Gbowtique Reviews 

32
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I’ve ordered over 10 days ago with express delivery. The item hasn’t arrived and I haven’t had any updates . I have sent multiple emails with no response .

Rated 1 out of 5 stars

I purchased an item after seeing Gbowtique heavily advertised over Instagram. The stuff is cheap quality from a london wholesaler and the owner of the boutique does not stick to her own return policy... See more

Company replied

Rated 1 out of 5 stars

The company took my money charged me for priority delivery asked where my item was multiple times to not be able to track it now 2 and a bit weeks later im down over 40 pounds no item and very rude cu... See more

Company replied

Rated 4 out of 5 stars

I purchased the Gabor coat at Gbowtique. It’s absolutely stunning, warm and thick with a massive fur hood. I’m completely in love with it and have since purchased the new brown colour. It would be fiv... See more

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2.4

Poor

TrustScore 2.5 out of 5

32 reviews

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2.4

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(32)

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Rated 1 out of 5 stars

Scam

I’ve ordered over 10 days ago with express delivery. The item hasn’t arrived and I haven’t had any updates . I have sent multiple emails with no response .

March 19, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid…

I've emailed twice now about my order an still not heard anything back. If you are closing for the time being please can you issue a refund ASAP thankyou

November 26, 2023
Unprompted review
Rated 4 out of 5 stars

I’m quite suprised with my order

I’m quite suprised with my order. I bought two dresses and a coord set from here and they were lovely. I have to return one dress due to not fitting right but the set was unreal! The second dress I’ve worn already and everyone asks where it’s from. I’ve packed the set and dress for holiday and will get a few more bits before I go.

The quality was amazing, delivery was good but not the fastest. Extremely happy with the bits I got.
Thank you x

May 1, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID!!

The company took my money charged me for priority delivery asked where my item was multiple times to not be able to track it now 2 and a bit weeks later im down over 40 pounds no item and very rude customer service avoid company. Now won't answer my mail have marked item as returned and still no money back? When you order delivery it is only sent out signed for so no tracking or diverting or parcel which shouldn't be the case for amount charged

March 24, 2023
Unprompted review
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Reply from Gbowtique

Hi thank you for your review. Sorry to hear of the difficulties with your delivery. We listed your item immediately with the correct postage via Royal Mail with special delivery at a cost higher than charged. Tracking was also provided.

The parcel returned to us and the reason given was they were unable to gain access. I would assume you have a gate or shared access point or similar that the postman could not get to you as a result of.

A full refund has been provided as soon as we were aware it was returning. We have covered all losses as a result.

If there is limited access to problems at your property the parcel will return to us. We do not operate any fraudulent activities regarding posting and we cover the excess on most parcels by charging less than it actually costs to send.

I do understand there is slot of problematic business online at the moment but please try to understand on rare occasions there are issues beyond our control with delivery. Most companies are genuinely not out there to rip you off.

Kindest G

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, helped so much when I was having issues with Royal Mail delivering. The clothes are amazing and I’ll definitely be ordering more! Thankyou x

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Coat is amazing I love it!

Coat is amazing I love it!! Really good quality and keeps me warm 🤍 my dad ordered me another for Christmas and it got lost with Royal Mail, customer service looked into this and refunded same day!!

January 9, 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality highly priced

The item has been received and took way longer than it should have and is of really cheap quality and not worth the price at all. There are no return instructions in the packet or on the website. Chat is available but I have been waiting for almost 30 mins for someone to tell me how to return still waiting now. Hopefully my refund will be processed quickly. Feedback would be to work on quicker delivery and to ensure your returns policy is in the packaging. Returns should be simple and easy to entice people to come back and use you again. Items should be priced around quality. Due to quality/price of the items I will not be doing this.

November 24, 2022
Unprompted review
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Reply from Gbowtique

Hi, thank you for your review. Sorry to hear of your experience.

I have had a look over our interactions and can see I replied to your messages in chat within 7 minutes. Please appreciate this is a small boutique run by one person so I cannot always reply immediately.

In the start of the chat is a number of frequently asked question which includes how to return your item. You can click this for an immediate response.

The return process is also on the bottom of every page on the website. I also mention how to return in the contact us section. It’s is also mentioned again in my Instagram highlights.

I price the items as low as possible alwaysand wouldn’t sell anything I personally wouldn’t buy or for the price asked.

Please take into consideration Royal Mail strikes and other factors outside of my control that may influence your item delivery time.

Rest assured I will use these comments to improve even more going forwards.

Rated 5 out of 5 stars

Great quality amazing items!

I ordered a black TERRI lounge set and fell in love with it when i tired it on, so had to order two more colours the same day! The material is so soft and thick, great for layering in winter. There are so many more amazing items on the website too!

October 29, 2022
Unprompted review
Rated 1 out of 5 stars

First time ordering from gbowtiue

First time ordering from gbowtiue, I paid for priority delivery which is between 2-4 days and I’m still waiting for it to arrive. I haven’t received any email updates on my order, messaged multiple times and sent multiple emails and still waiting on a reply! Do not recommend buying from here, waste of money.

July 12, 2022
Unprompted review
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Reply from Gbowtique

Hi thank you for your review. Please contact us in Instagram for a quicker response. Our email is a no reply address. It is mentioned on the bottom of every email sent.

