Avoid this company at all costs! Have had nothing but trouble with electric gate openers which were supposed to be a superior product. Spent months trying to resolve a mechanical issue, with numerous... See more
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Gate motors send out so many parcels that they have elected not to send texts saying when their chosen courier company will deliver. Therefore, paid for next day delivery; didn’t know that package w... See more
Bought and had a sliding gate system installed in 2021. The gate stopped working last week. I found a London engineer who put the fear of god into me about cost. I called Calum instead -... See more
After one week of waiting, my order had not arrived. On phoning, I was told that my original order had not been processed, but that it would be done immediately. Despite my request to have it sent ex... See more
Company replied
Company details
Written by the company
We supply gate automation and access control products for swing & sliding gates. Just give us a call and we'll provide you with friendly, honest advice on the most suitable products for your system.
Contact info
BH12 4PE, Poole, United Kingdom
- 01202-717191
- sales@gatemotors.co.uk
- www.gatemotors.co.uk
2.7
Poor
590 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service and advice
April 28, 2021
I don't need emails and then reminders…
I don't need emails and then reminders about doing reviews. That, in itself, is spam. I received an email to ask me to review - I just ignored it and treated it as business as usual, but then to receive a further reminder is rude.
April 18, 2021
Reply from GateMotors.co.uk
Hello Adrian,
Thank you for taking the time to give us a review, however, all we wanted to know is if you were 100% happy with the product you purchased and the buying experience. We have found sending an email and asking for a review is perfectly acceptable in today’s climate, we send a single reminder to customers that don’t respond initially as we understand that everyone leads busy lives and it’s easy to forget to respond.
We don’t receive many negative reviews and we take each of them seriously and investigate the reasons why our customer has chosen to give us this rating. Subsequently, we have seen that you are an owner of a company that has analysed 1.5 million+ reviews, so we are surprised that you have reacted in this way and provided us with a one-star rating for what is a standard practice in the online industry.
We want to ensure we are constantly offering high quality products and provide excellent customer service and hope we can learn from genuine reasons for any one-star reviews. On reflection, possibly you may wish to change the rating you gave us, unless the product and service from us was genuinely poor. If so, please contact me on customer.care@gatemotors.co.uk and I will look into any issue you may have.
Regards
The Gate Motors Team
We received the radio control gate controls in good time. Not used them yet!
We received the radio control gat openers in good time and they look o.k. But I am waiting on my son to configure them at they can be used, but he has been too busy with others things so far
April 17, 2021
Great service and support...
April 5, 2021
I have not fitted the gates yet but the…
I have not fitted the gates yet but the service so far has been excellent
April 3, 2021
Gatemotors are an excellent company to…
Gatemotors are an excellent company to deal with and have very good value products. I originally ordered a kit 12 years ago for our 12' timber gate and it lasted and functioned through all weathers. My recent order was for a replacement arm, which was very straightforward to fit. Highly recommended.
April 2, 2021
Great company to deal with
Great company to deal with, rang them and gave me options for my application. Good price and speedy delivery.
Antony Sharpe.
April 1, 2021
Good service
April 1, 2021
Recommended
I was kept well informed regarding the order, which arrived on time and was well packaged.
April 1, 2021
Updating sensors
I have their system installed on a job and the older 2 sensors were playing up in damp conditions. The new replacements were ordered and will work well. Great technical advice over the phone and prompt service. Many thanks.
April 1, 2021
I could possibly have bought cheaper…
I could possibly have bought cheaper but non original parts, but after 11years I was replacing a gate motor that spent a lot of time underwater, so I think genuine spares are good value. Also purchased a set up to open my gate beyond 90, which was simple to fit and did not require reprogramming. Excellent.
April 1, 2021
Reply from GateMotors.co.uk
Hello Stuart,
I'm sorry you feel that way. Our business practices are very standard and much like other retail businesses.
Your return request was rejected on the basis that you'd been in possession of the goods for more than 6 weeks at the time you contacted us. Even long distance selling regulations state that you have 14 days to return goods with no question, this is the same as our own terms.
As the items purchased were electrical equipment, we cannot accept them back for a refund and resell them to another customer after this length of time.
I understand that you were unsuccessful in finding an installer and so you changed your mind on the installation. We always recommend using the www.gate-safe.org website to find an approved and qualified company using your postcode.
I'm sorry that we cannot help on this occasion.
Kind Regards,
Rebecca
Customer Care Manager
Very knowledgable and prompt service
Very knowledgable and prompt service - Thank you
Duncan Barton
February 19, 2021
Excellent service and great…
Excellent service and great communication with these when needed information definitely would buy from them again
February 19, 2021
Excellent service
February 19, 2021
Great service and great prices
February 19, 2021
Item in was in stock when everybody…
Item in was in stock when everybody else was saying availability would be 4 weeks for a gate motor, was given great advise and service, delivered as promised on next day service... recommend and shall use them again.
thank you
Bill Bains
February 18, 2021
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