When I finally got to see the GP it was excellent. The system was a bit clunky and had to repeat things three times. The video call wouldn’t work or my computer but did on my phone. The timing of rece... See more
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Review summary
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Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place! One standout exception to the rule is Chelsea-Anne Walker, a wonderful... See more
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Generally I am really satisfied . My questions are always answered and the team are knowledgable and very professional. I just wish it was a little quicker to get an authorisation . Sometimes it c... See more
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This is my first time experiencing claiming through my private healthcare. Carole has been really helpful by responding to my questions in a timely manner via email, when speaking to her over phone s... See more
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Company details
Written by the company
Private Health Insurance Solutions.
Contact info
General & Medical House, Napier Place, PE2 6XN, Peterborough, United Kingdom
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4.2
Great
394 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Still awaiting reimbursement after 2…
Still awaiting reimbursement after 2 months!
July 16, 2025
Unprompted review
Reply from General & Medical
Hi Customer Ray,
Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us hasn't been a positive one. We would love the opportunity to put things right, if you would like to discuss this further, please don't hesitate to contact us on 0800 970 9442 or via email at info@generalandmedical.com.
Kind Regards
Great to being provided with an update…
Great to being provided with an update however not given a 5 star as today I received an email chasing me to provide the information Carole has requested and my GP has confirmed was sent
September 5, 2025
Unprompted review
Reply from General & Medical
Hi Ann,
Thank you for taking the time to share your feedback with us!
We are pleased to hear that you valued the update, and we regret any inconvenience caused by the follow-up request for information that had already been provided.
Please be assured that we will review this matter to minimise the likelihood of similar occurrences in the future.
If you need any further support or assistance, please don't hesitate to get in touch - we're always happy to help.
I will never ever go with them again
I will never ever go with them again. One missed payment that they tried to take out which was OVER my actual monthly payment, second them they tried to take out double my monthly payment, then they've taken 3 times my monthly payment, I was never told that if I missed a payment they would take double next time and a £20 late fee charge which has now left me with £16 for 2 weeks. I am livid that it was never disclosed to me that late fees and extra months would be taken out, they have no care for people with learning difficulties, I even explained that reading the policy would be very difficult for me, I'll never use them again. Absolutely devastated they have done this, especially as a disabled single mother of 4 children who originally joined G&M because of my disabilities. Highly not recommended.
September 1, 2025
Unprompted review
Reply from General & Medical
Hi Tamika,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and the distress this has caused. We take feedback like this very seriously, especially when it relates to payment communication and the impact it may have on our customers.
We'd welcome the opportunity to put things right and address the concerns you've raised. We do send communications out to our customers to keep them informed, but we'd be happy to review this with you to ensure everything was as clear and accessible as possible. If you would like to discuss this further, please don't hesitate to contact us on 0800 970 9442 or via email at info@generalandmedical.com
Kind Regards
Yet another woeful experience with…
Yet another woeful experience with General and Medical. The old adage of you pay your money and take your choice clearly applies here.
I have had PMI for more than 30 years and made the mistake of swapping to GandM on advice of a broker who said, although cheaper than some providers, they offer a reasonable service: they don’t.
Claim process is archaic and appears designed to make claiming so slow and difficult some people will give up.
All other PMIs I have used have medically trained staff on their claims lines who are able to give rapid decisions on claims; G&M has claims advisors who pass on claims (once extensive tick box forms and referrals have been processed) to their underwriters for a slow decision. I know all insurers go out of their way not to pay claims; G&M have turned this into a slow, low tech art form.
Suffice to say if you want something slick, efficient and professional go to Bupa et al. If you are happy with a pseudo NHS experience G&M is ideal.
August 4, 2025
Unprompted review
Reply from General & Medical
Hi Trevor,
Thank you for leaving us a review and taking the time to share to share your feedback with us.
We understand how important a clear, efficient and responsive claims process is - especially when your health is involved.
We would love the opportunity to put things right and address the concerns raised in this review. If you would like to discuss this matter further, please don't hesitate to contact us by phone on 0800 970 9442 or via email at info@generalandmedical.com
Kind Regards
Ethan was friendly and knowledgeable…
Ethan was friendly and knowledgeable and, from the outset, he made what could have been a difficult subject (my not wanting to renew) very easy to discuss. He made me almost feel like signng up again!
July 30, 2025
Unprompted review
Reply from General & Medical
Hi Stephen,
Thank you so much for your kind words! We are delighted to hear that Ethan made a potentially difficult conversation feel comfortable and respectful. It's wonderful to know his friendly and knowledgeable approach helped make the experience a positive one!
