Geeks on Wheels Reviews 

74
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Richard from Rotorua popped round and sorted the issues we were having with internet. Very relaxed and didn’t stress too much when I was running late. Very helpful and gave great advice. Finally got... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Booking an appointment was simple, I was able to speak to an expert the following day who solved both of my laptop issues and then kindly did a health check... See more

Rated 5 out of 5 stars

Brilliant, reliable, will do everything to get the job done. Had to contact Geeks on Wheels after AI instructions managed to completely lose my business account email. I could book a virtual appoint... See more

Rated 5 out of 5 stars

Luke came within hours of calling, he was polite & knowledgeable. He worked on the problems & recommended going back to my fiber connection. He helped me contact Skinny & sign up to a different plan.... See more

Company replied

Company details

  1. Computer Repair Service

Written by the company

Mobile computer repairs & IT support services NZ-wide. We travel to your home or business, expert technicians, fast friendly service. Book your Geek today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(74)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Geeks On-line Free Service

I used Geeks website Free Online Computer Help. I got a response straight away and the advice was helpful and easy to follow and it solved my issue all in probably around 10 minutes. Thanks Geeks, much appreciated.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Miles was here punctually

Top class service from moment of first call to them. Miles was here punctually. He worked very fast and efficiently. It has not been possible to get high speed internet here ever in past. At times there has been no effective wifi here at all. Three services have been paid to fix this before now, and none succeeded. Miles had this sorted very fast, with nearly 300 Mbps download speed in all rooms AND on both floors. I think he is a wizard. Also thanks to Anthony, the Geek on W manager who is so very confidence inspiring. Excellent all. John

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Luke from Geeks on wheels did well

Luke did well to sort out my laptop. Knew what he was doing, made some changes and gave it a clean bill of health. What I liked was he showed me what he was doing and gave suggestions for future use.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

After getting assistance from many many people we gave up and got Kieran from Geeks On Wheels. His confidence put us at ease and he solved the problem like it was nothing. A very friendly and knowledgeable staff member.

January 4, 2024
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi there, Roland! We are so proud to hear that Kieran was able to bring a high level of confidence and knowledge to the table and that it led to the problem being solved, where so many others couldn't! We always aim to be able to fix any problem facing us, and so knowing Kieran achieved that proves he is a great member of our team! Thank you for the 5-star review!

Rated 5 out of 5 stars

Excellent computer expert

Josh was super efficient at contacting me to book an appointment. He was able to resolve my computer issues in a timely manner. Josh was very knowledgeable and talked in easy to understand computer language.
I would recommend Josh for anyone requiring an efficient, knowledgeable, likeable computer expert.

October 30, 2023
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi there Debbie!

We are thrilled to know that Josh was able to give you such a great experience in resolving your computer issues! It's great to know he was able to communicate in easy-to-understand language that doesn't confuse you as we hate computer jargon too! We will pass this feedback onto him so he knows he has done a great job!

Thank you for the 5-star review!

Rated 5 out of 5 stars

On time and personable

On time and personable, gave me confidence in what Chance was doing, was fast and gave me good help

November 15, 2023
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi there!

Thank you for sharing your experience with Chance! We are proud to know that he was able to give such great service through his personable manner and quick work!

Thank you for the 5-star review!

Rated 5 out of 5 stars

Geeks have looked after our business I…

Geeks have looked after our business I T needs for years and the products always last. The service is friendly and fast. Thanks for keeping us going Dr Geek(Dean)

November 15, 2023
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi there!

We love hearing from our customers who have used us regularly! It's great to know that Dean has been able to give such phenomenal service and that the products supplied have been reliable! We will continue to offer great service to all our customers throughout the coming years!

Thank you for the 5-star review!

Rated 5 out of 5 stars

An excellent experience with very…

An excellent experience with very knowledgeable staff.

November 15, 2023
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi Greg!