Please check spam If you cannot find your email notification and please note that if you opt for text notifications you will not receive any email communication.

Rated 5 out of 5 stars

I purchased two coats and a tracksuit…

I purchased two coats and a tracksuit from here. Everybody asks us about the Bionca coat and the fur hood on my other coat is huge compared to the one I bought from another Insta boutique. Please restock the dark brown in the Bionca I’ve been waiting ages!!!! 😔

February 1, 2022
Unprompted review
Rated 1 out of 5 stars

Worse buisness ive ever used still…

Worse buisness ive ever used still waiting on a coat i ordered over a month ago they hardly reply to messages and when they do they are rude. STILL HAVE NOT RECEIVED A REFUND! my coat was given away. What kind of a buisness is this?? Can you blame me for being rude? My 13 year old daughter has no coat now so yeah i have given some rude comments rightly so!!!

December 1, 2021
Unprompted review
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Reply from Gbowtique

Purchased a preorder item but didn’t read the site regarding this. Customer requested cancellation. In general preorders are like custom orders so can’t be cancelled. However she claimed she wouldn’t have bought it if she knew and it was for a young child. So I did my best to help and asked another customer to take her order, then she came back to me after “work” and changed her mind. However this was too late so refunded. Customer is aware of this and has received a full and complete refund. We’ve not been rude but this customer has used a lot of language we couldn’t even put here. Nothing justifies the things she said.

Edit: I have since checked her order and can see she didn’t provide contact details so I appreciate she may not have got the automated refund notification.

Rated 1 out of 5 stars

Terrible customer service

I was over the moon with the coat when it first arrived so lovely that’s the credit I will give them. 2 days after receiving the coat the popper went on the left pocket. I wasn’t too bothered about but then a few days later the zip broke and will not fasten. I’ve, emailed, text & sent Facebook messages (which I was told to do) I have returned the coat in the meantime for a refund and DPD said it was refused at point of delivery. I just think it’s a joke myself and wouldn’t advise anyone to purchase anything from here if you have any intention of returning. I run an online boutique myself, I appreciate it’s a busy time but not having any communication with customers and ignoring all communication is just bad etiquette.

November 26, 2021
Unprompted review
Gbowtique logo

Reply from Gbowtique

Thank you for your review. We reply to all dms/emails as soon as possible. It is currently the busy season so we will need longer to reply.

Because we have a PO Box address dedicated for returns which is a post office, you cannot return via DPD/Courier and the terms and conditions explain this and ask you to only return via royal mail. I have put this in bold on the website.

The post office will not refuse delivery however if DPD have attempted to deliver out of hours as they often do this may be the reason.

Couriers such as DPD and Parcelforce are fully aware that they cannot deliver to Royal Mail PO Boxes but are taking money from customers to do so anyway.

Please can you return via the method outlined in our return process situated on the bottom of the website homepage.

Rated 5 out of 5 stars

So glad I found this boutique

So glad I found this boutique. I have purchased from loads of Instagram boutiques and been disappointed but I am over the moon with my order.

The order came early and for the price it’s unreal. Everything was better than expected. I got some lounge sets, and two coats, the Biance and the Milan. And the Bianca jacket, honestly the quality was better than anything I’ve had before.

I will definately order again to stock up for all the Xmas Prezzies.

November 16, 2021
Unprompted review
Rated 4 out of 5 stars

I purchased the Gabor coat at…

I purchased the Gabor coat at Gbowtique. It’s absolutely stunning, warm and thick with a massive fur hood. I’m completely in love with it and have since purchased the new brown colour. It would be five stars however I cannot give that as they do not offer guaranteed weekend delivery. I purchased a coat on Friday morning and for £10 would expect it to arrive for Saturday. It didn’t come until Monday morning! I needed it for the weekend. They need to look into offering a faster service ASAP for that price like other boutiques.

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service!

I LOVE my new coat! I ordered Bianca Brown Double Belt Faux Fur Coat, and I swear it has the softest fur. It is amazing and everyone who’s seen it loves it! The delivery was really quick and very well packaged!
This was my first time ordering from GBowtique and I’m more than happy with everything! ❤️

November 12, 2021
Unprompted review
Rated 3 out of 5 stars

Positive’s + Negative’s of GBowtique.

I purchased a Black, Faux Fur, Jamie Coat from GBowtique on pre-order before Christmas. It arrived a day before stated which I was extremely satisfied with! However, the coat looks COMPLETELY different to the picture. It was ridiculously thin, more like a summer coat but in reality it is just a cheap material. I received discount on my order, otherwise the coat would’ve been £94.50! I chose return this item as I wouldn’t have paid £20 for this coat, nevermind the £70.65 that I did. If buying from this website, AVOID purchasing this item as you will be disappointed due to the misleading advertisement of the coat. I have been refunded now by GBowtique which was super quick.

January 7, 2021
Unprompted review
Gbowtique logo

Reply from Gbowtique

Thank you for your comments and reviews.

Sorry to hear you were unhappy with your item.

This item is stated as jacket and unfortunately not a coat. Sorry to hear you didn’t like it in faux fur.

We will certainly take your comments on board for future improvements.

Kind regards Gbowtique

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