Gardening Naturally Reviews 

165
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and describe the online ordering system as extremely straightforward and remarkably easy to use. Consumers also highlight the high quality of the gardening products and deeply appreciate the friendly, knowledgeable assistance provided whenever they need help. Some reviewers were not happy with experiencing occasional delivery issues, damaged items, incorrect sizes, or missing components in their initial packages. However, people frequently noted that the responsive customer support team quickly resolved these unexpected problems by sending prompt replacements the very next day.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising affordable items that match... See more

Order

Users describe positive interactions with order, highlighting the very fast delivery and efficient online... See more

Customer service

Customers reported strong satisfaction with customer service, highlighting helpful phone assistance and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Service

Reviewers highlight positive aspects of service, frequently praising prompt responses and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After receiving our order of tubing and netting within 2 days of ordering it, which is excellent, we found that 4 of the tubing were damaged. After speaking to a very polite lady named Sharon and emai... See more

Rated 5 out of 5 stars

This was my first order with Gardening Naturally and I was disappointed that the item ordered was damaged. What I was very pleased about was the customer service couldn’t have been better. From my fi... See more

Rated 5 out of 5 stars

It took two attempts to get it to us due to courier issues, but we have our aluminium poles ready to build a tomato frame for this season’s crop. Very excited already. The team at Gardening Natura... See more

Rated 5 out of 5 stars

The on line ordering system is one of the easiest and most straightforward I have used. confirmation of order was clear and concise. Delivery by Royal Mail was very swift. The netting ordered was exa... See more


Company details

  1. e-Commerce Service
  2. Garden
  3. Garden Center
  4. Land Allotment
  5. Pest Control Service

Information provided by various external sources

Vegetable cages, garden netting, garden fleece, ladybirds and nematodes everything you need to grow your own fruit and vegetabless


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(165)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery, flawless experience.

I ordered some nematodes on Wednesday (24th April) afternoon, they were delivered Friday (26th April) morning. They were very well packaged. I'm very happy with the company and my purchase and would recommend them based on this. Very impressed at the quick dispatch and delivery time, absolutely no issues and I will be using this company again.

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

Sneak-a-Peek Clear Bird Feeder is already broken

Sneak-a-Peek Clear Bird Feeder - SKU: SAPF

I bought this for my wife for Christmas. We were traveling in January so I did not hang it until the end of the month. The birds sometimes love it, but mostly avoid it for another, standard style feeder hanging off of the fence 10 metres away.

When I went to fill it the other day, I saw the seed going out the back. A closer look and the corner seem of the feeder had split and there was now a gap. It had been on the window maybe 4 weeks.

What a complete disappointment. I bought her another one from another company. We will see how that goes.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Super service

Usuful advice given about installing a greenhouse autovent, then when it failed after a few months, a replacement was sent immediately. Great service indeed!

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Every order has been impeccable so far.

I have ordered Nematodes from this company through Amazon, which were delivered specifically by their supplier in order to get them here quickly and still alive under the correct conditions.

Having had such a good experience I've gone back and ordered hoops for some winter gardening in my raised beds. I'm incredibly impressed. They're sturdy, easy to assemble, and all the parts seem to be there.

I've dipped in a third time to get myself some ladybird larvae for a tree that is inundated with tree aphids. I feel confident that I will get a great product delivered by a trusted courier yet again.

I'll be going back to them for my gardening needs whenever possible.

June 20, 2023
Unprompted review
Rated 1 out of 5 stars

Data breach

I had an email, on May 2nd, warning of a data breach between 9-21 April, ie over 10 days earlier. Pity they took so long to warn me, I had received an aggressive upsetting scam call a few days earlier. Had I been pre-warned and on my guard, I could have cut the connection immediately and not been subjected to several minutes of haranguing and upset while I tried to make sense of the call.
Gardening-naturally's response did not make me feel valued ..
I will not be using them again.

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

I have dealt with Gardening-Naturally…

I have dealt with Gardening-Naturally in the past and have always had great service from them. This time I ordered Nemaslug and as in the past I received in an exceptional timescale. Well packaged with clear instructions. No need to make contact with seller. I would definitely buy from this company again and recommend them.

