Your surveyor was proactive in contacting me prior to their site visit and afterwards. They asked me what I would like them to look at and conducted themselves with integrity and professionalism. The... See more
Company replied
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Your surveyor was proactive in contacting me prior to their site visit and afterwards. They asked me what I would like them to look at and conducted themselves with integrity and professionalism. The... See more
Company replied
Dyllis from Gateway was amazing. Great communication, very prompt. We were kept informed throughout the process. We used her three times on different properties we were purchasing. If Dyllis had... See more
Company replied
House survey Gateway kept me fully informed. They asked if there was anything in particular that I wanted to have checked. The survey was easy to read, informative and provided in a timely manner.
Company replied
Jeremy was very helpful when I rang him twice after the survey. I had a few questions to ask him and he explained in detail the issues I had raised regarding the house.
Company replied
"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.
Weston House, Bradgate Park View, DE73 5UJ, Chellaston, Derby, United Kingdom
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Your surveyor was proactive in contacting me prior to their site visit and afterwards. They asked me what I would like them to look at and conducted themselves with integrity and professionalism. The written report arrived two days after site visit. It was comprehensive and clearly written and structured. I am grateful for the service received.

Reply from Gateway Surveyors - Private Clients
House survey
Gateway kept me fully informed. They asked if there was anything in particular that I wanted to have checked. The survey was easy to read, informative and provided in a timely manner.

Reply from Gateway Surveyors - Private Clients
Jeremy was very helpful when I rang him twice after the survey. I had a few questions to ask him and he explained in detail the issues I had raised regarding the house.

Reply from Gateway Surveyors - Private Clients
The survey was very clear and readable. It was delivered to us in a good timeframe. We were pleased with the results.

Reply from Gateway Surveyors - Private Clients
This is the second time I have used Gateway Surveyors and as before they are a very sound company to deal with. Paul Summerfield provided a very thorough report on the property I was proposing to buy. He was very reassuring about the solutions to the various issues and I value his experience.

Reply from Gateway Surveyors - Private Clients
Dyllis from Gateway was amazing. Great communication, very prompt. We were kept informed throughout the process. We used her three times on different properties we were purchasing.
If Dyllis had any concerns she would always contact us and talk them through
The report was very thorough and in talking to our vendors Dyllis really took her time doing the survey.
The survey came through very quickly.
We really couldn’t recommend Dyllis enough.

Reply from Gateway Surveyors - Private Clients
Spoke to Dilys who went out of her way to fit us into her schedule and had report within 3 days. Great friendly service.

Reply from Gateway Surveyors - Private Clients
We chose a Level 2 survey and the report was thorough, written in a way that we could understand, and gave us piece of mind with our property purchase. Excellent all round. Highly recommend Gateway Surveyors.

Reply from Gateway Surveyors - Private Clients
Comprehensive survey and the report was user friendly and easy to understand. Prompt response to follow up questions. Would recommend.

Reply from Gateway Surveyors - Private Clients
Very easy to organise and a very helpful team and knowledgable local surveyor.

Reply from Gateway Surveyors - Private Clients
My experience with dilys was great, her knowledge and the way she has helped me out was way and beyond what I ever expected

Reply from Gateway Surveyors - Private Clients
Good communication from Surveyor before and after Survey. Clear Report, easy to follow and understand.

Reply from Gateway Surveyors - Private Clients

Reply from Gateway Surveyors - Private Clients
I was extremely pleased with the Homebuyers Report produced. It was extremely thorough, of really high quality throughout, and explained everything in easy to understand language. It has been incredibly useful for us to understand what we need to resolve before we exchange contracts. When we move in to our new home, I can already see that it will be an incredibly useful document for us to reference as we make the remedial changes recommended in the report.

Reply from Gateway Surveyors - Private Clients

Reply from Gateway Surveyors - Private Clients
James crafted an exceptionally detailed report and promptly addressed any additional questions with comprehensive explanations.

Reply from Gateway Surveyors - Private Clients
Dilys conducted an exceptionally thorough inspection, identifying unexpected issues that we hadn't anticipated. The investment was well justified. She promptly arranged our survey and delivered the detailed report just 48 hours after her visit to the property.

Reply from Gateway Surveyors - Private Clients
The whole process was very efficient and easy, the survey report itself very well laid out and easy to understand with useful recommendations.

Reply from Gateway Surveyors - Private Clients
Very pleased with the report concise and very easy to understand.

Reply from Gateway Surveyors - Private Clients
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