Gear Zone Reviews 

956
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Do not buy from Zone Gears dot Com! You are issued a shipping number so they charge your credit card but then the product never ships. The shipping information does not update after 7 days so you are... See more

Rated 1 out of 5 stars

I don’t recommend this site to anyone they sent me a broken fake side table suit kids only or toys. They didn’t even replay my sms to return or exchange plus the save box is closed by key 🤧 they’r... See more

Rated 1 out of 5 stars

I ordered a baby carrier. Never got my order, I called to get my money back, they did not answer my phone call but texted and said my order was on it's way and gave me fake tracking information. The l... See more

Rated 1 out of 5 stars

I am extremely disappointed in the delivery I received from Gear Zone. I ordered a pair of 3/4 convertible pants in a size 16, and they sent me shorts convertible pants in a size 12. Hardly a suit... See more

Company replied

Company details

  1. Camping Store
  2. Fitness and Nutrition Service
  3. Running Store
  4. Soccer Store
  5. Tennis Store

Information provided by various external sources

One of the original retailers of specialist outdoor gear on the web and trading since 2001. Following a change of management in 2008 Gear-zone has totally refocused its business and is now offering an amazing product range at excellent prices and with a focus on customer satisfaction. Our sports clothing and equipment range has also grown and now includes a huge selection of running, football, rugby, cricket, swimming, tennis, and fitness and well-being gear


Contact info

1.1

Bad

TrustScore 1 out of 5

956 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(956)

1 review in the last 12 months

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Rated 5 out of 5 stars

Can't wait for some cold weather!!

After spending the majority of last winter stood waiting around in freezing school playgrounds I decided to treat myself to a decent warm winter coat. Although I purchased it in the middle of a summer heatwave I am very much looking forward to some colder weather arriving so that I can put it to the test and 'battle the elemnts'!!

August 11, 2013
Unprompted review
Rated 5 out of 5 stars

An excellent retailer with high quality products!

I am very satisfied with the quality of the sleeping bag I bought. The Snug Pak Sleeper Lite is an excellent choice for a sleeping bag which can keep you warm and comfortable under most cases. This is my second Snug Pak sleeping bag as I already have a Sleeper Xtreme which again purchased from Gear Zone and is amazing!

August 8, 2013
Unprompted review
Rated 5 out of 5 stars

Perfect

Flawless service - goods were delivered very quickly and in perfect condition. I would definitely use this site again.

August 7, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

I have bought a variety of things from Gearzone over the years, mainly holiday supplies, mozzie repellent etc and not once have I had call to contact them with a complaint. Items always arrive within 48hrs. Everything is sold at great prices too. Would not hesitate to recommend them to everyone.

August 6, 2013
Unprompted review
Rated 2 out of 5 stars

very disappointing boots, and expensive to return

I was really disappointed with the quality of the boots. The fit was absolutely fine but they were badly made and very uncomfortable around the toes. There seemed to be no inner padding, just rubber inners. I've had the brand before and not experienced this problem.
It cost £11 to send them back. The company advises customers to use a 'signed for' service as otherwise there's no proof of their having received them. This is expensive, andI wouldn't use them again for this kind of purchase (if any).

August 5, 2013
Unprompted review
Gear Zone logo

Reply from Gear Zone

Dear Patricia,

Many thanks for your order, and for taking the time to review us.

We're sorry that you weren't happy with your boots, we shall inspect them once they arrive back and send them to the manufacturer for their comments regarding the quality of construction. We've sold this brand for 12 years, and to be honest, we've never heard of this problem either.

We do suggest that you return any parcel sent to us on a 'signed for' service, but it's not mandatory; you're welcome to use any service you wish. We recommend this however, because until we've received the item, it's still your property, and if it gets lost en route, then you have to claim from the Royal Mail and that's very hard if you send expensive things via first class.

Of course, if the boots are suffering from a manufacturing fault or defect, we will reimburse you for the return postage.

Anyway, I shall keep my eyes out for your return's arrival, and I hope you managed to find some suitable boots.

Kind regards,

David

Rated 5 out of 5 stars

Excellent service

Really pleased with the service provided by this company, goods received in super quick fashion with excellent tracking and delivery notification.

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

Great shop! No complaints!

I ordered the North Face Base Camp Hot Shot which turned out to be a great buy. The bag came on time and was much cheaper than buying it at the official North Face store. Bag came in perfect condition and was overall very pleased with the service.

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

Perfect

The shoes I ordered came within 48 hours as promised and were in perfect condition. Then, when they didn't fit, I received a prompt and friendly reply to my email enquiry about getting a refund. I sent the shoes back and was refunded within about three days, including the delivery charge! Just to clarify, it's not their fault that I had to send the product back. Highly recommended.

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

First class service

Quick delivery of excellent quality goods. Wanted another colour so emailed customer services who were very friendly and quick in their response.

July 26, 2013
Unprompted review

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