May 23, 2023
Unprompted review
Gardening Naturally logo

Reply from Gardening Naturally

Thank you

Rated 5 out of 5 stars

Good customer service

Ordered Strulch from this company and it didn't turn up when expected so I contacted them. They checked and found that it had simply gone missing in transit so they immediately dispatched some more at no extra charge and it was received a couple of days later. Wouldn't it be nice if all companies had the ethics and customer service of this one.

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

Their products which I bought

Their products which I bought, cage frames and cover got very bad quality ,they are not worth of this amount I paid.

May 2, 2023
Unprompted review
Gardening Naturally logo

Reply from Gardening Naturally

I am very sorry you are unhappy with your cages, we have tried contacting you through Trustpilot but you have chosen not to respond.

As our fruit and vegetable cages collectively have hundreds of reviews on our website most of which are 4 or 5 star we would be interested to know what the problem was.

It is very sad that you have given so many one star reviews on Trustpilot but are not prepared to give your name and therefore the opportunity for businesses to fix what may or may not be broken.

Rated 1 out of 5 stars

I was happy with all but one item in my…

I was happy with all but one item in my order - the bird bath. Depicted in the catalogue as grey, when it arrived it was yellow. This item was for a gift so I knew I couldn’t put up with the colour. Being a bird bath the item was heavy and so I asked if they would pay the postage to return it. I sent photos but they disagreed with my opinion and refused to pay postage. I feel that this item was faulty and not to the required standard. I am very disappointed and won’t be ordering again.

March 1, 2023
Unprompted review
Rated 1 out of 5 stars

Passing the buck

We have had a terrible experience with Gardening Naturally. We bought a composting tumbler on their Amazon store and they sent the wrong item… I won’t go into more detail or you’ll be here all day. Basically they made a big mess of the orders and we’re still waiting to be refunded. Everything gets blamed on Amazon. Take some responsibility, if Amazon are causing issues for your business then do something about it. BTW the product itself is great, shame I had to purchase it from another company.
Amazon Order ID: 026-3019460-6113157 for reference

August 24, 2022
Unprompted review
Rated 4 out of 5 stars

Gardening Naturally.

I left a bad review as I was unable to contact the company. They replied to my review very quickly. Since then I have been able to contact them and ordered a walk in frame and netting. The product arrived on time and I have assembled it without a problem. I have changed my review to 4 stars, one less because of my first experience.

July 26, 2022
Unprompted review
Gardening Naturally logo

Reply from Gardening Naturally

Hi John,

Thank you for your review.

I am sorry to hear you have not received a response. I have looked through our outlook and I am unable to find an email from you.

Could you please check the address is sales@gardening-naturally.com and forward this again or contact us on 01285 760505? I will keep an eye out in the inbox today and get back to you straight away.

Apologies again for any inconvenience caused.

Kind regards,
Kayleigh
Gardening Naturally

Rated 5 out of 5 stars

Some weeks back I received an order for…

Some weeks back I received an order for some hoops and veggie mesh to protect our salad crops from the ravages of birds, butterflies and squirrels and rabbits. I found the clips to hold the mesh onto the hoops easily damaged the mesh even with great care and after a few days of removing them it would be no longer insect proof. I reported this to GN and after a couple of clarification emails they promptly replaced the damaged mesh.

I am very grateful for their great service. They are obviously a company of whom you can expect the highest degree of service.

My hoop give me a 5 metre length by 1.2 metres wide having some rubber faced clips (the sort stall holders use on their stalls, these are rubber faced and so damage will be much less likely.

I will not hesitate to order from them in the future with total confidence.

June 2, 2022
Unprompted review
Rated 5 out of 5 stars

Order was received very quickly but…

Order was received very quickly but unfortunately one item was missing. I contacted them by email which was responded to immediately and replacement item was received the following day. Very happy with my purchase of seed trays and lids and very happy with the customer service from Lou.

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient

I am very pleased with the service provided. I ordered 3 items on Thursday and all arrived through Royal Mail today in good condition. I would recommend this company.

October 27, 2021
Unprompted review
Gardening Naturally logo

Reply from Gardening Naturally

Thank you

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