GB Posters & Merchandise Reviews 

7,055
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a few days ago and still haven’t received any form of confirmation email even though money has been taken out. I have since sent 2 enquiry emails but haven’t gotten a response. Edit: rece... See more

Company replied

Rated 2 out of 5 stars

Fantastic products, however half of my order was wrong on delivery. I have sent an email and filled out the submission form on the website trying to resolve the issue. Have received zero reply to eith... See more

Rated 4 out of 5 stars

Posters were size and quality I'd expect. However, I got refunded the price of 1 poster due to I presume, it being out of stock. Those words weren't actually used though, just said refund and which po... See more

Rated 5 out of 5 stars

Ordered an Eminem Poster for my son. Paid, got a confirmation email then radio silence!!! Emailed GB Posters to ask for an update, only to find out 4 days later that they have today issued a refun... See more

Company replied

Company details

  1. Art Gallery

Written by the company

25+ years of expertise. One mission: bring fans closer to the brands they love. gbpostersmerch.com is a fresh destination for collectors and fans, backed by a team with a long-standing legacy in the licensed poster and merchandise industry. Since the early days of the UK poster scene, we’ve stayed at the heart of fan culture – evolving with it, never standing still. Today, we proudly offer a curated collection of official merch from global icons like Pokémon, One Piece, Fallout, and more – blending our heritage with an eye for what’s next.


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(7,055)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer support

Poor customer support. No invoice or returns slip in the delivery. My post enquiry emails went into their spam folder even though the same email address had been used to make the order. They do not check their spam folder and consequently did not answer my emails. Had to phone them to get my problem resolved. They charge for shipping and for returns and I found the cost of returning an unwanted item exceeded the value of the item. My fault for shopping on the internet

October 19, 2023
Rated 2 out of 5 stars

Zero customer support

Fantastic products, however half of my order was wrong on delivery. I have sent an email and filled out the submission form on the website trying to resolve the issue. Have received zero reply to either of these messages and I am currently left nearly £50 out of pocket, with completely the wrong size and colour picture frames

October 18, 2023
Rated 3 out of 5 stars

Not the best handling of parcel.

The poster was in a carton shell which was bent. The damage is visible across the length of the unrolled poster. Though I acknowledge that it is impossible to tell whether the fault is with GB Posters or the delivery service.

October 6, 2023
Rated 4 out of 5 stars

To be expected

Posters were size and quality I'd expect. However, I got refunded the price of 1 poster due to I presume, it being out of stock. Those words weren't actually used though, just said refund and which poster. Other than that, top site great poster quality and quick delivery. Strongly recommend 🤘🤓

October 11, 2023
Rated 1 out of 5 stars

Item has not arrived

Item has not arrived, emailed GB Posters but have not heard back.

October 8, 2023
GB Posters & Merchandise logo

Reply from GB Posters & Merchandise

Hello, we are sorry you had trouble with your order, we are glad we managed to get this sorted for you in the end.
Kind regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look