Garden Furniture House Reviews 

The sole director of this company also trades as Oak Furniture House, Oxford Furniture House, and Fusion Furniture. A search of all those names on TrustPilot will give a clear indication that you should not place an order with any of them. They will take your money and not supply goods ordered. Research Company House to identify the individual concerned and report him to Action Fraud. Use chargeback and Section 75 to retrieve funds if possible.

Garden Furniture House
On 17/7/23 I pre ordered Nova Garden Furniture Olivia Grey Weave 6 Seat Oval Dining Set × 1 for £1233.09.
I was told this would be in store on 02/08/23 and I would be contacted to arrange delivery. On 18/8/23 I emailed them to ask where is my delivery. On the 21/8/23 I was told there was a delay so I told them to cancel my order. They told me the order had been cancelled and a refund had been issued. We are now on 15/9/23 and I still have not received my refund. Emails have been exchanged and I keep being told it has been passed on to the to be sorted but still nothing. This company is basically committing fraud against me for not returning my money for items I have not received. They are no better than the people out there scamming others. I would advise anyone to check reviews on this company and do your research properly as this company is appalling to do any business with. I would look elsewhere for your garden furniture etc. It is something I did not want to do but I’m left with no choice to attempt to get my money back. I’m going to instruct my bank to do a charge back against this company. I’m also going to do a complaint to Trading Standards, Company House, and the Financial Ombudsman Service. Also a good friend of my wife works for a well known daily tv show so hopefully I might be able to get them to do something on the program.
This Company is an Appalling company to do business with and I would avoid at all costs.
UPDATE
I had to eventually get my bank to do a charge back on the company and got my money back from the bank. Would not use or recommend this appalling company to anyone absolutely disgraceful behaviour. 😡😡😡😡😡😡

Waited over 2 months for delivery of garden furniture that arrived today. Had to chase my order and got an automated email apology regarding the delay. Large storage box was ordered and paid for. Furdeco delivery service messaged me to confirm delivery and time, but when I questioned the missing storage box on their list they referred me back to Oak Furniture House. So contacted customer service again yesterday, but they were busy. Left a message detailing my concerns and to contact me. No one did. Now I am missing an item with no idea if or when it will turn up. I would not use this company again, terrible customer service and I have no confidence in receiving the outstanding item.

Ordered goods from this company on 14/09/2023 have passed the delivery date and no communication. Have filled in on-line enquiry form with no response and made phone calls and can only leave a message, no one gets back to you. I have no idea when I will receive the goods. I wish I had seen the reviews before purchasing from this company.

I am still awaiting contact from several emails! We have a new parasol which is faulty and after several unanswered emails i got this
"our supplier has advised that there aren't any parasols available and there aren't any spare parts that they can provide to assist with this issue"
They still sell these on their website so this answer is not acceptable!!!
DO NOT BUY ANYTHING FROM THIS COMPANY, ABSOLUTE SCAMMERS!!!

This company took our money and promised delivery of signature weave set within 10-20 months. Nothing has arrived and it is well over a month now. I have made online enquiries twice but heard nothing back. Fortunately I am a solicitor and sue people for a living but would rather not have to. I wish I had read other reviews on here first

Our goods eventually arrived on 11th Sept. They are what we wanted and we look forward to using the outside seating when the weather now improves again. Missed having the furniture when all the sun was here! The company advise me they have now sorted their deliveries issues, so you may want to ring them to check this before pressing the buy button. Product quality is good so I hope they have sorted out delivery issues and can now get back to having happy customers.

OLD REVIEW
Don't buy from this company until they sort out their delivery problems. We ordered our garden furniture at the start of July 2023 and are still waiting for delivery with nobody able to tell us when we will get it! Just apologetic emails are all we get. Considering cancelling our order and going to the Credit card company to get a refund! I will update my review if I can get the goods.
Michael from York

Ordered a Maze 6 Seater dining set 18th May which stated in stock 21st June. No Comms so beginning of July I chased for an update (after a few calls and emails I finally received an update to say there was an issue with stock and wouldn't be available until 20th July. Replied asking to cancel order as this was too late. After chasing again multiple times we received an email 31st July saying my order has been cancelled and I should receive a refund. Still waiting for my refund. Really bad comms and when you call them they don't even answer with a hello or company name. Fingers crossed I get my refund some time soon

The refund has finally reached my account and after speaking to the Director he has obviously had some issues. The matter is now closed.

