When I finally got to see the GP it was excellent. The system was a bit clunky and had to repeat things three times. The video call wouldn’t work or my computer but did on my phone. The timing of rece... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place! One standout exception to the rule is Chelsea-Anne Walker, a wonderful... See more
Company replied
Generally I am really satisfied . My questions are always answered and the team are knowledgable and very professional. I just wish it was a little quicker to get an authorisation . Sometimes it c... See more
Company replied
This is my first time experiencing claiming through my private healthcare. Carole has been really helpful by responding to my questions in a timely manner via email, when speaking to her over phone s... See more
Company replied
Company details
Written by the company
Private Health Insurance Solutions.
Contact info
General & Medical House, Napier Place, PE2 6XN, Peterborough, United Kingdom
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4.2
Great
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from General & Medical
Hi John,
Thank you for sharing your feedback with us!
We're pleased to hear that your renewal query was handled quickly and efficiently. Providing prompt and effective support is something we always strive for, so it's great to know we met your expectations.
If you have any questions or need any support, please do not hesitate to get in touch - we are always happy to help
Kind Regards
Reply from General & Medical
Hi,
Thank you for taking the time to share your experience with us! We are delighted to hear that you find the team to be knowledgeable and good.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help!
Kind Regards
Be been with them a couple of years and…
Be been with them a couple of years and have found a responsive, helpful and straightforward staff and ethos.
So far so good..
March 12, 2026
Reply from General & Medical
Hi Lee,
Thank you for taking the time to share your experience with us!
We are pleased to hear that over the last couple of years you have found us to be helpful, straightforward and responsive.
If you have any questions or need any support please do not hesitate to get in touch - we're always happy to help!
Kind Regards
First class service from Jose at G&M
My first experience with Medical & General to making a claim so trying to negotiate what you have to do to make a claim and make sure you’re not exceeding their guidelines is a little stressful especially when you’re not well. After sending an email to G&M with questions Jose from customer service answered my email question quickly and even said I could contact him if I had any more questions he was happy to help me which settled my mind and also enabled me to contact my consultant’s secretary to make my appointment with the knowledge all was covered .. thank you Jose! So far so good with my new healthcare provider.. let’s see how it goes !
March 9, 2026
Unprompted review
Reply from General & Medical
Hi J Redmond,
Thank you for taking the time share your experience with us! We are so pleased to hear that when making your first claim Jose was able to respond to your questions quickly and provide the reassurance you needed. We'll be sure to pass on your kind words to him.
If you have any questions or need any further support, please do not hesitate to get in touch - Jose and the rest of the team are always happy to help.
Kind Regards
100% surport when needed
i needed advice reassurance help G M stood shoulder to shoulder with me . Chelsea is a credit to G M
March 6, 2026
Unprompted review
Reply from General & Medical
Hi Mark,
Thank you for taking the time to share your feedback with us! We are delighted to hear about the wonderful service you received from Chelsea. It's great to know that when you needed us we were able to reassure and help you.
If you have any questions or need further support, please don't hesitate to get in touch - Chelsea and the rest of the team are always here to help.
Kind Regards
Very helpful and quick to assist with…
Very helpful and quick to assist with our issue.
Carole was very efficient with an instant resolution to our requirements.
March 6, 2026
Unprompted review
Reply from General & Medical
Hi Steph,
Thank you for taking the time to share your experience with us!
We are delighted to hear that Carole was able to resolve your issue efficiently and instantly. We'll be sure to share your kind words with her.
If you have any questions or require any support, please do not hesitate to get in touch - Carole and the rest of the team are always here to help.
Kind Regards
Fantastic trustworthy company,
Fantastic trustworthy Company. I have been with them for at least 30 plus years.
Always there when you need them and a lovely family ownership!
No problems when you need them.
Mrs Alice Coaley
March 4, 2026
Reply from General & Medical
Hi Mrs Alice Coaly,
Thank you for taking the time to share your kind feedback with us!
We truly appreciate your trust in us over the past 30+ years, and it's great to know that when you've needed us we've been able to support you.
