Gateway Surveyors - Private Clients Reviews 219

TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Your surveyor was proactive in contacting me prior to their site visit and afterwards. They asked me what I would like them to look at and conducted themselves with integrity and professionalism. The... See more

Company replied

Rated 5 out of 5 stars

Dyllis from Gateway was amazing. Great communication, very prompt. We were kept informed throughout the process. We used her three times on different properties we were purchasing. If Dyllis had... See more

Company replied

Rated 5 out of 5 stars

House survey Gateway kept me fully informed. They asked if there was anything in particular that I wanted to have checked. The survey was easy to read, informative and provided in a timely manner.

Company replied

Rated 5 out of 5 stars

Jeremy was very helpful when I rang him twice after the survey. I had a few questions to ask him and he explained in detail the issues I had raised regarding the house.

Company replied

Company details

  1. Chartered Surveyor
  2. Home Inspector
  3. Real Estate Surveyor
  4. Surveyor

Written by the company

"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Proactive surveyor and well written report

Your surveyor was proactive in contacting me prior to their site visit and afterwards. They asked me what I would like them to look at and conducted themselves with integrity and professionalism. The written report arrived two days after site visit. It was comprehensive and clearly written and structured. I am grateful for the service received.

April 15, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 4‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

House survey

House survey
Gateway kept me fully informed. They asked if there was anything in particular that I wanted to have checked. The survey was easy to read, informative and provided in a timely manner.

March 27, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Jeremy was very helpful when I rang him…

Jeremy was very helpful when I rang him twice after the survey. I had a few questions to ask him and he explained in detail the issues I had raised regarding the house.

March 16, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Very professional

Very professional

April 8, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

The survey was very clear and readable

The survey was very clear and readable. It was delivered to us in a good timeframe. We were pleased with the results.

March 24, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

I recommend Gateway Surveyors

This is the second time I have used Gateway Surveyors and as before they are a very sound company to deal with. Paul Summerfield provided a very thorough report on the property I was proposing to buy. He was very reassuring about the solutions to the various issues and I value his experience.

February 2, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Amazing Service, would recommend!

Dyllis from Gateway was amazing. Great communication, very prompt. We were kept informed throughout the process. We used her three times on different properties we were purchasing.
If Dyllis had any concerns she would always contact us and talk them through
The report was very thorough and in talking to our vendors Dyllis really took her time doing the survey.
The survey came through very quickly.
We really couldn’t recommend Dyllis enough.

March 11, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Great srevice

Spoke to Dilys who went out of her way to fit us into her schedule and had report within 3 days. Great friendly service.

March 13, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

We chose a Level 2 survey and the…

We chose a Level 2 survey and the report was thorough, written in a way that we could understand, and gave us piece of mind with our property purchase. Excellent all round. Highly recommend Gateway Surveyors.

March 3, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Comprehensive survey and the report was…

Comprehensive survey and the report was user friendly and easy to understand. Prompt response to follow up questions. Would recommend.

February 20, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Very easy to organise

Very easy to organise and a very helpful team and knowledgable local surveyor.

February 16, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

My experience with dilys was great

My experience with dilys was great, her knowledge and the way she has helped me out was way and beyond what I ever expected

February 9, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Good communication from Surveyor before…

Good communication from Surveyor before and after Survey. Clear Report, easy to follow and understand.

February 5, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Wry professional

Wry professional, kept me informed in a timely manner

January 22, 2026
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Reply from Gateway Surveyors - Private Clients

🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Excellent quality report

I was extremely pleased with the Homebuyers Report produced. It was extremely thorough, of really high quality throughout, and explained everything in easy to understand language. It has been incredibly useful for us to understand what we need to resolve before we exchange contracts. When we move in to our new home, I can already see that it will be an incredibly useful document for us to reference as we make the remedial changes recommended in the report.

January 14, 2026
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Our surveyor was first class.

January 7, 2026
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

James crafted an exceptionally detailed…

James crafted an exceptionally detailed report and promptly addressed any additional questions with comprehensive explanations.

January 9, 2026
Unprompted review
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Dilys conducted an exceptionally…

Dilys conducted an exceptionally thorough inspection, identifying unexpected issues that we hadn't anticipated. The investment was well justified. She promptly arranged our survey and delivered the detailed report just 48 hours after her visit to the property.

January 2, 2026
Unprompted review
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Survey

The whole process was very efficient and easy, the survey report itself very well laid out and easy to understand with useful recommendations.

December 17, 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Very pleased with the report concise…

Very pleased with the report concise and very easy to understand.

December 15, 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

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