Shocking customer service.
Avoid this company at all cost. Try to fob you off when you ask to cancel order.
Ordered garden furniture and have heard nothing 3 weeks after purchasing this so have tried to cancel order 3 times and was told someone will call me back. LIES!!
Still chasing my refund and will be reporting this company.

We ordered a Nova corner sofa cover on 26/3/23. We’ve had 1 confirmation email with no expected delivery date. I have contacted them online & not had a response. I then rang & was told someone would ring me back but that was 5 days ago. I have no idea when this will arrive & I can’t get hold of anyone to ask.
A really terrible service

Disgusting service.

We ordered an outdoor garden furniture service in July last year. (2022) Told 10 day delivery. Constantly put back a month from them.
Now a week away from April 2023 and it still hasn’t arrived. And now they aren’t even giving an expectant date of delivery. The whole time they’ve been taken money from our account. Disgusted by this.
I rung to complain and they took details and said someone would be in contact within 48 hours. Surprise surprise. No call come.
Fed up.
Wouldn’t use this company again for anything. Avoid if you can.
Constantly trying to speak to someone but no one answers

—————

Update.

Today the director of the company saying they don’t have anyone waiting on orders for this long despite numerous reviews on here.
He’s said the order was dispatched in August. Offered him opportunity to come to house to see backyard to see if he can find the furniture. He’s said he’s going to fix the issue. Hopefully he can

Absolutely fuming with this company.

Harper Grey Stackable Sofa

We've only just received this so cant comment on longevity, but it seems good quality and arrived on time. Nice colour, comfy to sit on. A bit like tetris to stack it so thats unlikely to be easy to do, so we will have to buy a big cover. Shame they didnt recommend one during the sale

Helpful delivery team although the time-slot booking is a bit odd.

Customer services went over and above to insure our furniture arrived in time for a party ! Its absolutely gorgeous ! The only problem is the firepit table does not ignite with the ignition button . But I didn't want to wait for the exchange as I can light it with a lighter .

Finally after 3 months we have a conclusion to our issues with this company. Thanks to someone named Sam who was very good at calling back & sorting things out, we now have our money back on 2 items & a small amount of money for all the hassle.

Hopefully if anyone has any issues & have left negative reviews you will also get a satisfactory outcome.

Ordered sofa arrived couple weeks late...lot of faults with weave and didnt receive carepack, filled in form, have messaged several times, no reply, please reply

My furniture arrived today, and it is stunning! So worth the wait, I have left a 4 star even though the furniture is 100% 5 star worthy just because of the time it took to deliver, I did think It would never actually come!

Like others I didn’t actually have any trouble contacting customer services, they always answered phone etc when called, I just didn’t ever get an honest answer about when delivery would be!

I wish when ordering it said 4-6 week delivery like most of them do, then if it came sooner, BONUS but all these negative reviews etc could have been prevented with a little honesty from the customer services.

But overall I am happy, just be prepared that it may take longer than advertised but is well
Worth the wait in the end!

We ordered £2,500 worth of rattan garden furniture from this company on 9th May, delivery was quoted as 10 days. Initial response to order was good, presumably automated emails. One of the items was out of stock and we weren't expecting that until July, however we have heard nothing since about the stuff that was allegedly in stock and we are now 30+ days and still no sign of our garden furniture or indeed any indication as to when it may be delivered, if at all!!
I have chased them several times this week on the web chat as couldn't get through on the phone, and received sporadic replies with just apologies, we are checking with the courier etc! Its just not good enough in the modern age where if stuff is in stock, we expect a quick-ish delivery.
I'm afraid that if we don't get a delivery date very soon, we will be cancelling our order, which is a shame as the product looks good!

Don’t use this company. I had two incorrect deliveries and shocking customer service before I eventually got the correct furniture. They got in touch with me after I wrote a negative review. They agreed to pay some compensation but only if I removed the review. They put the blame on an apparent incompetent member of staff who no longer worked for them and assured me that they were working hard to put everything right. Unfortunately, having read the latest reviews this doesn’t appear to have happened. I am pleased with my NOVA garden furniture but would recommend that you order from a different website.

SHOCKING SERVICE! SHOP ELSEWHERE!
Ordered a garden table and chairs, was told in stock and 10 days for delivery, over 3 weeks later still nothing and no delivery date booked or communication from company or courier!!
Cancelling order!