Garuda Indonesia Reviews 

We wanted to upgrade to premium economy or business class or even extra legroom and when we got to the desk we enquired and were told the whole flight was full, we were obviously disappointed especially as the lady told us if you get there early enough they give away upgrades for FREE! so we were even more disappointed however we got onto our flight to see premium economy had 21 spare seats and business at least 5 free. Obviously after saying we would PAY £1000 each for a business upgrade and being told it was full we were furious. However we moved to the premium economy section anyway and due to the inconvenience we had experienced the cabin manager let us stay in premium which was lovely! A good experience in the flight just shocking experience from the check in crew at Heathrow.

Never ever take these guys to any of your flights, yes they are direct and slightly cheaper.

Flight from London was 3 hours delayed, on return flight was cancelled, refused to pay for accomodation next available flight was given 2 days later.
Apparently flight was cancelled due to operational changes.

As someone who is self employed this is 2 days worth of working days lost plus I have to pay for another 2 days of hotels because of their incompetence. This airline will be sued I promise

Flight itself uneventful but landed in a cargo depot. Had to stand waiting on tarmac for a bus to luggage reclaim by back door. Then waited a long time in chaotic hall with wrong carousel numbers shown. Eventually cases arrived on an extremely rough chute. They had smashed off a wheel and the lock from a brand new case😟
Very late and too tired now to find an office to report damage but showed a supervisor and then emailed the airline following day firstly on a Garuda webpage form and then on an email address which they said I had to contact.
They simply ignored the complaint and eventually sent a reply saying it had to be reported within seven days of the flight!!! It was😬