Light arrived broken and power pack does not work shocking company no response to emails
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No refund for returned items. No answer to emails. No answer to online messages. No answer to telephone calls. Item was returned to them with a letter requesting refund. tracked shipping, wit... See more
Sooo pleased with the customer service provided by Jade and the gang at Garderners corner. Everything I order arrives because these guys have it on site,beware of the drop shippers who make you wait... See more
Company replied
Helpful and polite staff, fast delivery. The staff were quick to direct me to the ideal product as the kit i saw advertised didnt meet my needs. One issue the member of staff said one week before... See more
Company replied
Company details
- Garden Center
- also in
- Furniture Store
Information provided by various external sources
We’re a leading supplier of hydroponics equipment through online, mail order and retail shops. We believe in offering an exceptional range of hydroponic products and providing expert advice to the UK’s hydroponics and indoor gardening community.
Contact info
Grimsby, United Kingdom
- www.gardeners-corner.com
2.1
Poor
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Thank you Louise in the office
Thank you Louise in the office. It took a little longer to arrive hence the thanks to Louise. Great product put it straight to use.
November 16, 2020
Reply from Gardeners Corner
Thanks for the review Wayne and glad your happy with your parcel
Great quality product
Great quality product. Did have issues with delivery. Item was said to have been shipped but when it was not received after expected delivery date they were quick to help resolve and sent another product with next day delivery. Given the current covid crisis they were very helpful.
November 13, 2020
Reply from Gardeners Corner
Thanks for the review Nathan
Could do better
Order delivered on 2 separate days, actually still awaiting 2nd part as of writing this.
Initial part of delivery appears to be as per the product purchased, fingers crossed the 2nd part shows up and is as per the product purchased.
Not the best experience really as the purchase is for a 'kit' which normally I would expect to come together in one parcel.
Would have been useful to know in advance to expect separate deliveries for one kit.
November 11, 2020
Reply from Gardeners Corner
Thanks for the review Ian and thanks for your feedback. We are in the process of going through all our tent kit listings and making notes in their descriptions so buyers know the kits come in two deliveries.
Reply from Gardeners Corner
Thanks for the great review Dave
Terrible place to do business with
Terrible place to do business with. Run by amateurs with very bad customer service. I DO NOT RECOMMEND
November 5, 2020
Reply from Gardeners Corner
Hi Vv, I'm sorry you wasn't happy with the service you received. Could you email or contact our website live chat with your order number please as we can not find you in our system and we'd like to look further into your issue.
great service top marks
October 27, 2020
Reply from Gardeners Corner
Thanks for taking the time to write a review.
I ordered 4 items
I ordered 4 items, one was not in the box.
I paid extra to get the items to me in 2 days It took 4 days which was the standard post.
The air pump does not work and the Water pump does not pump higher than a couple of feet.
Not really happy
October 18, 2020
Reply from Gardeners Corner
Hi there, we're sorry that there's been an issue with your order. Can you email sales@gardeners-corner.com with your order number so we can arrange replacement items to be sent to you asap.
The customer service is good
The customer service is good. My item arrived on time but was broken . Had to repost and wait a week for a new one .but it arrived and works
October 16, 2020
Reply from Gardeners Corner
Hi joe, sorry for the delay in your replacement being sent out. We'll review our process of replacing broken items and will improve it where we can.
Great products at a good price
Great products at a good price. Fast delivery too! Would recommend to anyone
October 14, 2020
Reply from Gardeners Corner
Thanks for the review Angel
Very fast delivery.
October 13, 2020
Reply from Gardeners Corner
Thanks for taking the time to write a review John
Excellent value for money
Excellent value for money. Maybe some low stick tape on the light shades as a pain 2 pick the fragile tape off. ThankQ. TkEZ
October 13, 2020
Reply from Gardeners Corner
Thanks for the feedback Ian, we have now stopped putting tape directly on the reflectors.
Excellent service
Excellent service. Arranged collection of an item i ordered but didn't fit, bought another one delivered when they said it would be. Great personal service.
October 10, 2020
Reply from Gardeners Corner
Thanks for the review Roger and glad you're happy with the service you received
Reply from Gardeners Corner
Thanks for the review Elizabeth
Excellent service
Excellent service, received the day after I ordered
October 3, 2020
Unprompted review
My delivery arrived on time and…
My delivery arrived on time and undamaged but I'm missing plant magic plant bloom from my order, gardeners corner has been helpful and quickly solved the issue I’ve had, I’ll be buying from them again and will be recommending to others in the future
October 1, 2020
Unprompted review
Reply from Gardeners Corner
Hi Daniel, thanks for the review and we're glad your issue was sorted
Not serious seller
Not serious seller! Not recommended! a damaged component of the package arrived and did not replace it. Bad experience!
October 1, 2020
Unprompted review
Reply from Gardeners Corner
Hi Ruben, we're sorry you're not happy with the service you received. Can you send us an email with your order number ASAP so we can sort this out for you, or you can contact our websites live chat and we can check your order and see what the issue is.
Very satisfied with my order, I actually…
Very satisfied with my order I actually ordered on the weekend and still got my delivery a day earlier than expected brilliant.
September 29, 2020
Unprompted review
Reply from Gardeners Corner
Thanks for the review Jay and glad you're happy with the service you got.
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