GenealogyBank Reviews 

Best customer service I have dealt with in a long time. Problem was handled with professionalism and speed. The CS rep is knowledgeable and courteous.

I found many new people in the obituaries which are available as part of the GenealogyBank service,
It is 24/7 available, which allows for smooth researches in the database.

We understand and are happy to terminate your subscription

Good source for newspaper articles that are not available at other genealogy sites.

Professional.

Efficient and very fast

I had a quick "yes" response to a donation request for our upcoming genealogy seminar. We appreciate your generosity in helping us continue to help genealogy members to explore all the resources available. Your donation is a vital resource for our seminar's success.

Karen was amazing-I had rec'd an ER (Hospital) visit bill and was in a panic. It was after hours so i left a message and sent an email. She was trying to contact me when business opened back up and could not have been nicer to me. She went out of her way (in today's world) to help me with my account.
I WILL be back in membership as soon as I can pay off this bill. This is a great company and I loved how its so easy to find things you're looking for! Thanks Karen.

Responded very quickly, I'm very satisfied with my communication, will definitely use again. Highly recommend.

I'm giving a rating on GenealogyBank in general.
You brag that you have all these obits and so far I haven't found but a few for MY family! I have found them on Newspapers.com though. So I'm not giving you good ratings for that reason alone. Also, I find your page difficult to navigate.

As genealogist of some 50 years I have been able to knock down some brick walls with the old newspaper articles as well as making some headway in my reseach.

I place an order for a book and then went days with feedback on its status. It turned out the vendor was closed for two weeks.

I've not found anything yet on the one person I'm looking for so I'm just a little frustrated. I'll try some of my other ancestors and see what I find on them. I'm not giving up yet on GenealogyBank as a resource. It's search engine looks to cover a lot of areas for genealogy researchers.

Quick service, friendly and resolved issue with renewing subscription.

I just don’t use this

I have hardly gotten any information about my ancesters It is very hard to maneuver the pages and it seems that whatever info I put in nothing comes up. Am getting very frustrated!!!

efficient outcome
representative polite & professional

Her willingness to take the time to search some things for me and show interest. Her information and input was very helpful and welcome. Good experience.

Need to take more time to understand issues when they come up. As a long-time genealogist 30plus years I'm well aware of issues and what works for the best results, being able to go page by page, having the right page pull up for the person you're researching, and in the order as originally taken at the time of the census, as well as spelling variations and understanding of the abbreviations used at the time such as Wm for William or Danl for Daniel ect, and sometimes just being able to read the old style cursive. Biggest disappointment is making a correction and two years later seeing that has never been done and still that family member is lost in the census.

I'm a 71 year old Vet, and I had tried to get the product on my own. Your representative Renee was amazing. She walked me through getting the best deal. And explained helps and hints to make my use of the product a much more pain free research tool. I'm excited and looking forward using in my family quest. THANK YOU!