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Rated 5 out of 5 stars

I ordered a rechargeable battery fan and it arrived the next working day. It's exactly as described on the Geek store website and works well so I'm happy with my purchase.

Rated 1 out of 5 stars

Ordered a smart door bell which according to website had a TF slot to insert an SD card for recording. Unfortunately when it arrived it had no such slot meaning no recording option apart from a cloud... See more

Rated 1 out of 5 stars

Sent the wrong phone case and they tried to make out that it was my fault even though I had screenshot my order - the subsequent emails would then take days rather than hours. Arrogant, slow communi... See more

Rated 2 out of 5 stars

Bought a phone case a few months ago and was happy with the case and speed of delivery. However ordered a different case on the 26th Dec (got confirmation of order). Nothing to advise business closed... See more

Company details

  1. Cell Phone Accessory Store
  2. Cell Phone Store
  3. Computer Accessories Store
  4. Computer and Accessories Store
  5. Computer Store

Written by the company

Geek Store NZ : At Geek Store we are here to get you the best deals in fun Mobile Phone Cases, Phone Accessories, geeky Toys, Tablets, Laptops, Computers, Gadgets, Technology And Electronics. Overnight Delivery at Geekstore.co.nz. Geek Store NZ, We...


Contact info

2.3

Poor

TrustScore 2.5 out of 5

64 reviews

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1-star

No history of asking for reviews

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2.3

All reviews

(64)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Kitchen Scale

Received Kitchen Scales that were not working. The cable didn't work neither the batteries. Really poor quality. Asked for a refund and they sent me a replacement. Don't feel like even opening the replacement. Not happy.

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

It’s a bad place to order anything

It’s a bad place to order anything. I ordered powerbank and it came damaged package also when I opened the product , was damaged. When I took of screen protector under that screen was lots of dents wears and also scratches as well. Never trust this place again !!!! Be aware !!!

December 28, 2023
Unprompted review
Rated 3 out of 5 stars

Substandard Business Systems

Received my order in 3 days (as advertised + 1 day for rural delivery), so I'm pretty happy about that.
However on the morning just before I received it, I realised I didn't receive an order confirmation by email when I placed the order online, so I emailed them stating this and asking about the order status. I provided my name and address so they could find my order as I hadn't received an order number. Not long after sending that email, the postman came with my order, so I emailed again to let them know. Later I received a reply simply stating "sorry, we can not find your order". If I hadn't received my order, I would be pretty concerned at such an inadequate reply. While I did promptly receive my order, I wouldn't order from this company again due to the fact that I never received an order confirmation and that they couldn't find a record of an order that they actually dispatched. This doesn't bode well for an easy resolution if an issue were to arise.

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

No Delivery and Zero Comms

Ordered on the 10th October, received no confirmation of order nor dispatch. E-mailed to query after a week with no response, waited another week and queried again with no response. Ended up requesting a refund through PayPal - absolutely shocking service and wish I’d looked at reviews before purchasing.

Will never be using this company again and would advise people to stay away.

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

So sloooow

So sloooow, they have responded buuut,
16 days no tracking change according to order on website
After saying the item was not available
asked for replacement item
Does this 'store' hold any items? I would say no!
SOOO slow
Should have paid $5 more more fir similar at PBTech
I am so stupid for trying geekstore

July 21, 2023
Unprompted review
Rated 1 out of 5 stars

You get what you pay for

You get what you pay for, only bought from here as it said 1-2day lead time, 4 emails later. almost 2 weeks later and no movement on my tracking, only to check my emails to find my item had been refunded- Would definitely not shop here again.

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

Straight up theft... Sorta

Straight up theft
Ordered a car scanning tool on the 3/5/23 and as of the 5/6/23 it still hasn't even been shipped, have sent the multiple messages and no response to either of them... Thankfully it was only a small amount of money, but it doesn't matter, never shop here....
Well after months and months and I had actually forgotten about it, I got an email from geek store on the 20/8/23 saying "congratulations" your order is on its way... 3½ months to ship a product is terrible... Geekstore is ordering online out of China when you place your order and that's why it's takes so long, so don't expect your order to arrive promptly, I haven't used the scanner yet but it's taken so long to arrive I got rid of the problem other ways

June 5, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service . My product arrived broken trying to get a replacement / or refund has met with silence. Would not buy from them again

January 25, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible communication & service

Sent me the wrong item. I emailed to request a refund or replacement. They asked if I opened the product to check if it was the right one, I confirmed that it was the incorrect product, and then they never replied. Very unhappy with this company.

January 15, 2023
Unprompted review
Rated 1 out of 5 stars

Not recommended

Much like others, I experienced bad service from Geek Store. Had to chase up an order for a couple of phone cases as it was stuck on 'Processing'. Finally got an email from them a week later with just a tracking number. No "hi, sorry for the delay etc". Won't be buying from them again.

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

Stay away from this company. Do not order!!!!

I placed my order on the 26th December. Website says delivery in 3-5 days. No mention of delays for holiday period. It’s now the 10th January and nothing!! No replies to sent emails, no other contact numbers. Order still says processing!! Do not deal with this company, shop elsewhere!!!!!

December 25, 2022
Unprompted review
Rated 1 out of 5 stars

What a waste of humanity this useless…

What a waste of humanity this useless lot are!

I checked in via email as to whether the product I wanted was in stock, to which they gave a non-specific response that implied it was. I then ordered, and they immediately said it was out of stock. I asked for alternatives to suit the same phone, they said they had zero options. Absolutely nothing in stock. Why they didn't tell me this in the first place I don't know! Now its been 5 days and I am fighting to get my refund back. If not sorted soon I am off to the police. These incompetents should not be in business!

December 18, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY anything from the Geek Store…

DO NOT BUY anything from the Geek Store unless you want to be SPAMMED. They will not unsubscribe me from their SPAM Newsletters & marketing and there is no contact phone number to phone them. I have emailed them directly to ask to be taken off their email list a number of times, getting no reply and I am still getting their SPAM email to this day! I will never buy from them again or recommend them to anyone!

March 7, 2022
Unprompted review
Rated 1 out of 5 stars

Rip-off

Rip-off, what they do is sell you keys that cannot be used and steal your money for it. They are thieves, stay away

September 19, 2022
Unprompted review
Rated 1 out of 5 stars

There phone cases are very flimsy and…

There phone cases are very flimsy and the quality is cheap. Ordered a few different kinds and zips were all hard to slide and broke within a week. If you give a bad review on the site it doesn't post it. I will be seeking a refund.

August 29, 2022
Unprompted review

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