I ordered a few days ago and still haven’t received any form of confirmation email even though money has been taken out. I have since sent 2 enquiry emails but haven’t gotten a response. Edit: rece... See more
Company replied
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See what reviewers are saying
Fantastic products, however half of my order was wrong on delivery. I have sent an email and filled out the submission form on the website trying to resolve the issue. Have received zero reply to eith... See more
Posters were size and quality I'd expect. However, I got refunded the price of 1 poster due to I presume, it being out of stock. Those words weren't actually used though, just said refund and which po... See more
Ordered an Eminem Poster for my son. Paid, got a confirmation email then radio silence!!! Emailed GB Posters to ask for an update, only to find out 4 days later that they have today issued a refun... See more
Company replied
Company details
Written by the company
25+ years of expertise. One mission: bring fans closer to the brands they love. gbpostersmerch.com is a fresh destination for collectors and fans, backed by a team with a long-standing legacy in the licensed poster and merchandise industry. Since the early days of the UK poster scene, we’ve stayed at the heart of fan culture – evolving with it, never standing still. Today, we proudly offer a curated collection of official merch from global icons like Pokémon, One Piece, Fallout, and more – blending our heritage with an eye for what’s next.
Contact info
Unit 5, Riverside Park Industrial Estate, S2 4BB, Sheffield, United Kingdom
- 07497641392
- richard@gbpostersmerch.com
- www.gbposters.com
4.0
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order not fufilled
Ordered 2 items, only recieved one. Have emailed querying this multiple times waited over a week to no reply to either. Very disappointing.
June 11, 2024
Reply from GB Posters & Merchandise
Hi there, unfortunately we are having an issue with Mailchimp sending emails in to us. Luckily we are starting work on a new website to launch in October which will iron out these communication issues. Looking at your order we only had one unit of the badge left in stock but we will see if we can get you another out to you next week
Reply from GB Posters & Merchandise
Hello
Thank you so much for the feedback we really appreciate it, we are happy to hear you received your item in a good condition and a really quick delivery.
Kind regards
Weak packaging, ruined posters
Quick customer service but disappointed in the quality of their packaging, first set of two posters arrived damaged in a cardboard box, customer service sent out new ones a few days later and again the box has been crushed in transit and ruined them... Poster tubes exist for good reason!!
June 12, 2024
Unprompted review
Reply from GB Posters & Merchandise
Hi there, we are sorry that your second order was also damaged in transit. We moved to triangular poster tubes last year as DPD & Evri cannot take poster tubes on their conveyer belts and we were finding more parcels not getting delivered. We are always evolving our packaging through extensive testing with our carrier partners.
Poor customer service
I am still waiting for a response to my email sent 31st March providing photographs to prove that the wrong size and colour of frame was sent out. Apparently as soon as they have evidence, they will "move forward with sending out the correct frame" but I don't fancy my chances to be honest. A refund would be much more appropriate.
March 4, 2024
Reply from GB Posters & Merchandise
Hello Lynn we are sorry we had a delay in getting back to you regarding our junk folder we could not access, but we are happy we have managed to get this sorted for you by email
Kind regards
Good customer service
First posters arrived damaged but this was quickly resolved by email and replacements sent out, which arrived in perfect condition.
May 30, 2024
Reply from GB Posters & Merchandise
Hello
Thank you so much for the feedback we really appreciate this, we are sorry to hear your poster arrived damaged, but are happy to hear we managed to get this sorted for you
KInd regards
Can’t fault their service
Can’t fault their service. Purchased an A1 frame on the Wednesday and it was delivered on the Friday. Well packaged and the overall quality of the frame was very good. Good value for money and I will buy from them again if I need another frame.
May 22, 2024
Reply from GB Posters & Merchandise
Hello Ruth
thank you so much for the feedback we really appreciate it, we are so happy to hear you received your frame in a brilliant time frame and this was just what you wanted
Kind regards
Lovely prints fast delivery good value
May 19, 2024
Reply from GB Posters & Merchandise
Hello Donna
Thank you so much for the feedback we really appreciate this, we are so glad to hear you love your print and this arrived in a brilliant time frame.
Kind regards
First class experience.
Smooth, no nonsense and helpful company… unexpected delivery was the following day. Print exactly as described.
May 17, 2024
Reply from GB Posters & Merchandise
Hello, thank you so much for the feedback we really appreciate it, we are so glad to hear you received the best service and we are happy that your print is just as described.
