I ordered a few days ago and still haven’t received any form of confirmation email even though money has been taken out. I have since sent 2 enquiry emails but haven’t gotten a response. Edit: rece... See more
Company replied
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See what reviewers are saying
Fantastic products, however half of my order was wrong on delivery. I have sent an email and filled out the submission form on the website trying to resolve the issue. Have received zero reply to eith... See more
Posters were size and quality I'd expect. However, I got refunded the price of 1 poster due to I presume, it being out of stock. Those words weren't actually used though, just said refund and which po... See more
Ordered an Eminem Poster for my son. Paid, got a confirmation email then radio silence!!! Emailed GB Posters to ask for an update, only to find out 4 days later that they have today issued a refun... See more
Company replied
Company details
Written by the company
25+ years of expertise. One mission: bring fans closer to the brands they love. gbpostersmerch.com is a fresh destination for collectors and fans, backed by a team with a long-standing legacy in the licensed poster and merchandise industry. Since the early days of the UK poster scene, we’ve stayed at the heart of fan culture – evolving with it, never standing still. Today, we proudly offer a curated collection of official merch from global icons like Pokémon, One Piece, Fallout, and more – blending our heritage with an eye for what’s next.
Contact info
Unit 5, Riverside Park Industrial Estate, S2 4BB, Sheffield, United Kingdom
- 07497641392
- richard@gbpostersmerch.com
- www.gbposters.com
4.0
Great
7K reviews
No recent history of asking for reviews
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The mug I had delivered was smashed…
The mug I had delivered was smashed upon delivery I emailed with a picture of the mug and no replacement was sent
(Update- refund given)
January 18, 2024
Reply from GB Posters & Merchandise
Good evening William, unfortunately we've had an issue with our Mailchimp account and emails haven't come through to us for the last week. Unfortunately we've sold out of the Jujutsu Kaisen mug you ordered so couldn't send out a free replacement in a timely fashion and I can see your order has now been refunded. We are sorry that your order was damaged in transit.
Used before and Will continue to use this company for all my frames
Ordered several frames from this company before and they've always been great.
Good quality, not over priced and so many different colours and sizes to choose from.
Delivery was fast and one thing I noticed when I placed this order was the price of the delivery was cheaper than when I last ordered so that was a bonus.
Will continue to order My frames from here as I'm never disappointed
January 12, 2024
Received frame but no poster, resolved quickly
Received frame but no poster. Poster was resent and received the next day.
January 15, 2024
Bought for grandson over the moon
Bought for grandson over the moon
Good delivery and package well
December 30, 2023
Frame delivered to wrong address
Frame delivered to wrong address. No customer feedback in response to two emails. Appaling service by company and EVRI courier.
January 8, 2024
Reply from GB Posters & Merchandise
Good evening Nils, unfortunately we've had an issue with our Mailchimp email provider so emails haven't come through to us. Looking at the tracking Evri confirmed they had delivered it to the correct address but we will send out a replacement to you.
Repeat customer
Have used GB Posters several times and they never disappoint. Really good frames for the money.
January 4, 2024
Had a small issue
Had a small issue , due to delivery partner, which was swiftly resolved by customer service , will always buy my frames from GB Posters
January 1, 2024
Great posters, good price and fast delivery
Wanted some Demon Slayer posters for my son's Christmas present and GB posters had some that were perfect 👌 price very reasonable and delivery was fast.
November 24, 2023
Great poster...great customer service
December 27, 2023
Very pleased
Easy to order. Delivery, no problem. Bought as a present and already in use -- good quality frame
December 28, 2023
Absolutely rubbish
Absolutely rubbish! I ordered 3 posters and only two got sent. Then when enquired about it, they were going to send the third one. When i received the ‘third poster’, i had actually just received one of the original two AGAIN. When i emailed again, they said they would be with me on the next working day between 9am and 4pm, it is now 9pm and i haven’t heard from them. WASTE OF MONEY, i am so disappointed.
December 22, 2023
Sent the wrong poster
Sent the wrong poster. Sent an email via their website over a week ago and not had a reply. The posters I did get were lovely quality.
December 28, 2023
Reply from GB Posters & Merchandise
Good morning Lisa, unfortunately due to Christmas shipping times your initial order from the 28th December couldn't have a replacement sent until we re-opened after New Year. We can see the replacement was processed on the 9th and safely delivered on the 12th January. We hope the new poster was also of a lovely quality.
Awful company. ZERO AFTER SALES CUSTOMER SERVICE!
Awful company. Second and last time buying from them. NO CUSTOMER SERVICE WHATSOEVER. If your order arrives all as it should then you're all good, you get what you pay for, good enough prints in OK frames for the kids rooms for OK prices. HOWEVER if something arrives damaged expect ZERO response. The last order contained a damaged large print, completely unusable. I've tried contacting them 2 or 3 times, no response. I've forgot my password so requested a reset, no response. It is literally impossible to get through to them! Wouldn't normally give up and think 'oh it's only £3.99' but if that the price they put on receiving a poor review, warning others and steering away what would have been a returning customer then so be it. DO NOT BUY FROM THIS CUSTOMER SERVICELESS COMPANY. It might be an item or order a lot more expensive than 3.99 turn up damaged and it's not worth exhausting yourself with! Read the other negative reviews and don't say you weren't warned!
December 15, 2023
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