We are so thrilled to hear that you've had an excellent experience! We always want to make sure our staff are top of the game, so we're proud to hear that you find our staff knowledgeable too!

Thank you for the review!

Rated 5 out of 5 stars

Jason The Geek

Jason was fantastic. Arrived on time, explained everything perfectly. Have used Geeks on Wheels few times now, did everything i asked & absolutely Satified. Thanks Jason.

November 14, 2023
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi Dianne!

We are so proud to know that our technician was able to give you such a great experience through being able to clearly explain things for you, and being sure to be on time! We will make sure to let him know he did a great job for you! It's also great to hear you've used us a few times and we've been able to give you a continuously level of good service and satisfaction and we will continue to offer that same level of service into the future for you any time tech troubles arise!

Thank you for the 5-star review!

Rated 5 out of 5 stars

Stunning service and Reuben was grate…

Stunning service and Reuben was grate with communication.

November 14, 2023
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi Mathew!

Thank you for sharing your experience with us and our technicians! We're proud to know Reuben was able to give good communication for you, and that you received stunning service!

Thank you again for the 5-star review!

Rated 5 out of 5 stars

Luke came within hours of calling

Luke came within hours of calling, he was polite & knowledgeable. He worked on the problems & recommended going back to my fiber connection. He helped me contact Skinny & sign up to a different plan.
Although we couldn't complete everything due to skinny needing time to swap me over, we finalized everything in due course. Highly recommend Luke

October 25, 2023
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi there! We are so thrilled to hear that Luke was able to offer you such a great experience. We always want our technicians to go through every possible option to try and result in the best outcome for you! We are proud to know he was able to do that and then helped facilitate you contacting Skinny and changing the plan. Thank you for the review!

Rated 2 out of 5 stars

Prompt service but was not skilled…

Prompt service but was not skilled enough to solve the problem. I called geeks on wheels for a problem on my printer. I told them what i had done so far but with no improvement. They were prompt and were nice to deal with. They still charged me full price though they have not done anything else that i have not done already.

September 18, 2023
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi there Norman! We usually find we can fix most printer problems but it sounds like this was one we were not able to complete due to it being a hardware issue. We have let a manager know and they will be looking into this for you and getting back to you ASAP. Thank you for the feedback.

Rated 1 out of 5 stars

Really bad experience with Geeks on Wheels (Wellington)

Really bad experience with Geeks on Wheels (Wellington) today. I got in touch with them to help improve the performance of my MacBook Air. After less than a minute into the appointment, I was told I needed to get a new laptop (after confirming my laptop was a 2015 model). This info could have been ascertained prior to the appointment. I asked for a discount, thinking this was reasonable in this situation, but Geeks on Wheels went on to charge the full fee ($156) for less than a minute of work. Poor form!

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great company

Friendly, helpful, patient and efficient! Did what they promised they could do (upgraded my increasingly sluggish iMac desktop), kept me informed and met their own time target. I am very very happy.

June 1, 2022
Unprompted review
Rated 5 out of 5 stars

PC blew up...literally

PC blew up...literally. Geeks on wheels very patiently explained what they would try to do to resurrect the old pc, not happening, so then they guided us to a good solution, installed, tested and working 110% Great staff, great communication. Suggest all boomers who are struggling a bit with the new tec and you have problems; give them a call.

January 30, 2022
Unprompted review
Rated 1 out of 5 stars

Unhelpful

My father has been a customer for many years. I asked for your help to burn a copy of my mother's funeral onto a CD for him, so he can watch it again, which you couldn't do. Poor.

January 19, 2021
Unprompted review
Geeks on Wheels logo

Reply from Geeks on Wheels

Hi Julia, sorry to hear about this, we're really keen to the bottom of this for you - could you provide us with your father's details so we can look into it further? We can't seem to find any record of this job in our system with the little info we have. It's also possible that this was for Geeks On Wheels UK, instead of Geeks On Wheels NZ? Please get in touch so we can help further

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