If you have any questions or require any support, please do not hesitate to get in touch - we're always happy to help
Kind Regards
Good service
Chelsea was very helpful.
But I wish this company would notify me when a claim response is in my correspondence on the portal.
March 6, 2026
Unprompted review
Reply from General & Medical
Hi Jerome,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found Chelsea to be helpful and we will be sure to share your kind words with her.
Your feedback about claim notifications has been noted and will be shared with the rest of the team.
If you have any questions or require any support, please do not hesitate to get in touch - we're always here to help
Kind Regards
When your wife faces an eyesight issue…
When your wife faces an eyesight issue out of the blue and she fears a loss of vision even with health cover the experience is traumatic in the extreme.
Immediately we contacted our health insurance company we were full of fear and worry of not knowing what the diagnosis could be.
We spoke to their representative Chelsea Walker and irrespective of our worry she listened to our difficult circumstances showed us from the outset an empathy for our predicament then she listened to our fears and then exuded both a calm and understanding manner throughout coupled with an exemplary and fully professional approach before She then began liaising with her underwriters to ensure we had the requisite cover to then grant authority to ensure we were able to see our consultant within hours.
Then she wished us well both before the first and all subsequent appointments to date and had the courtesy to contact us after every attendance to see if there was anything else we needed and reassured us that all we had to do was ask.
More recently we also spoke to her colleague Ethan Hogan who displayed the same consideration to our circumstances and listened to what we said and he again displayed the same professional approach and kindness to make us feel at ease
Truly we could not ask for anything more just to say thank you to all concerned for helping us whilst treatment for my wife remains ongoing.
We have no hesitation in recommending these insurers to anyone.and we do not believe you will find any better insurers anywhere else.
March 5, 2026
Reply from General & Medical
Hi Alan,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that Chelsea and Ethan provided you with the support and assistance you needed during such a worrying time.
It's wonderful to hear how much of a difference Chelsea made. Providing empathy, reassurance and clear guidance is incredibly important to us, and we are pleased that she was able to listen and act quickly.
We're also very glad that Ethan was able to offer the same level of care and professionalism when you spoke to him.
We wish your wife all the best with her ongoing treatment.
Kind Regards
Stes clients from brokers with no…
Steals clients from brokers with no warning. Shoul be illegal. Scammers.
March 2, 2026
Unprompted review
Reply from General & Medical
Hi Aaron,
Thank you for taking the time to share your feedback with us.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Once I achieved contact with the…
Once I achieved contact with the renewals team, the service was very good but it took 4 phone calls and 2 emails before the issue of renewal was resolved.
February 25, 2026
Reply from General & Medical
Hi Leslie,
Thank you for taking the time to share your feedback with us!
We're really pleased to hear that once you connected to out Renewals Team you found the service very good and that your renewal was successfully resolved.
If you have any questions or require any support, please don't hesitate to get in touch.
Kind Regards
delay in claim still waiting for it to be oked
first you have to submit a claim via the website
you then wait , make calls told it takes 5 working days to process the claim after 10 working days and further calls now being told their underwriters are very busy.I AM NOT INTERESTED IN YOUR ISSUES , just proves its a insurance business and not a company who deal with health care.
please do not reply with our standard contact the 0800 number total waste of my time
February 2, 2026
Unprompted review
Reply from General & Medical
Hi A Co,
Thank you for taking the time to share more feedback with us.
Our claims process is designed to ensure all medical claims are assessed accurately and fairly, which does require submission via our website and review by the underwriter. However, we respectfully disagree that this reflects a lack of focus on healthcare.
Kind Regards
Really great support in understanding…
Really great support in understanding the different levels of medical cover..
February 5, 2026
Unprompted review
Reply from General & Medical
Hi Andrew,
Thank you for taking the time to share your experience with us. We're pleased to hear that our support helped clarify the different levels of cover.
If you have any questions or need further support, please don't hesitate to get in touch - we're always happy to help!
Kind Regards
Delaying tactics to avoid processing claims
Called G&M to make a claim, the person on the phone was no help whatsoever and I still needed to do everything online. You submit documents like the referral letter, but cannot verify anywhere if they went through, nor an acknowledgement email is sent either. Their website is stuck in the 80s, you go in circles trying to get basic stuff done.
