Gaynor Sports Reviews 

Very quick dispatch and delivery. Always a quality selection of clothing and good discounts. Reasonable carriage charges

Well priced, delivered at speed and product as described.

I had an issue with some walking boots, Gaynors sent me a prepaid returns note and then returned them to the manufacturer under warranty.

Throughout the process I was kept informed of progress, and once an outcome had been reached, I was sent a new pair free of charge.

I was delighted by the level of communication and the manner in which I was treated. Well done all!

Superb service. Bought two items online. Arrived the next day, perfect condition, as per descriptions on their website, fully functional, great items.

Really disappointed with the service from Ambleside store. Came in looking for some gear and not one assistant came to help me. Good range of products but service needs some improvement.

Delivered next day, very good value.

Very dodgy service online for purchases/refunds and delivery beware. I purchased a rucksack and was notified the day of delivery from the postal service the item was returned to sender due to the address not being clear. I contacted them and asked for a refund. The item was returned and I received an email stating a refund was issued and should be in my account in 5 days. I waited but no refund appeared in my account. I emailed them back but weeks later no refund and im waiting seeking legal advice.

Ordered a new backpack online. Cheapest deal on the internet and arrived super quickly with no problems. Will definitely use again

I was very disappointed when I visited Gaynors Ambleside last month. Within 2 minutes of being in the shop with my two well behaved spaniels, I was told I would need to leave. The biggest outdoor shop in Ambleside and they have a "no dogs" policy, unless you can carry them!! Yet they still sell Dog Gear that needs fitting, how very strange?
I was looking for a new pair of mountain boots so I took my dogs and money to The Climbers Shop, who were more than pleased to welcome us and help.
Interested to know why the change in Gaynors policy?

Excellent support and advice from Ben in footwear department. He assisted me in making a good choice of boot that fits well AND has shown me an alternative way of lacing the boots which helps with a specific problem that I have. He was very pleasant and extremely helpful

Very happy. Fast delivery of my web order for walking trousers. They were slightly small so I posted them back and got my refund very quickly.

Such bad customer services. Ordered online to be sent the wrong item, then told to return at my own cost. Refund finally given minus the additional postage cost! I’ll be referring to trading standards.

I bought a North Face jacket this summer, which was hardly worn until November, when I contacted customer service about returning it as I thought the zip had broken. They were very responsive and efficient and immediately offered a no quibble refund. But it turned out that the zip wasn't broken at all. Something had got stuck in it and they were able to remove it with a paper clip. Then then returned the jacket to me in a day at no cost. They were so kind and patient. I will definitely shop there again! You don't often come across good old fashioned customer service like this.

Purchased a pair of £200 Alberg boots for someone as a gift. They arrived within a Salomon box… Emailed to be told this was normal practice and I should have referred to the terms and conditions where it is clearly stated (in small print) that this may happen. Have asked for a return to be arranged and now been ignored. Since 2005 I have spent £000’s with this company. Never again. AVOID.

Seriously the best customer service I have ever experienced. Purchased a pair of North Face boots in December, quickly dispatched, after minimal use the mesh on the boots started splitting. In June of this year I Contacted Customer services as i expected the boots to last a lot longer than 6 months and was told to return them at my own expense, I sent some pictures of the boots to back my claim and was contacted again, a courier was arranged to pick up the boots at a time to suit myself this was arranged and paid by Gaynor Sports and communication time was minimal. Although I would of been happy with the same boots again or maybe an alternative I was given a full refund, a big thankyou to all at customer services can not thank you enough for your A1 service.

Purchased a pair of Keen Targhee 3 two weeks ago and after 2 walks the sole is beginning to delaminate.
Gaynors are willing to refund if I send them back at my own cost.
Bit of a rum deal this. I purchase in good faith but if there's a fault it's nothing to do with us, and I have pay the return postage.
They also refused to send out a replacement pair, telling me to repurchase on the web.
They may sell some good gear but their after sales are pathetic.

Ordered a North Face jacket. Super fast dispatch and delivery. Quality of the jacket is superb and price was amazing. I highly recommend this company.