GateMotors.co.uk Reviews 

590
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Avoid this company at all costs! Have had nothing but trouble with electric gate openers which were supposed to be a superior product. Spent months trying to resolve a mechanical issue, with numerous... See more

Rated 1 out of 5 stars

Gate motors send out so many parcels that they have elected not to send texts saying when their chosen courier company will deliver. Therefore, paid for next day delivery; didn’t know that package w... See more

Rated 5 out of 5 stars

Bought and had a sliding gate system installed in 2021. The gate stopped working last week. I found a London engineer who put the fear of god into me about cost. I called Calum instead -... See more

Rated 2 out of 5 stars

After one week of waiting, my order had not arrived. On phoning, I was told that my original order had not been processed, but that it would be done immediately. Despite my request to have it sent ex... See more

Company replied

Company details

  1. Security Equipment Store
  2. also in
  3. Door Shop

Written by the company

We supply gate automation and access control products for swing & sliding gates. Just give us a call and we'll provide you with friendly, honest advice on the most suitable products for your system.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

590 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.7

All reviews

(590)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with and fantastic level of service and support. Went extra mile to source a discontinued product for my gates. Thanks again to Craig.

August 14, 2020
Unprompted review
Rated 5 out of 5 stars

Hi I made my sliding gate over 5 years…

Hi I made my sliding gate over 5 years ago and during the covid19 lock down I had the time to look for a auto gate kit. I found gate motors uk on line there equipment sounded great and to my budget so gave them a call and they confirmed what my requirements were I ordered that day and the complete kit arrived a few days later. I unpacked the Mover cat sliding gate and checked all had been sent and it was complete. I installed the Mover cat sliding gate equipment the following day it took me just over half a day for the hard wear side using the installation manual supplied and found it very easy to follow.
I then started to program control panel (Q80S) to my requirements with the manual supplied this was very easy too. I would recommend this company and equipment.

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

Unbelievable after sales support.

When I was given the task of organising communal gates I was worried about where to buy the equiptment from, incase it went wrong or I needed technical support.
It took a while for me to get the understanding of the gates and how they worked and how to programme the gates.
I must have spoken to Nathan 20 times and everytime he gave me the support I needed.
He would speak to Italy and then to me, he was very very helpful and I am so pleased I purchased the gates from this company.
Thank you so much
Steve

July 31, 2020
Unprompted review
GateMotors.co.uk logo

Reply from GateMotors.co.uk

Hello,
Thank you for your feedback, I'm glad to see our team are offering the best support they can and I will, of course, feed it back to Nathan.
Many thanks,
Rebecca
Customer Care Manager

Rated 5 out of 5 stars

Double gate kit

I needed a double gate kit but was unsure what was needed. Craig helped me out with great knowledge and patience. This has now arrived and been installed and couldn’t be happier

July 16, 2020
Unprompted review
Rated 3 out of 5 stars

Good products

Good products, customer sales service is good from Craig, but the company makes mistakes with orders, and get details wrong on the telephone even when you give them the right details. Can be a little inefficient.

July 16, 2020
Unprompted review
GateMotors.co.uk logo

Reply from GateMotors.co.uk

Hello,
I'm sorry to hear you had trouble with your order. Of course, we try our best to maintain a high standard throughout our sales process. Sadly, we have been understaffed during the COVID-19 outbreak and we have not met your expectations.
Please get in touch with me at customer.care@gatemotors.co.uk and I will do my best to help.
Kind Regards,
Rebecca
Customer Care Manager

Rated 1 out of 5 stars

We still haven’t received all of our…

We still haven’t received all of our goods, we’ve called and emailed twice now!

July 16, 2020
Unprompted review
GateMotors.co.uk logo

Reply from GateMotors.co.uk

Hello,
I'm very sorry to hear you're still waiting on items from your order. I will look into it and get in touch with you within 24hrs via email to get it sorted.
Kind Regards,
Rebecca
Customer Care Manager

Rated 5 out of 5 stars

Very good experience with Gate Motors

Very good experience with Gate Motors. I undertook a partial DIY installation for a new gate including replacement of legacy system with new Protecto system (an electrician performed all of the wiring). Nathan provided pre-purcharse installation advice based on photo's of the gates & posts, and then supported resolution of programming issues once installed including factory testing of one of the arms. Very helpful and good service. Would recommend.

July 16, 2020
Unprompted review
Rated 2 out of 5 stars

After one week of waiting

After one week of waiting, my order had not arrived. On phoning, I was told that my original order had not been processed, but that it would be done immediately. Despite my request to have it sent express in part consolation, I had to wait a further three days for delivery.
The instructions to set up the remote controls did not work, and I had to be talked through the set up process over the phone. It took two separate staff giving different instructions before the remotes all worked. The gates mow work OK, hope nothing more goes wrong.

July 16, 2020
Unprompted review
GateMotors.co.uk logo

Reply from GateMotors.co.uk

Hello,
I'm sorry there was a delay in getting your order processed. We have had many staff furloughed due to the COVID-19 outbreak so our processing times have been a little longer than normal. I will speak with our sales team to ensure we are correctly managing expectations.
I'm glad your programming issues have now been resolved, but if you do need to discuss the problem any further please contact me on customer.care@gatemotors.co.uk and I will do my best to help.
Kind Regards,
Rebecca
Customer Care Manager

Rated 1 out of 5 stars

We made a error in ordering wrong…

We made a error in ordering wrong motors for gates, tried to contact customer service for help in this matter, initially they were understanding but after couldn’t get to speak to customer service. I am sure the products are excellent but make sure you order right motor or your on your own.

July 16, 2020
Unprompted review
GateMotors.co.uk logo

Reply from GateMotors.co.uk

Good Morning.

I have had a look at the history on your account and can see that we have an open return for the kit that you purchased in error.

We are just waiting on the paperwork to come through from the Manufacturer so you are able to return the goods for a credit as we discussed. Due to the COVID-19 pandemic, this process is taking a little longer than normal so I apologise for the delay.

I will chase the Manufacturer again this morning and issue the return paperwork as soon as possible.

Kind Regards,
Rebecca
Customer Care Manager

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