It took several days to get back to me on my claim, when any other insurer would process it over the phone and give you an answer. And now G&M are using more delaying tactics to avoid processing my claim, asking me to fill out paper forms to get medical history released before allowing my son to see a paediatrician, as per the referral. In the meantime, he carries on with the persistent symptoms and no care. I couldn't recommend G&M any less. This is in fact the worst health insurance I ever had to deal with.
February 6, 2026
Unprompted review
Reply from General & Medical
Hi Carolina,
Thank you for taking the time to share your feedback with, and we are sorry to hear that your experience with us hasn't been a positive one.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Everything about this company is slow,
Everything about this company is slow,
To getting approvals for claims, to the their terrible customer service. Damian takes forever to reply to calls and emails, it's a one of the worst insurance companies to deal with.
The only thing they are quick on, is increasing the premium each year, by a riduclous amount too.
February 1, 2026
Unprompted review
Reply from General & Medical
Hi Jagr,
Thank you for taking the time to share your feedback with, and we are sorry to hear that your experience with us hasn't been a positive one.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Great Health insurance
Generally I am really satisfied . My questions are always answered and the team are knowledgable and very professional. I just wish it was a little quicker to get an authorisation . Sometimes it can be incredibly quick and other times it’s takes too long especially if you really need to see a consultant or have some physio or osteo. The private GP access is fantastic. Almost instant.
The website is easy to use, emails are dealt with quickly and there is always a copy of the letter posted as well as accessing it online. In fact the posted letter may not even be necessary because you can print it off or download it yourself without extra paper waste
January 15, 2026
Unprompted review
Reply from General & Medical
Hi Tracie,
Thank you for taking the time to share your experience with us!
We are pleased to hear that you are satisfied with the service and that our team has been knowledgeable, professional and responsive in answering your questions. It is also encouraging to know that you value the private GP access, the ease of using the website, and the efficiency of the email and correspondence processes.
We appreciate your honest comments regarding authorisation times, your feedback has been noted and will be shared with the team.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help.
Kind Regards
Sanum in Customer Relations
Sanum in Customer Relations processed 2 claims recently over Christmas despite dealing with underwriters and therefore G&M gave me a speedy and effective service at a worrying time.
January 6, 2026
Unprompted review
Reply from General & Medical
Hi Mike,
Thank you for taking the time to share your experience with us! We are delighted to hear that Sanum was able to process your claims efficiently, particularly during the Christmas period. We understand how important timely support is at such a worrying time, and we are pleased to hear that Sanum was able to provide you with speedy and effective service.
If you have any questions or need any support, please don't hesitate to get in touch - Sanum and the rest of the team are always happy to help.
Kind Regards
Very pleasant and easy to understand .
Very pleasant and easy to understand .
January 13, 2026
Unprompted review
Reply from General & Medical
Hi Norma,
Thank you for taking the time to share your feedback with us! We are so pleased to hear that you found the service pleasant and easy to understand.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help.
Kind Regards
Joanne's Assistance
Appreciated the help and assistance from Joanne. Very clear, patient and above all, kind and helpful. Their customer help do the job. Thanks!
January 12, 2026
Unprompted review
Reply from General & Medical
Hi L McIntosh,
Thank you for taking the time to share your feedback with us! We are pleased to hear that Joanne was able to assist you so effectively and that her clear, patient and supportive approach made a positive impression.
Your comments have been shared with Joanne and they are very much appreciated.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help.
Kind Regards
Friendly and helpful staff
Friendly and helpful staff, clearly UK based. Not the corporate feel that you can get with lots of companies. Happy to talk through alternative options.
January 12, 2026
Unprompted review
Reply from General & Medical
Hi Jackie,
Thank you for taking the time to share your feedback with us! We are delighted to hear that you found our staff to be friendly and helpful. We believe in offering a personal, UK-based service and taking the time to explore the right options for each customer, so it's great to know this came across.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help.
Kind Regards
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