We'll be sure to pass along your feedback to him - he will be delighted to hear your kind words!
If there's anything else we can do to help, Ethan and the rest of the team are here to help, so please don't hesitate to get in touch.
Kind Regards
Prompt response
Prompt response, issue resolved first time round. Really pleased with service.
July 15, 2025
Unprompted review
Reply from General & Medical
Hi Tasalla,
Thank you for taking the time to share your experience with us! We're thrilled to hear that your issue could be resolved promptly, and that you were really pleased with the level of service you received.
If you require any further assistance, please don't hesitate to get in touch - we are always happy to help.
Kind Regards
Poor Response, not what we're paying for, a third rate service
Here I am on day 8 after submitting my request to see a specialist via the claims portal and it still hasnt had a decision.
G&M advise it might take 5 working days to have your claim processed... NOTHING takes 5 working days in the digital age.
That harks back to postal mail .
Imagine , if you were diagnosed with something really worrying, but believed your premium private health insurance would get you a scan or to see a Consultant within a week.
Well it might do , but it won't be with General & Medical .
Buck up your ideas General & Medical. If only you were as efficient in actually delivering your service as you are taking the money for it .
(Late edit) after posting this review they responded at 17.15....funny that .
July 7, 2025
Unprompted review
Reply from General & Medical
Hi Phil,
Thank you for your feedback. We appreciate you taking the time to share your experience.
We understand your frustration regarding the time taken to process your claim. While we always aim to assess claims as promptly and efficiently as possible, we recognise how important timely communication is - especially when it concerns your health.
We'd welcome the opportunity to discuss this with you directly and address any remaining concerns. If you'd like to speak with us further, please don't hesitate to get in touch on 0800 970 9442 or email info@generalandmedical.com
Kind Regards
Good service from General & Medical
My call was answered promptly
Sanum, who answered the phone, was very helpful. She quickly understood the query and was able to provide answers and direct me onward to further useful sources of information.
Overall, an unrushed, efficient service from a kind and pleasant person.
June 30, 2025
Unprompted review
Reply from General & Medical
Hi Ken,
Thank you for taking the time to share your feedback with us! We're delighted to hear that Sanum was able to assist you promptly and efficiently. We'll be sure to pass along your kind words with Sanum - she'll be thrilled to hear that she could make your experience such a positive one.
If you need any further assistance in the future, please don't hesitate to get in touch - Sanum and the rest of the team are always happy to help.
Kind regards
Excellent Solution Offered
Excellent service from Matt after an initially very slow response from the company to my original email. Matt took care to ensure he understood my needs and responded promptly to further emails. The solution offered was outstanding and very much appreciated.
June 20, 2025
Unprompted review
Reply from General & Medical
Hi Ian,
Thank you for taking the time to share your feedback with us! We're really pleased that you had a positive experience with Matt and he was able to provide you with great customer service.
It's great to know that he took the time to understand your needs and deliver a solution that worked well for you.
We appreciate your patience and your kind words about Matt - we'll be sure to share your feedback with him!
Kind Regards
Excellent telephone assistance!
Ethan guided me through all the options and was extremely courteous and helpful!
June 13, 2025
Unprompted review
Reply from General & Medical
Hi Alisa,
Thank you for your kind words about Ethan! We're delighted to hear that he provided such helpful and courteous service - we'll be sure to pass along your feedback.
If you need any assistance in the future, please don't hesitate to get in touch with us, Ethan and the rest of the team are always happy to help.
Kind regards
I have had quite bad and difficult…
I have had quite bad and difficult experiences with General and Medical previously. Today I have dealt with Ellie Grigas who has been very helpful and has followed up on the enquiry herself which I really appreciate. Hopefully this will now lead to the invoice being paid.
best Miranda
June 4, 2025
Unprompted review
Reply from General & Medical
Hi Miranda,
We appreciate you sharing your experience, both past and present!
We are sorry to hear about the difficulties you've experienced in the past - that's not the level of service we aim to provide.
However, we're really pleased to hear that Ellie was able to assist you and that her support made a positive difference. We'll be sure to pass on your kind words to her.
If you need any further assistance please don't hesitate to get back in contact with us, Ellie and the rest of the team are always happy to help!
Kind Regards
Moved from BUPA as their premiums are…
Moved from BUPA as their premiums are much cheaper. Wish I hadn't done it though! They are quick to sign you up and take your money, but when you make a claim they suddenly have to see your medical records and then start dragging their feet. A deceitful company that will quickly cash in, but leave you in the lurch when you need them.
