Geekvault Reviews 

108
•
TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

Item as described. No issue with goods. However, An issue arose with the delivery address (Google Pay issue not the shops). Despite 2 emails (Friday evening) to the shop within minutes o... See more

Rated 5 out of 5 stars

Really Interesting place to visit in Southend. Stumbbled upon it whilst visiting the town and honestly I was blown away by all the Geek Stuff, collectibles and all they had to offer in their store fro... See more

Rated 5 out of 5 stars

Very good store. You still get here Funkos which are already more difficult to get. My ordered Funkos were in a super condition. What is most important for collectors, they are packed super safe so th... See more

Rated 5 out of 5 stars

Visited the store with my young son and felt welcomed at all times. My son was fascinated by all of the different action figures and funkos that were on display and also made his first and most import... See more

Company details

  1. Collectibles Store
  2. also in
  3. Costume Store
  4. Game Store
  5. Gift Shop
  6. Hobby Store
  7. Toy Store

Written by the company

We are an online retailer specialising in geeky goods and pop culture madness.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(108)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with products

Really happy with products, quick delivery, great and friendly communication from sellers. Would definitely recommend. Really cool products too.

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible delivery and lazy service

I ordered a product for a friends birthday, seeing they were local I thought it would be a fairly quick delivery. However, a week later and my order still hadn't been sent off at all, I had to chase them up via email twice. At that point they told me it would be posted in the next 2 days, that turned into 4 more days and only after I sent another chaser email.

Absolutely shockingly bad service. There are far better stores and online services for these kind of products, avoid at all costs.

October 17, 2024
Geekvault logo

Reply from Geekvault

Thank you for reaching out and sharing your concerns. we're truly sorry to hear about your experience, especially since it was for a friend's birthday.

As a small family business having recently opened our first brick and mortar shop we are still adjusting to how we complete online orders as our logistics have changed.

We want to clarify that we did reply to your email and offered to arrange collection instead as you mentioned you were local to us. We waited for your response before proceeding which didn't come, which unfortunately delayed the shipment longer than we would have liked.

We appreciate your feedback and are always looking for ways to improve our service.

Rated 5 out of 5 stars

Lovely service

great service, my order was tracked, on time and came well packaged with extras which was a sweet touch as it was a gift. Will shop on here again for sure !

December 29, 2023
Rated 4 out of 5 stars

The price was really good

The price was really good, but it would of been nice to have an email saying my item had been dispatched, it was impossible to track because I didn’t get any kind of tracking number.

December 5, 2023
Rated 5 out of 5 stars

First Order from GeekVault

I ordered a Mario mushroom light from Geekvault and it was quickly delivered via RoyalMail. The price was cheaper than competitors and they have a lot of stock to choose from. They also included 10% of my next purchase and some Pokémon freebies. I am really satisfied with the quality and speed of this order and already looking on their website for something new to buy! Thank you GeekVault

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with purchases and service

Very happy with purchases and service. Would definitely order from again. Only slight criticism is website doesn't send automatic email updates on your orders progress. But when I emailed directly I was updated within 48 hrs and told my order was on it way.

July 30, 2023
Rated 5 out of 5 stars

Geek vault is trustworthy

I buy funkos for my daughters collections, I'm a stickler for the box and delivery always worries me because it all depends on how well its packed.
I've never bought from geek vault as I didn't see many reviews online for them and wasnt sure because of this but when 2 of the pops I needed popped up together on the website, I had to take the chance.
I didn't receive any update of delivery but delivery was fast, 4-5 working days.
It was royal mail delivering so I panicked a little but was pleasantly surprised, the pops were in a sturdy box, well sealed, surrounded by cardboard packing shreds and wrapped in a healthy amount of taped bubble wrap each, plus they were in pop protectors, never mind royal mail this package could have survived an assasin.
This is exactly how I want to receive my collectibles, 5 start for this alone.

I had a lovely surprise too, a coupon for 10% off, a business card, multiple activity books for the many packs of pokemon card I received as a free gift, which my daughter loved as she has been looking into starting to collect these too.
Thank you very much, very pleasant experience, I will be ordering again and I have already highly recommended to others.
Still looking for a few pops for a couple of the collections so I will be keeping my eye on your site.

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

no answer

I've written 6 emails and I still haven't gotten a reply. This is not good

February 1, 2023

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