They won’t refund money because Amazon told me that very sorry someone forget removing account iPad then blocked my account how get can’t log in won’t they shut down already no none told say email to... See more
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See what reviewers are saying
Wanted a SIM free phone for my son.He of course wanted a Apple product, buying refurbished model made it a affordable option. Ordered through Backmarket, phone supplied by Gecko. Easy order process... See more
Wow - this refurbished phone bought through Gecko mobile is in brilliant condition and has surpassed my expectations. It works perfectly, has 100%battery health and arrived on the day as promised. Ext... See more
I had my reservations after reading some of the reviews on here.. but decided to sell my iPhone. I posted in the prepaid packaging - checked the tracker a week later and there had been an internal iss... See more
Company details
Contact info
Unit 16, City Industrial Estate, Michael Browning Way, Exeter, EX2 8DD, EX4 3SR, Exeter, United Kingdom
- 03333 447047
- support@geckomobilerecycling.co.uk
- www.geckomobilerecycling.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No problem what so ever
No problem what so ever. Fantastic quick and efficient service from start to finish!
March 5, 2023
Unprompted review
Great reconditioned mobile phone.
February 15, 2023
Unprompted review
A really good refurbished item
A really good refurbished item, with 96% battery, perfect with what I expect from an excellent condition phone.
March 4, 2023
Unprompted review
So far so good!
March 1, 2023
Unprompted review
Great phone in excellent condition
March 4, 2023
Unprompted review
Quick delivery good
March 3, 2023
Unprompted review
pretty happy with delivery and phone
Everything was great, only problem was that the sticker that was on the back of the phone was really hard to get off without leaving glue residue ( tip use rubbing alcohol)
January 7, 2023
Unprompted review
Excellent condition, fast delivery
I ordered an 'excellent' quality iPhone 11 from Backmarket which is as described and was delivered 3 days later from Gecko Mobile. Really pleased and no problems so far.
March 2, 2023
Unprompted review
Great iphone8, great condition, great value.
Great phone, great condition for Good category. Totally recommend Gecko for the planet conscious buyer.
March 2, 2023
Unprompted review
Great quality product
Great quality product for the price. Good quick dispatch and delivery. Very happy.
March 2, 2023
Unprompted review
Great seller, would buy from them again.
The device I ordered came very quickly and was in very good condition and exactly as described in the listing. It is great value and I am also pleased to have an extended warranty. Recommended seller and I would definitely buy from them again!
March 2, 2023
Unprompted review
Phone was perfect and offered less than garenteed
Took alot longer than was told it would take. Offered me £198 for Samsung s20 plus 5g and then changed once they had got it to £137. Said it was worse than described. My phone was immaculate so wrote good condition as it said slight wear and tear which mine only has slight hairline scratch if anything. I emailed asking for photos of what they considered to be £50 worth of wear and tear as mine had minor if any .my phone was truly perfect and lived in a phone case . My phone is worth a few hundred pound still and they know how much they are going to be making on it. I have all emails exchanged and pictures of phone before being sent off. This was a guaranteed price hence why I went with them. I didn't get an explanation as to what was wrong with my phone and why the price had gone down so much
November 25, 2022
Unprompted review
Reply from Gecko Mobile
Hello Kylie,
Thanks for your feedback.
I can see that your phone was assessed to be a grade C phone. Your phone does match the photos you sent in, however, due to the scratched display, we would be selling the phone at a much lower condition than originally expected and for less. For this reason your offer was reduced to account for the value of your phone.
If there is anything else we can help with please get in touch
Gecko Mobile
Great communication and phone is in…
Great communication and phone is in superb condition.
March 2, 2023
Unprompted review
Fast delivery
March 2, 2023
Unprompted review
Summary
Phone works well, battery health at 89%, minor scratches, no cracks. Overall very good.
March 1, 2023
Unprompted review
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - i sent my ipad to them on December 28th only to receive an email saying my device was never received and my offer had expired. i have proof of delivery from Royal Mail. i have provided the tracking number to Gecko to show it was delivered and they have gone silent for over 2 months now. i have sent countless emails as you cannot speak to anyone on the phone and all have gone unanswered. Gecko mobile have stolen my Ipad and refuse to talk to me about it. to call this company a criminal enterprise is probably accurate.
AVOID AT ALL COSTS.
March 1, 2023
Reply from Gecko Mobile
Good Afternoon Martin,
Thanks for your feedback.
I can see that we emailed you detailing that your phone likely ended up in our unclaimed section which occurs when a packing slip is not included in the package and we cannot find who the device belongs to. Our team sent the details for our unclaimed form on the 12/04/2023 which you have not yet completed. Kindly fill this form so we can search through this area and try to link your device to you as quickly as we can.
Kindest Regards,
Gecko Mobile.
It was easy to use
February 28, 2023
Unprompted review
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