Gaynor Sports Reviews 

403
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, exceptionally helpful staff interactions, and very competitive prices across a wide assortment of outdoor clothing and gear. Consumers consistently mention that the online ordering process is simple, communication is extremely clear, and the overall customer service is top-notch. Some reviewers were not happy with service shortcomings, noting unexpected delivery issues and overall disappointment with their online purchasing experience. These few people also experienced notable hurdles regarding order fulfillment and consequently expressed clear reluctance to use the website again.

What people talk about most

Delivery service

Consumers find delivery service to be extremely positive, highlighting quick delivery times and prompt... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great deals and the cheapest options... See more

Service

Reviewers mention positive feedback about service, highlighting consistent excellence, great communication,... See more

Product

Customers had ambiguous experiences with product purchases. Many consumers praised items like jackets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried a coat at the store, (which has a fabulous range of outdoor wear) but didn’t buy at the time. On return home I regretted not buying it so purchased online. The coat arrived very quickly and I’... See more

Rated 5 out of 5 stars

Great price and excellent service. Delivered the next day. Boots as described and nearly £80 cheaper than identical boots on sale at another shop.

Rated 5 out of 5 stars

Great service as always, whilst I always visit the store in Ambleside when we visit, the website now provides amazing choice and terrific delivery performance. I no longer have to wait to visit to buy... See more

Rated 5 out of 5 stars

Recently bought some North Face walking shoes.couldn't fault the quality of the service,price, delivery procedure or the ordering process.Would definitely use this company again for purchasing outdoor... See more


Company details

  1. Shopping & Fashion

Written by the company

Gaynor Sports is a family run and owned business in Ambleside - the heart of the Lake District. With a dedication to providing the best possible customer experience, it has grown into what many consider to be the best outdoor retailer in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(403)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent boots

Excellent boots, delivered promptly and a fantastic price. I've used Gaynor's for over 20 years and they are always brilliant.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great Independent retailer

I would much rather give my business to an independent retailer like Gaynor Sports, who care about the individual. I found they compete on price, and delivery costs and times are great too.
Why give your money to a chain store who is owned by american venture capitalists, whose only interest is in making a quick buck? Gaynors will give you great advice, and be there when you need them.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great and helpful outdoor store

After browsing the website I decided to try a pair of Vasque Breeze LT GTX Walking Boot. Sales staff were very helpful regarding fit so I sized up. Paid for standard delivery but they came the next day and fit perfect as advised.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed
Excellent service from ordering to delivery. Prices were very competitive so I had my first shopping experience with Gaynor Sports. Absolutely delighted. Thank you

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I recently bought a pair of Hillmaster II GTX Tech boots from Gaynor Sports and was very pleased with them. Then, after a fortnight of long walks, had a slight issue. Gaynor Sports dealt with it promptly and efficiently. So, I’d happily buy from them again and recommend them.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

New light weight fleece

Easy to use website, good availability and range, good prices on sale items and fast delivery. I enjoy a visit, when in the lakes as well.

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Can't fault the service...

Easy to use website, good availability and range, good prices especially if you catch a sale, fast delivery. Have used Gaynors for years online and have been into the shop in Ambleside once, too.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Very Pleased Indeed With Item And Delivery.
Have Been Buying Regulary From Gaynors For Over Ten Years now And Have Always Been Happy With Items And Service. would Always Recommend.
Paul

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer With New Bagged Product

I enjoyed the experience of buying from Gaynor Sports. The website was good to use and purchasing was simple - which you'd expect. The only drag was the Royal Mail courier - I'd much prefer another provider as RM is not as customer focused as it once was.

April 28, 2025
Unprompted review

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