GateMotors.co.uk Reviews 

Excellent wanted a part for a old gate motor sent me a diagram of the parts and it was easy to identify what I needed. it arrived proptly a excellent experience
Would highly recommend

The service and guidance I received was first class. I would highly recommend this company. The goods arrived on time and fully met my expectations.

Simple purchase on line, resulted in a customer call and attentive chat about purchase.
Goods arrived on time, of good quality and perform as expected

Excellent Service. Had an issue with our gates and not sure? What we should be ordering. The lady I spoke to on the phone was most helpful pointed me in the right direction. And!! On the same day. Fast delivery. I would highly recommend this company

Contrived returns process, no support and frankly rude and insulting communications. Avoid, avoid, avoid. I just hope the equipment we did install doesn’t need any rectification.

I bought and installed a double underground gate kit. Prior to purchase I had lots of questions, all of which were patiently and comprehensively answered. After purchase, this assistance continued and when one of the remotes stopped working after 6 months, it was replaced straight away. The whole experience was very good, and I couldn't have asked for more.

Ordered a replacement for a gate motor for a customer who has 8 motors in use and has used gatemotors previously.
The order was made following phone calls and photos to properly identify the motor required.
Dispite this .. after a 3 week wait the incorrect side of motor was delivered.. giving us a wasted journey to the job and further delay to the customer.
On reporting this to gatemotors the error was identified .. but it was a further week before i was contacted by customer services with a form to fill in for collection.
This form was hard to fill in because the original incorrect motor was sent without paperwork.
I then had to arrange for collection..and wait another week before they would "check the returned item for damage" before they would credit me so i could order the correct item.
The person taking the new order then tried to charge my credit card ..even though my credit for the returned item was with the company not credited to my card.
Another week later ive just has an email to say its been dispatched.
At many times dealing with gate motors is was obvious they had no idea what motor i had been sent so couldn't advise on what the correct item should be.
Dispite the cause of the wrong item being sent was there own ..they have shown no interest in getting out a replacement to me.. and offered to speed the process if i pay in advance for the replacement.
in short customer services very poor indeed .. their error has so far cost me a days labour for 2 guys and a total of 6 weeks of delay for no obvious reason.
use another company if you can.

I ordered a motor from the website and paid in full via PayPal on the Saturday. On the Monday I received an email telling me the motor I required was not available and they would let me know by end of day if they could sort something out.
No one got back to me on the Monday so I emailed on the Tuesday to be told they hadn't managed to sort anything out ,fair enough. I asked for them to just refund my payment as I would ho else where only to be told a refund could take 5 to 10 working days to process, funnily enough I was not impressed.
On the 10th day I had still not received a refund so I called customer service to be told only the managing director had access to the PayPal account to refund payment and he was not in that day. I was told his assistant would make sure it was done first thing the following morning and she would call me as soon as it was done.
Refund was finally processed late morning the following day but no call to confirm.
As the payment was made by PayPal all that was required was to go into account and hit button for refund not exactly rocket science and certainly not an 11 working day job .

Bought a myAster 5Ti ( single motor/control box, switches, as self install kit) for around £1000. Could never get the Q80A control box to drive the motor in a clean garage bench test environment, despite many attempts. Tech support or product not good enough.

Constructive response from GateMotors, after several requests for support over many years. The pre-sales advice at the time of purchase for this self-install kit has changed to qualified gate installation engineer. This makes sense for the majority of purchases, although I've got the systems skills to install & support this simple farm gate single motor config, safely and at zero cost.

I'll assess the customer care options, the equipment has only been stored in a clean garage, without degradation. Could be too expensive to return and not confident that GateMotors will test or replace the Q80A control box (most likely faulty when shipped).
But thank GateMotors for their best efforts to progress this minor issue.

Really happy with my recent purchase and the sales guys were brilliant with helping me choose the right equipment for my gates.

Realised a friend's automatic gate control board had finally failed I searched for a suitable replacement and found GateMotors web site. The single leaf controller appeared to fit the bill so I phoned to check and decided to order this. It arrived promptly, I was impressed that the company called me prior to despatch to check my order, its suitability and to 'gently delve whether I understood their product so could safely install it. The controller arrived so prior to installation I bench tested to ensure it would work as I expected - it did however the original transmitter key fob did not operate it. Another call to GateMotors to find reassurance from a charming customer service technician that likely my controller was incompatible, easily replaceable with one of their excellently priced self learning key fobs. Two of these have been ordered and I hope to fit controller early next week. I am positive my friend will once more have her operating gate.
Thank you GateMotors - great products, price and customer service

We have received terrible service from Gate Motors. Our electric gate has a faulty motor and they have consistently refused to replace it despite one of their own trusted fitters having confirmed that the gate mechanism has been fitted correctly and that the motor is faulty. Do not use this company. We are now having to take legal action to reclaim the money we have spent on this electric gate mechanism.

Gary Lovell gave superb support resolving a problem following the purchase of a new board for my electric gates from Gatemotors. I am recommending Gary Lovell and his company GFl Metal Works & Gate Automation.

After several years my Proteco Hook gate openers stopped working. With excellent help from Craig in customer service we identified the problem(failed coils) ordered new coils and after receiving them very promptly, fitted them and all is back to normal. Bravo to Gate Motors!
Alastair Johnstone

Very helpful service

Excellent and knowledgeable service along with very prompt delivery.

Outstanding customer service highly recommended for all gate automation

I bought a single centre gate stop. Good solid item and very efficient service,

Excellent advice, great forward communication and delivery exactly as advised. Product brilliant . Will definitely come back to company

Ordered a new arm for our security gate which was fine but we did not ask the question if the arm would be compatible with our controller box, which it wasn't. We have now replaced it with the compatible one. Everything is now working and was easy to fit. Easy to order on the phone. Just don't forget to ask the question.