Kind Regards
Poor delivery packaging
It’s a 50/50 chance my poster will come okay. So much damage happens to it before arrival. The packaging isn’t great. I like GB posters and they’re legitimate with the highest quality posters but what’s the point if my poster won’t even be in good condition. I order from other legitimate poster brands sometimes and it’s not an issue.
April 26, 2024
No information
One of posters ordered was just refunded without any explanation as to why?
May 1, 2024
Reply from GB Posters & Merchandise
Hello Scott, thank you for your feedback, we are sorry you did not receive our email we sent you to let you know that the Pokemon Poster was out of stock and you have been refunded. We have sent an email to show an email were sent.
Kind regards
Reply from GB Posters & Merchandise
Hello
Thank you so much for your feedback we really appreciate it, we are so happy to hear you received your order in fast time and are really happy with this.
Kind regards
Couldn't be bothered to send order or email.
Ordered an Eminem Poster for my son. Paid, got a confirmation email then radio silence!!!
Emailed GB Posters to ask for an update, only to find out 4 days later that they have today issued a refund. No explanation, no communication and the poster is still avaliable to purchase online. Just one big waste of time! Thanks for nothing!
May 8, 2024
Unprompted review
Reply from GB Posters & Merchandise
Hello Ann we are sorry we have had to cancel your order due to this been out of stock, we did email you why this was cancelled and refunded with an image to show. regarding our website this takes a few hours to update any changes we do. this is no longer available on our website.
Kind regards
Happy customer here
Very quickly dispatched and delivered in great condition. Very happy overall. Even managed to land a discount somehow 🥳
April 27, 2024
Reply from GB Posters & Merchandise
Hello Patricia thank you so much for your feedback we really appreciate it, we are so glad you are happy with your purchase this is what we like to hear from our customers.
Kind Regards
Excellent service from this company.
Product arrived really quickly via a courier and was exactly as described on their website. Will recommend to others and will use again.
April 20, 2024
Reply from GB Posters & Merchandise
Hello Jill
thank you so much for your feedback we really appreciate it, we are so glad you are happy with your purchase this is what we like to hear from our customers.
Kind Regards
Reply from GB Posters & Merchandise
Hello Khalil
thank you so much for your feedback we really appreciate it, we are so glad you are happy with your purchase this is what we like to hear from our customers.
Kind Regards
Wrote email regarding one of my posters…
Wrote email regarding one of my posters missing never got back to me
April 13, 2024
Reply from GB Posters & Merchandise
Hello Jack,
thank you for your feedback we can confirm we have emailed you and this is now been sorted with a replacement for the missing poster on its way
Kind regards
The product was in good condition and…
The product was in good condition and packed well.
April 8, 2024
Reply from GB Posters & Merchandise
❤️❤️
Missing Items
Ordered 3 items only received one of them, was told that it was a picking error yet I fail to understand how they “forgot” to pick the biggest items out of the bunch. A replacement had supposedly been sent out we shall see..
April 23, 2024
Unprompted review
Reply from GB Posters & Merchandise
Hello Luke, thank you for your feedback,we are sorry you was missing items from your order, we can confirm we have sorted this for you, and we have emailed you with your tracking numbers for your replacement.
Kind regards
Abusive Company
Awful company. Posted a negative review as they didn’t take care in selecting products and sent me the wrong item. They were awkward and difficult when I complained, They then tried to bully and harass me to get the review removed and even filed a complaint that the review was against Trustpilot standards which was not upheld. I have then been continually pestered to submit a review by their systems despite telling them that I did not want any further contact. I told them that they do not call me by my first name and they continued to refer to me in that manner. I want my details removed from their system as per the data protection act and no further contact from them ever,
April 7, 2024
Reply from GB Posters & Merchandise
Good morning, we will ask Trust Pilot to remove your detail from their automatic email review requests, this is not a request driven by GB eye. With regards to your name, due to GDPR regulations we do not use surnames in reviews. With regards to the initial picking error we recognised and resolved the situation quickly sending the replacement out free of charge. Our request with Trust Pilot was to review language used towards our distribution and customer services staff which we deemed out of proportion to the human error of picking the incorrect poster. We are happy for customers to read the full communication and see we dealt with the situation professionally and quickly.
The poster arrived bent and damaged
The poster arrived bent, and with creases and scratches- the quality of the shipping packaging was not enough to prevent damage to the poster
March 12, 2024
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