Garton Jones - Chelsea Bridge Wharf Reviews 

273
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, warm and helpful attitude, and efficient support provided throughout the entire rental and property management process. People often mention that the team is extremely knowledgeable, patient, and always ready to provide prompt assistance whenever questions arise during the partnership. Some reviewers were not happy with the service, mentioning issues regarding privacy concerns and unexpected visits to their rented properties by staff. Others also expressed deep frustration over poor communication, a lack of overall accountability, and perceived unfair treatment experienced during the course of their tenancy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely nice, professional, and... See more

Service

Clients share positive opinions on service, noting that staff members are professional, efficient, and... See more

Customer service

Customers had positive experiences with customer_service, highlighting helpful and responsive staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Garton Jones to rent my flat for 15 years. First of all I like the vibes of the office. They are kind, easy, good willed and helpful. Have seen many property managers over the... See more

Rated 5 out of 5 stars

I have worked with the Property Management team for many years now and it has been a pleasure. Since the very beginning of working with the team, they have been super professional and friendly with me... See more

Rated 5 out of 5 stars

The entire team at Garton Jones is exceptional. They are extremely knowledgeable,caring and always put their clients first. If you are looking for tenacious and hard working professionals look no furt... See more

Rated 5 out of 5 stars

Venice is extremely efficient. I'm very grateful that she has been my point of contact at Garton Jones for many years. I know that whatever needs doing in our apartment will be dealt with promptly and... See more


Company details

  1. Real Estate Agents
  2. Property Management Company

Written by the company

View luxury properties to rent or buy in Chelsea Bridge Wharf from top, luxury property developments. Call our team for more details.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

273 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(273)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tommy was exceptional from start to…

Tommy was exceptional from start to finish. He found me the perfect flat and even negotiated me a better deal. 100% would recommend this company and especially working with Tommy. Thanks for everything!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Millie from Garton Jones…

Working with Millie from Garton Jones has been an absolute pleasure. From the very beginning, she demonstrated a level of professionalism, attentiveness, and local knowledge that truly set her apart. She was incredibly responsive, always available to answer questions, provide updates, and offer thoughtful guidance throughout the entire process. Highly recommend!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Charlotte is the best!

We have been working with Charlotte for several years now and she has been nothing but amazing. She is extremely responsive and willing to go out of her way to make sure we feel at home in the properties we’ve letted through GJ.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks, Charlotte Edney

I have been renting a flat through Garton Jones Real Estate (Chelsea Bridge) since 2018, and specifically working with Charlotte Edney, and I can honestly say they’ve been more than just a real estate agency – they’ve felt like family. As someone living in the UK temporarily for study purposes, I’ve relied on them for the past seven years, and my experience has been nothing short of exceptional.
Charlotte has always been incredibly attentive, understanding, and proactive in finding the perfect place for me, making sure my needs were met throughout the entire process. What truly sets Garton Jones apart is their commitment to transparency and integrity. I’ve heard many friends share their struggles with other agencies, particularly with lack of clear communication, but with Garton Jones, I’ve never had any concerns. Their professionalism and personal approach have made renting a flat in London much easier and more stress-free. I highly recommend them to anyone looking for reliable and trustworthy service.

BS

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

I have been leasing via Garton Jones…

I have been leasing via Garton Jones for a year now. Super speedy, efficient and stress free service. Jacqueline Grant has been so helpful making the process so smooth and helping to deal with any queries along the way. Highly recommend

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

I have been inquiring about a property…

I have been inquiring about a property and I just wanted to say the lady looking after me Millie hardimanscott has been amazing, she has been so helpful and nothing is to much trouble for her , she has gone above and beyond to help me so thank Millie .

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

The Amazing Charlotte

It’s truly a pleasure working with Charlotte! She is always very attentive and quick to address any issues I have. She goes above and beyond to ensure everything runs smoothly

September 3, 2024
Unprompted review

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