GEMPORIA Reviews 

19,952
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,878 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of high-quality products, including various gemstones and jewellery, often at affordable prices, making luxury accessible. The delivery service is frequently highlighted as quick, efficient, and well-packaged, with items arriving safely and on time. Reviewers also appreciate the friendly, informative, and helpful staff, who provide excellent service and product insights. However, some customers were not happy with product quality, noting items occasionally did not meet expectations, with issues like disappointing stone colors or poor gemstone cutting. A few also felt pricing could be misleading, citing concerns about exchange rates or inaccurate promotions, and some mentioned difficulties with refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality, variety, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the superb... See more

Price

Customers consistently express satisfaction with the pricing, often finding items at great and affordable... See more

Delivery service

People report positive experiences with delivery service, consistently praising the quick and prompt delivery... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied

Rated 5 out of 5 stars

Gemporia is generally great with customer service. Items packaged well and sent out promptly. This time, because my order value was higher than usual, they also called to check that it was gen... See more

Company replied

Rated 5 out of 5 stars

I have bought from Gemporia a few times now and each time I have been delighted. Packaging is outstanding, the freebies are such a lovely touch but the jewellery inside, well I’m lost for words. Fan... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(19,952)

1,787 reviews in the last 12 months

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Rated 5 out of 5 stars

All good.....

July 7, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Mary,

Thank you for your review.

We're delighted to hear that everything was good and that you were happy with your experience.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

So easy to place an order .the quality…

So easy to place an order .the quality is of the item purchased are always stunning. Delivery updates always helpful

July 1, 2026
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Reply from GEMPORIA

Hi Ursula,

Thank you for your review.

We're so pleased to hear that you found it easy to place your order and that you're consistently impressed with the quality of your purchases. It's also great to know that you find our delivery updates helpful throughout the process.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 2 out of 5 stars

Purchased 3 tubes of VISAGE Sunprotect…

Purchased 3 tubes of VISAGE Sunprotect SPF50 Moisturiser 40ml. The Cream made my Face itchy. Sent 2 tubes back for Refund. Not happy that I wasted money buying this product. This was my 1st purchase and will be the Last

June 30, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We're very sorry to hear that the VISAGE Sunprotect SPF50 Moisturiser wasn't suitable for your skin and caused irritation. We completely understand how disappointing this must have been, especially as it was your first purchase with us.

We're pleased that you were able to return the unopened tubes for a refund, but we're sorry that your experience has left you feeling disappointed. Your feedback is very important to us, and we'll ensure it is shared with our team for review.

We sincerely apologise for the inconvenience caused. If there's anything further we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 2 out of 5 stars

Poor quality cutting

I have been a loyal gemporia customer since 2019 and have had many very good experiences purchasing both jewellery and loose gemstones. However, recently the quality of the gemstone cutting provided by gemporia has dropped to unacceptable levels. As a cutter of fine gemstones myself I am in a unique position to judge the quality of the gem cutting their cutting house in India provides. I recently purchased a yellow sapphire which was a single unique piece so the stine I received was the one shown on the live show. The presenter failed to mention that the cut was off centre by at least 20%, making the stone worthless. This has lost gemporia my trust and my future custom. Very disappointing.

June 24, 2026
Unprompted review
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Reply from GEMPORIA

Dear Customer,

Thank you for taking the time to share your feedback.

We're sorry to hear that you were disappointed with the quality of the gemstone you received. We truly value your loyalty as a Gemporia customer since 2019 and appreciate you sharing your concerns regarding the cutting and presentation of this piece.

We would like the opportunity to look into this further and assist you. Please contact us on 0800 330 8000 so we can review your order and discuss this with you.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Amazing products at affordable prices

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outstanding, a particular shout out to Jason (I'm sure that's his name!)who sorted an issue with my order promptly and efficiently. Very happy with all aspects of service and quality of gems. Thank you x

June 29, 2026
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Reply from GEMPORIA

Hi Sarah,

Thank you for your review.

We're delighted to hear how pleased you are with your SGL-certified Argyle champagne diamond ring and that you found our jewellery to be both beautiful and affordable. It's wonderful to know that our advisor resolved the issue with your order promptly and efficiently.

We truly appreciate your support and are so pleased that you've been happy with both the quality of our gemstones and the service you've received. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I should like to congratulate Gemporia…

I should like to congratulate Gemporia on their
exemplary staff. They are always very pleasant
and helpful, especially the young lady who helped
me yesterday to set up my new debit card. Thank you

Brenda Bonser

June 30, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Brenda,

Thank you for your review.

We're delighted to hear about the excellent service you've received from our team. It's wonderful to know that the advisor who assisted you with setting up your new debit card was so pleasant and helpful. We'll be sure to pass your kind comments on.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great service

Great service. Well packaged items and arrives on time.

July 6, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We're delighted to hear that your items arrived on time and were well packaged. It's wonderful to know that you were happy with the service you received.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I have been shopping with Gemporia…

I have been shopping with Gemporia since 2010.
I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond rings,Argyle diamonds,Canadian-South African etc and now have an extensive collection.I have also bought different Spinels .various emeralds and many other gems. My latest purcahase is a solitare Csarite.I love them all-thanks for making this possible

Eleanor

June 29, 2026
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Reply from GEMPORIA

Hi Eleanor,

Thank you for your review.

