GateMotors.co.uk Reviews 

Stay away from this company if you might need any support.
On their website they list the number 01202 014910 for technical support. Once you eventually get through to that number you will find it is a body jewellery company. When you ring Gate motors themselves they say 'we don't offer technical support', despite what it says on their website.
So if you can guarantee that there won't be any problems, go ahead. Otherwise look elsewhere.

I purchased a gate system from this company in 2017 and received amazing advice and service then. As the system is now ageing and ir sees constant use across a range of weather conditions I need to access some technical support. I am blown away with how helpful and knowledgeable the team at Gate Motors are and how they have my original order still to hand all these years on and can provide advice. Jamie today was incredibly helpful.
A very well run, organised and knowledgeable business thanks

Very good quality stuff. My only gripe would be that the instructions are not too well translated from Italian into English and setting the programmes can be a bit trial and error. However, once working, all is good.

Avoid this company at all costs! Have had nothing but trouble with electric gate openers which were supposed to be a superior product. Spent months trying to resolve a mechanical issue, with numerous calls to staff and the technical expert. Evidence sent to show the gate openers were not operating properly and still this is not good enough. Absolute rogue traders.

Bought a kit in April, installed in July due to a change in gate position. Initially the equipment worked well and operated efficiently. This was short lived and the gates started to open randomly after a short period of time. After re programming they would reset and work ok for a while before eventually going wrong again. This became more and more frequent. I contacted gate motors, and to their credit they were helpful and kept in constant contact regarding problem solving. We tried a few things to resolve and eventually I was asked to send the printed circuit board back (pcb). I removed the circuit board and sent it to them as requested. They diagnosed that the pcb was water damaged and was not within warranty. Much to my surprise considering the control unit is under a sheltered canopy the cars are parked under, completely free from any potential water ingress (bearing in mind i folded the paper instructions and placed them within the box, along with spare remote, which are all bone dry) The gates can be very simply reprogrammed and will work absolutely fine until you leave them for ten minutes then they do what they want there after. I assure any potential new customers to be aware that my pcb was never removed nor subject to any water damage, so in my experience this is a company that will only deal with silly issues not ones that are costly to them or there Italian suppliers. Shocking, to be blamed for faulty electronics without proper diagnostics, a photo showing no water damage at all was their reasoning to offer no warranty. After reading other negative comments on here i expect a reply which contradicts my comments. I am a qualified electrician, I am totally shocked the refusal to accept responsibility for failing equipment. Work well when working, good luck if you choose to buy these kits!

Bought and had a sliding gate system installed in 2021.

The gate stopped working last week.

I found a London engineer who put the fear of god into me about cost.

I called Calum instead - he patiently helped me diagnose the issue, sent out two new photocells which arrived the next day, fitted and gate working again.

I don't think you can ask for a better service

Five Star support and Service.
Calum identified my product needs and requirements without any commitment to purchase. Placing the order and payment by phone I requested quick delivery and the parts arrived the very next day.
Sensors fitted and working.
Thank you for you excellent service and support.

Poor advice on sizing and gate needs. Wrong items sent and refunds take 3 weeks of chasing

Brilliant customer service and fast delivery. Very helpful from start to finish, with a wealth of knowledge. Will recommend and also use the company again.

Got a underground gate system (shark) and a 180 opener for one side one it's works great and as it's a new tar driveway on a small hill the timed operation is fab as I don't have to have a stoper in the ground would highly recommend as was told by may other companies it could not be done
Thanks for all the help

Excellent help and service, 5*, quick to reply and sort out any queries, have used for 15 years, would not trust any one else.

I sent a list of parts required on 7th Sept I had no reply so I rang up and they said I had to buy 1/2 a kit costing £264 so I said ok and paid on 21st Sept a week later they had not sent the kit so I cancelled and after phone calls about my money I still have not received it back I ordered a compatible kit from an Italian firm on ebay which came in a week and cost £150 I rang them again on Thurs 13th Sept to ask when they are sending my refund it still has not arrived in my bank account

I have purchased a kit that has been nothing other than complete aggravation from the very beginning.

First-the ram broke after short while of working perfectly. I was told it was installed incorrectly I asked how was it working fine until it broke and was told that’s what happens!!!

I purchased a new ram and we sent pictures showing a tape measure displaying the measurements and we were told by Craig it was perfect.
Then the mag lock and censors stopped working, ironically both at the same time only to be told we had wired them incorrectly but they were working perfectly prior. Once again we sent pictures of the wiring to Craig who passed them on to Italy who confirmed it was all correctly wired. Then after a lot of complaints they sent me a new board to overcome the issues despite my installer telling them for two months that it was a board issue. Now the ram has broken again “and guess what” I was told it had been installed incorrectly again after being told it had all been done correctly.

Gate Motors are very quick to blame the installation but when we invited them to come and see the installation and highlight where the professional installer and qualified electrician who had done countless installations have gone wrong ( a fair request I think )

However, they have now said it’s not possible to do that as they don’t do installations, SO, my question is simply, how do they know it’s wrong then?

I have asked several times for Mr Lorenzo Jones the owner to contact me to discuss the issues but as yet I haven’t had the pleasure of having this much needed conversation.

No doubt Gate Motors will add their comments to this true and 100% honest review and I can assure you that I have only asked that they refund the full value of the kit that I’m wanting to return as I have little faith in their products and absolutely no faith in their customer service.

I know this will go legal and I have no hesitation in doing so as it Gate Motors who sold the product and the have an obligation to their customers and the consumer law is simple and they don’t seem to understand that.

Great informative staff
it’s not all about money with this company it’s what works for the customer
Cannot fault

First class service. Craig was very helpful and quickly supplied the part I needed. Great product I have had these gate motors for over fourteen years powering a pair of very large Victorian gates.

Tremendously helpful and easy to deal with business - and great products too. Never had to set up a remote controlled gate before and so my learning curve was v v steep, and I had a lot of questions - the team at Gate Motors could not have been more patient, helpful, friendly and knowledgeable. They persevered until the gate was working perfectly. I guess that a lot of companies sell gate equipment but can't believe that anyone could be more helpful and customer focussed than this! Highly recommended!

I recently contacted Gate Motors due to some difficulties we were having with our gates. The company was great to speak to, kept us informed before the appointment. The engineer fixed our problems and gave us very useful advice. I would be happy to recommend Gate Motors. James, Essex

-5⭐️ Firstly they are saying that circuit board I took out of the box & replaced in the box 2 minutes later I broke & that they cannot replace. Then out of the blue I get an email saying oh we have a new board for you! I explained that I no longer required the board that after 8 weeks I had purchased elsewhere- a company that was much cheaper & sent the whole box not just the circuit board- because I couldn’t possibly leave my gates open for that amount of time, I received a very sarcastic email asking me what I would like to do with it as they would not refund even though the goods were unused & faulty from the off

From my first phone call to the company, the sales team placing my order, receiving my order, technical assistance, and ‘Aftercare’ was superb. I will definitely use them again and recommend Gate Motors to all my friends..Well done