Gaynor Sports Reviews 

403
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, exceptionally helpful staff interactions, and very competitive prices across a wide assortment of outdoor clothing and gear. Consumers consistently mention that the online ordering process is simple, communication is extremely clear, and the overall customer service is top-notch. Some reviewers were not happy with service shortcomings, noting unexpected delivery issues and overall disappointment with their online purchasing experience. These few people also experienced notable hurdles regarding order fulfillment and consequently expressed clear reluctance to use the website again.

What people talk about most

Delivery service

Consumers find delivery service to be extremely positive, highlighting quick delivery times and prompt... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great deals and the cheapest options... See more

Service

Reviewers mention positive feedback about service, highlighting consistent excellence, great communication,... See more

Product

Customers had ambiguous experiences with product purchases. Many consumers praised items like jackets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried a coat at the store, (which has a fabulous range of outdoor wear) but didn’t buy at the time. On return home I regretted not buying it so purchased online. The coat arrived very quickly and I’... See more

Rated 5 out of 5 stars

Great price and excellent service. Delivered the next day. Boots as described and nearly £80 cheaper than identical boots on sale at another shop.

Rated 5 out of 5 stars

Great service as always, whilst I always visit the store in Ambleside when we visit, the website now provides amazing choice and terrific delivery performance. I no longer have to wait to visit to buy... See more

Rated 5 out of 5 stars

Recently bought some North Face walking shoes.couldn't fault the quality of the service,price, delivery procedure or the ordering process.Would definitely use this company again for purchasing outdoor... See more


Company details

  1. Shopping & Fashion

Written by the company

Gaynor Sports is a family run and owned business in Ambleside - the heart of the Lake District. With a dedication to providing the best possible customer experience, it has grown into what many consider to be the best outdoor retailer in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(403)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marvellous choice and prices…

I bought some boots on a personal visit to the Ambleside shop some years ago. The service and price was marvellous. I prefer to support independent shops, so every time I need walking clothing, my first port of call is Gaynors. I have never been disappointed by service or price. I recommend them highly.

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

I bought from Gaynor Sports online

I bought from Gaynor Sports online, but returned the item as it was the wrong size. They only returned part of my payment so I am very unhappy and would never use them again.
I pointed out they should provide a full refund as indicated by online selling regulations, but they argued and passed text that related to general selling regulations (online sales have different rules).

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

I'm always dubious when using a…

I'm always dubious when using a company, I've never used before, especially when you see a good deal. Well, I can say, I am well impressed with my walking shoes. Really good quality and exactly as described on the add. I was a bit surprised they didn't come in a box but, they still turned up without any damage. I wouls shop there again based on this purchase.

March 29, 2025
Unprompted review
Rated 4 out of 5 stars

1 item was out of stock

Ordered 3 water bottles. 2 different one. All of them are showing on the webshop they have it on stock, but few days later got an email, the single one is out of stock and I will be refunded soon...
Delivery was fast.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressive

Boots arrived quickly in pristine condition and were just about the only pair anywhere in this design for my size. Great stuff. Thank you very much 😊

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Good business.

Good business to deal with. Easy to order, item posted promptly and well packaged. Communication was excellent. Would happily purchase from them again.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was very easy and my purchased…

Ordering was very easy and my purchased arrived very quickly. Items are as advertised.

March 21, 2025
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi JP,
We’re pleased your order went smoothly and to your liking, thank you for shopping with us. Enjoy your items and have a fantastic day, as you certainly made ours with your review.
All the best,
The Gaynor’s Team

Rated 5 out of 5 stars

I have used Gaynor Sports for many…

I have used Gaynor Sports for many years they always have a good selection and always competitive prices.
They have never let me down with mail order though enjoy visiting the store when in Ambleside.

March 19, 2025
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hello there,
We Just wanted to reply and say thank you, your review means a lot to us. We hope you get to visit us again soon instore and enjoy the sunny weather in the lakes this summer.
All the best,
The Gaynor’s Team

Rated 5 out of 5 stars

Great product and service

Great product, packed safely and received in good time. A company that can be trusted for genuine products at a good price and great service. Will be using again. Many thanks.

March 28, 2025
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports


Hi Mark,
Many thanks for this awesome review! Our mail order team are very chuffed with it. Gaynor’s has been about since the 1970’s, and in that time we’ve built strong connections with some of the UK’s favourite outdoor brands who supply us to this day. We’re thrilled we have your trust and that you were pleased with your order. Please do shop us again and have a brilliant summer.
All the best,
The Gaynor’s Team

Rated 5 out of 5 stars

So impressed with my first purchase!!!

So impressed with my first purchase!!!

Product options were great, pricing was really reasonable, they shipped quickly and packed well. All the items are really good quality, perfect to kit my teen out for Duke Of Edinburgh, I will definitely be visiting again for outdoor gear!!

March 10, 2025
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Vicky,
We are really happy with your review of your first time shopping with Gaynor sports. Thank you so much! We do hope your teen has an amazing experience on their DofE, remind them to take lots of photo’s and have an amazing time!
All the best,
The Gaynor’s Team

Rated 5 out of 5 stars

Great service and product

We had a great experience purchasing 2 chairs from Gaynor Sports. PayPal wasn't connecting but when I phoned Gaynor Sports both staff members that I spoke to were very helpful. The chairs were at a great price and arrived quickly and safely. We will definitely use Gaynor Sports again.

March 15, 2025
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Alison,
Thank you for your fantastic review. We’re sorry about the issue you had with PayPal, I’m very glad our team were able to assist you. We do hope you enjoy the chairs on your summer adventures!
All the best,
The Gaynor’s Team

Rated 3 out of 5 stars

I had a mixed experience with Gaynor…

I had a mixed experience with Gaynor Sports. They offer good prices and fast delivery, but packaging could be improved, and customer service needs better clarity in resolving issues. My purchase was handled efficiently, but some aspects left room for improvement. Not certain I’d return, but an OK experience overall.

February 28, 2025
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Altamash,

We’re sorry you had a less than perfect experience with our service. However, it’s good to hear you were pleased about the prices your products and their delivery. We'd appreciate it if you could contact us and let us know what was lacking about the packaging, and how our customer service was unclear resolving an issue you mentioned? Would you mind giving your feedback and order number on the ‘contact us’ page of our website?

We don’t have any orders or customer service tickets under your name so are unable to investigate further at this time. With your feedback of what you felt was unclear we could look to improve if a problem is discovered. It would be good of you to give us this chance.

Thank you in advance,
The Gaynor’s Team

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