We’re so pleased to hear about your wonderful journey with us since 2010 and that you’ve been able to build such a fantastic collection of jewellery, gemstones, and other products. It’s lovely to know that our split pay option has helped you enjoy pieces you may not otherwise have been able to purchase, including your beautiful diamond rings and gemstone collections.

We truly appreciate your loyalty and support over the years, and we’re delighted that your latest Csarite solitaire has been another piece to treasure. We hope you continue to enjoy your collection for many more years to come.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Very fast service

Very fast service

June 30, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We’re delighted to hear that you were pleased with our fast service. We always aim to provide an efficient and reliable experience for our customers, and we appreciate you taking the time to share your feedback.

We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Bery good quality.Delivered quickly and very well…

Delivered quickly and very well packaged. The item is very good quantity. Communication from the sales team arrived after the product was delivered. This has happened several times lately.

July 6, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Marilyn,

Thank you for your review.

We're pleased to hear that your order arrived quickly, was well packaged, and that you're happy with the quality of your purchase.

We're sorry to hear that the communication from our sales team arrived after your delivery, and we appreciate you bringing this to our attention. We'll be sure to share your feedback with the relevant team, as we understand how important timely updates are.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Ordered online

Ordered online which is quick and very easy takes about a minute. The site is easy to navigate

June 30, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Rosemary,

Thank you for your review.

We're so pleased to hear that you found ordering online quick and easy and that you found our website simple to navigate. We always aim to make shopping with us as straightforward as possible.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great jewellery

Great jewellery design

June 29, 2026
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Reply from GEMPORIA

Hi Claire,

Thank you for your review.

We're delighted to hear that you love our jewellery designs. It's wonderful to know our pieces have made such a positive impression.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

A professional and reliable company to…

A professional and reliable company to deal with and my goto door jewellery. They offer jewellery of exceptional quality at amazing value. What's not to love.

July 6, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Steven,

Thank you for your review.

We're delighted to hear that you consider us your go-to destination for jewellery. It's wonderful to know that you've been pleased with the quality of our pieces and the value we offer.

We truly appreciate your continued support and kind words. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful gems

June 9, 2026
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Reply from GEMPORIA

Hi Kamaljeet,

Thank you for your review.

We’re delighted to hear that you’re pleased with your beautiful gemstones. We hope you continue to enjoy wearing them for years to come.

We truly appreciate your support, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

i am always impressed with the customer…

i am always impressed with the customer service i recieve when ordering over the phone . my goods are beautiful and as i mostly order gem stone jewelry i now have a collection i could only have through gemporia . their business model means that i can actually have diamond pieces i couldn never afford elsewhere . thank you all x

July 3, 2026
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Reply from GEMPORIA

Hi Suzanne,

Thank you for your review.

We’re delighted to hear how impressed you are with the customer service you receive when ordering over the phone. It’s wonderful to know that you’ve built such a beautiful jewellery collection with us and that our business model has enabled you to own diamond pieces that might otherwise have been out of reach.

Your kind words and continued support mean a great deal to us, and we’ll be sure to share your lovely comments with the team.

We hope you continue to enjoy your jewellery, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great service

Always great service helpful staff. Items are well priced.

June 26, 2026
GEMPORIA logo

Reply from GEMPORIA

Hello Joyce,

Thank you for your feedback.

We're so pleased to hear that you consistently receive great service from our helpful staff and find our items well-priced.

Kindest Regards,
Gemporia

Rated 5 out of 5 stars

Fabulous jewellery

Fabulous jewellery, prices and service

June 26, 2026
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Reply from GEMPORIA

Hi Janet,

Thank you for your review.

We’re so pleased to hear that you’re happy with our jewellery, prices, and service. Your kind words mean a lot, and we hope you continue to enjoy shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Simply the best!

Lovely jewellery, household, health and even makeup products at affordable prices without compromise on quality. Proactive, helpful and professional with a human at the end of the phone when needed.

June 27, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Maria,

Thank you for your review.

We’re so pleased to hear that you’re happy with the quality and value of our jewellery and wider product range. It’s also wonderful to know that you’ve had such a positive experience with our customer service team and appreciate the support they provide.

We truly appreciate your kind words and support. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Easy to order and product is better in…

Easy to order and product is better in the flesh. Delivery was quick.

June 26, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Gavin,

Thank you for your review.

We’re so pleased to hear that you found the ordering process easy and that your purchase looked even better in person. It’s also great to know that your order arrived quickly.

We appreciate your support and hope you continue to enjoy your purchase. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I love purchasing from this unique…

I love purchasing from this unique company. From ordering to delivery, communication is excellent. Safe delivery. 30 day money back guarantee 💯 6 months warranty on purchases. Customer support. Presenters friendly, informative and entertaining. Wise range of products, not just genuine gemstone jewellery, always precious metals too. They are ahead of the game with their designs, products and trends. I can't praise this company enough 🙌👌👏👍❤️😘🥰

May 17, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Stephanie,

Thank you for your review.

We’re so pleased to hear that you continue to enjoy shopping with us and that you've had such a positive experience from ordering through to delivery. It’s wonderful to know that you value our customer service, presenters, product range, and unique jewellery designs.

We truly appreciate your kind words and continued support, and we’ll be sure to pass your lovely comments on to the team.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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