Gardens4you Reviews 

445
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Great experience. Plant arrived in great condition, in a lovely pot with my personalised messaged printed on a gorgeous piece of card. They also provided detailed instructions. I was nervous after rea... See more

Rated 1 out of 5 stars

Don't buy vines from them,only few inches tall came with dried tiny leaves,after few months still not recovered,waste of money local garden centres is way better choice for 16 euros you can get 1 mete... See more

Company replied

Rated 1 out of 5 stars

delivery showed up late....we were waiting about 8/9 days for them, one of the aloe veras has root rot and showing signs of overwatering despite being in dry soil.... the soil in both aloe veras was v... See more

Company replied

Rated 2 out of 5 stars

Ordered 4 plants which arrived in good time. 2 were fine and healthy , 1 was borderline but has recovered but one was dead just brown twigs. Planted it but very clear it was dead. Sent a request for a... See more

Company replied

Company details

  1. Garden Center

Information provided by various external sources

Your On-Line Garden Centre


Contact info

2.6

Poor

TrustScore 2.5 out of 5

445 reviews

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No recent history of asking for reviews

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2.6

All reviews

(445)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Service

I was missing three plants from my order, I was only told they were out of stock when I advised them ( no communication or refund from them ). I am still chasing a refund three weeks later.

July 7, 2020
Unprompted review
Gardens4you logo

Reply from Gardens4you

Sorry for the missing plants, your refund was initiated on the 30th of June.

Rated 1 out of 5 stars

Gardens4you.co.uk Not good 4 you!

Gardens4you.co.uk are really Bulbs DIrect B.V., Achterweg Zuid 33C 2161 DX Lisse The Netherlands
This company charged me £24.99 for the delivery for 2 small plants after I was led to believe it would be £5.99 by the initial screen because my postcode was considered to be "Highland." I have tried to deal with them in emails but they were not at all helpful and I could feel them smirking. Avoid this site!

July 2, 2020
Unprompted review
Gardens4you logo

Reply from Gardens4you

You have our address right , we don't hide it. Most of UK is £5.95 but DPD charges a substantial surcharge to some postal codes. Unfortunately we can't change that, but we do inform you about the actual shippingcost before you finalize your order. You should not order if you think it is to much.

Rated 5 out of 5 stars

Couldnt be happier.

Couldnt be happier with the plants I ordered. I ordered on Friday and they were delivered the following Wednesday morning, well packaged they were moist and healthy and a fantastic price. Im thrilled and will 100% be ordering again.

July 1, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Over £50 worth of plants received in very poor condition, tried to save them and nothing worked they are dead. Tried to work with them and the cheeky staff tried to say £5.75 refund was acceptable.
Not from the UK
Communication is diabolical
Disgusting staff
Stay clear and

June 30, 2020
Unprompted review
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Reply from Gardens4you

Can you please provide your ordernumber?

Rated 1 out of 5 stars

Very disappointed

Very disappointed. Plants arrived in very bad condition and are more dead than alive. I had contacted them, but got a very arrogant answer. I should still plant everything and wait one year to see what happens! Not to recommend. And it's not a local company, everything comes from a big company in the Netherlands.
Order #9-403615
Placed on 15 June 2020 12:03:42 CEST
PS : "Not attractive" is a little bit too nice for that what you should have seen on the pictures. They are dead, and will not be planted. I will not loose time waiting for something that will never arrive. Enough to already have lost the money. Please stop telling stories. It's a shame that you sell stuff like that. The good thing is, because of you people will now more and more buy locally, like me. I have nice hydrangea now. But not from your shop. And why did you change my name???

June 30, 2020
Unprompted review
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Reply from Gardens4you

Please provide your ordernumber, I can't find an order under the name Moltaire.

Hi xxxxxx,
I found your order, 12 hydrangea's. They might not look that attractive at delivery because they have been cut back, but they should grow without any problem we sold thousands of them. Give them some time and if they do fail to grow to your satisfaction we will refund you without problems. Regards from the Netherlands.

