GenealogyBank Reviews 

I am very satisfied with my recent interaction with Genealogy.com. It was a dispute over being billed $200 for a two year subscription...that I never remembered signing up for. Their records showed it was for something (they showed) that'd I'd clicked for (but, after 2 years, I had no recollection of doing) (and besides, I'd never willingly sign up for a two-year subscription for anything!); Anyway, the kind folks at Genealogybank.com refunded my money, no hard feelings, and everything is fine.
I might do business with Genealogybank.com in the future, but not in 2 year blocks.

Marilyn was great, very responsive, and resolved my issue efficiently, quickly, and to my satisfaction.

After I placed my order, I expected to receive a receipt for the order sent to my email. After several days, I called GenealogyBank and talked with Renee. She provided a copy of the receipt for my purchase and informed me that I should receive my order within two weeks of ordering it. Much to my surprise, the order arrived sooner than I expected. I was very impressed. I very much appreciated Renee's assistance and I was pleased with the quick delivery of my purchase from GenealogyBank.

I actively research old news.com (owned by MyHeritage) as well as Newspapers.com (Ancestry) and Genealogy Bank definitely offers articles I cannot find on either one of those.

It is the easiest newspaper site to search.

This is a great website! If your ancestors were ever featured in a newspaper anywhere, or you need to find a special obituary, this is the company to go to. They have super customer service as well. Highly recommend!

They responded quickly and helped me solve my problem.

It clarified the questions I had about this site and what it orders. I didn't need it yet in my quest for specific DNA origins.

Answer to my email was prompt, efficient, and personable. Thank you!

I changed my email, no problem on your end! Your response was quick and instructive. The problem I had logging in was on me, but I finally got it! Thank you for your help. Love this website!

They got back to me within 5 minutes of my email and corrected my problem

Great customer service. Not very many newspapers in my area of interest. Need to dig deeper to see what I can find.

Prompt service!

I hate I paid my money for Genealogybank because I couldn’t get no information on my mother and father. I used all the information I had and it was like they don’t exist.

She was very kind and helpful

Responded immediately to my issue and took care of it in minutes! Very professional and trustworthy.

I learned some important information about my family and the customer service was very responsive.

I was charged for a subscription that I believed I had set to NOT automatically renew last year. But I could not find documentation, so it's possible this was my mistake. So I called customer support not expecting to get satisfaction. But I was wrong to have been so pessimistic. They were great. They offered to refund the new charge. I am very happy with the way this turned out. "Mindy," the person at the support desk who helped me, was friendly and professional.