 31st May.

One week later unit allegedly goes to production (7th June) this is a 6-8 week window for delivery.

28th June, unit is almost ready.

15th July (now outside the 6 window) we're working hard to prepare everything for despatch.

23rd July, due to demand your order isn't ready yet.

Request an update on what is causing the delay.

28th July Can't advise what's causing the delay, but will be in touch when unit is ready for despatch.

3rd of August (another week on) request update on order. Guess what, it's in production and they'll be in touch when it's ready for despatch.

All responses are very generic, feel like they're copy & paste or preprogrammed ai responses.

If you want transparency and a business who can tell you where about in their production schedule your order is, and a fresh estimate on when it will be ready for despatch. This is not the company for you (or me).

Reading other reviews l'm extremely concerned on the quality of product we'll receive if/when it ever makes it out of production.

Who knows... Certainly not the GBD team 🫤

**Update**

Cancelled order and awaiting refund.

Never come across a company that so utterly and completely fails in being open and honest.

10/08/26

Is getting a refund easy, no! Now had two delays tactic emails, requesting if they can help further before processing the cancellation and refund.

Absolutely ridiculous!

Delivery earlier than expected.
Kept up to date at all times.
Very happy with my purchase and Delivery driver Very helpful and polite

Straight forward ordering.

I would give 0 stars if I could. The wood was soaked when it arrived (after it was weeks late) , the instructions were poor and the roof leaked. Now we have a cabin that has dried out and the wood has warped!it is no longer waterproof and needs rebuilding. BBC watchdog called and are investigating- I would never use this company again.

Would never recommend this company to anyone.
From the start I could never get a response from them unless it was automated which was annoying,had several emails changing dates,but then turned up a week later.
Took a while to put base together due to length and width (16*8)but then putting it together I find that the boards did not line up a lot of feather hedge boards were either damaged or warped but when I unwrapped the guttering it was 4ft too short and they actually bent the long piece of guttering which I have never heard of overall not happy.