Update: Plants have been in transit unusually long but were certainly not dead, I have seen the pictures. Since you already bought others somewhere else there is nothing to gain here, we will refund you, expect it in your account next week.

Rated 5 out of 5 stars

Multipack.

We bought the multipack of bare root shrubs. The pack contained 12 shrubs. All the shrubs are doing fantastic in varying types of soil (from sandy to clay).

June 26, 2020
Unprompted review
Rated 1 out of 5 stars

Customer service non existent. Avoid!

Bought over £50 worth of plants. 5 wisterias, 1 of which was dead, 3 subpar and only 1 decent. All 20 lilly bulbs were mouldy. Contacted customer services on arrival for a refund or replacement and still no reply a month later.

Avoid.

Order number - 1363756

June 25, 2020
Unprompted review
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Reply from Gardens4you

Hi Carolyn, I could not find your name in our website, helpdesk or ordersystem, can you provide us with your ordernumber, we are more than happy to help you out. I send you a direct email yesterday, please reply with wich plants you want refunded, sorry for the inconvinience.

Rated 1 out of 5 stars

Really Bad!

Order number #1-387337

Ordered 3 plants :
Verbena bonariensis, Caryopteris x clandonensis Heavenly Blue, Cytisus yellow.

2 of the plants (Cytisus yellow and Verbena bonarisensis) arrived dead.

Do not waste your money. I will buy locally from now on. At least then you know what you are buying. Avoid.

June 24, 2020
Unprompted review
Gardens4you logo

Reply from Gardens4you

Your plants arrived 3 weeks ago and are guaranteed.
However you did not contact our customer service.

Rated 1 out of 5 stars

Disappointed

Disappointed.
I bought 5 pots of armeria marítima .
2 of them were right size .
Other 2 were smaller and the last one even smaller, was really tinny .
It’s a big difference. I took pictures And I email them .
They told me wait and see how the plants grow , as the plants have 1 year grow guarantee.
I didn’t want nothing for free just received what I order .
I won’t buy again and won’t recommend.

June 23, 2020
Unprompted review
Rated 4 out of 5 stars

Good communication and fast shipping

I ordered 8 plants and they arrived within 5 days. 1 amazing condition, 2 ok, 4 salvageable and 1 just stalks. I re-potted the alive ones for a week and then planted in the garden. After a bit of TLC they are doing really well.

In terms of customer service I had a really positive experience. my address was incomplete so they requested more info, I got quick responses and it was sorted straight away. I sent photos of the dead plant, was sent an automated response, as requested I didn't email again and the refund has been processed and is in my account. It took a while but the communication was good and I was kept informed all the way along. I gave 4/5 not 5/5 as I just wish the plants had been in a bit better condition.

June 22, 2020
Unprompted review
Rated 2 out of 5 stars

Unresponsive Customer Service

Ordered 4 plants which arrived in good time. 2 were fine and healthy , 1 was borderline but has recovered but one was dead just brown twigs. Planted it but very clear it was dead. Sent a request for a refund with photographs but following 2 reminders have had no response. Another bad experience with online suppliers only forced by Covid19.

June 22, 2020
Unprompted review
Gardens4you logo

Reply from Gardens4you

Hi David,

We refunded the dead plants on your Paypal account on the 2nd of June and also send you an email about it, maybe you missed it.

Regards,

Customerservice

Rated 5 out of 5 stars

Great quality great service thank you

I bought a forsythia,camelia,and thornless blackberry among other items .delivered healthy and packaged well. The plants were leafy. some were small and some large depending on price point. All will give ample growth this growing season due to the fact that each pot was stuffed full of healthy roots .each plant had damp soil on arrival nothing was dry nothing dead .i am very happy and will order again. as i have had a far better experience with delivery and health of plants with gardens4you than other leading garden sites.

June 19, 2020
Unprompted review

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