May 26, 2025
Unprompted review
Reply from General & Medical
Hi Mark,
Thank you for taking the time to share your experience with us. We value all feedback and we are truly sorry to hear that your experience wasn't a positive one.
We always strive to ensure a smooth claims process for our clients, so we are disheartened to hear that there's been a misunderstanding regarding your policy and how we process your claim.
We understand that this can be frustrating, and we would love the opportunity to put things right. If you would like to discuss the matter further, please don't hesitate to get in contact with us, either by calling 0800 970 9442 or by emailing info@generalandmedical.com
Kind regards
Absolutely fantastic customer service…
Absolutely fantastic customer service from Jessica today. My follow up consultation was easily authorised and the code sent. I contacted her on Friday and I have an appointment to see my consultant on Monday Thank you so much.
May 23, 2025
Unprompted review
Reply from General & Medical
Hi Lyn,
Thank you for taking the time to share your feedback with us! We are thrilled to hear that your experience with Jess was so positive. We will make sure to share your kind words with her and we are sure she'll be delighted to hear that she could make your experience with us a good one.
If you require any further assistance please don't hesitate to get in contact with us, Jess and the rest of the team are here to help!
All the best for your appointment on Monday!
Kind regards
Ethan was very helpful
Ethan was very helpful, very patient and kept me advised at all times. I feel he went the extra mile
May 19, 2025
Unprompted review
Reply from General & Medical
Hi Janice,
Thank you for taking the time to share your feedback about Ethan with us! We've passed along your kind words to him and he's thrilled to hear that you found him so helpful and patient.
If you require any further assistance please don't hesitate to get in contact, Ethan and the rest of the G&M team are always happy to help.
Kind Regards
Really helpful and understanding
Pleasant and helpful assistance. Gave me clear information and directions which helped me progress my claim.
May 19, 2025
Unprompted review
Reply from General & Medical
Hi Elaine,
Thank you for taking the time to share your experience with us, we really appreciate your feedback. We are delighted to hear that you found our assistance pleasant and helpful, and that the information provided to you was clear and helped you move forward with your claim.
if you require any further assistance please don't hesitate to get in contact with us, the team are always happy to help.
Kind Regards
Reply from General & Medical
Hi Jeremy,
Thank you for taking the time to share your feedback! We are delighted to hear that you had a positive experience with us. Providing a friendly, helpful and professional service is always our aim!
If you require any further assistance please don't hesitate to contact us.
Kind Regards
company refused to honour a claim for a consultation and an MR
company refused to honour a claim for a consultation and reimburse a single anatomical site MR scan. they requested a clarification letter from the consultant even though the first letter was obvious and despite repeated phone calls and exhortation from our insurance broker they again demanded a further letter from the consultant - this was insulting to the surgeon and a huge waste of time, after several months we paid out of our own pockets - the insurance is not legitimate - as the policy holder and a medical professional i found the actions of this company to be bogus
May 2, 2025
Unprompted review
Reply from General & Medical
Hi Deeks,
We appreciate you taking the time to share your feedback. We are sorry to hear that your experience with us wasn't to our usual high standards.
We take your concerns seriously and would love the opportunity to discuss this more with you directly.
If this is something you would like to discuss further you can contact us either by phone on 0800 970 9442 or by emailing info@generalandmedical.com.
We value all feedback and hope that you will give us the chance to put things right.
Kind Regards
Ethan was very helpful and got…
Ethan was very helpful and got everything sorted for us
April 30, 2025
Unprompted review
Reply from General & Medical
Hi Tess,
We appreciate you making the time to leave Ethan some lovely feedback, we'll make share to share your kinds words with him and we're sure he'll be delighted to hear them.
If you require any further assistance in the future please don't hesitate to get in contact, Ethan and the rest of the team are always happy to help.
Kind Regards
I have been with general and medical…
I have been with general and medical for quite a few years now and can honestly say every person I speak to is kind and helpful and I have recommended this excellent health insurance company to many friends who are equally impressed by the quality of care
April 25, 2025
Unprompted review
Reply from General & Medical
Hi Andrea,
Thank you so much for your kind feedback. We are delighted to hear that over the years we have continued to make your experience with us a positive one.
We appreciate you sharing your thoughts and recommendations with others and we are so happy to hear that they are equally as impressed with our level of care.
If you require any further assistance please don't hesitate to get in contact with us.
Kind Regards
Customer focused✅
Customer focused✅
Patient while explaining the policy and giving advice. The overrall experience was great. Thanks!
April 23, 2025
Unprompted review
Reply from General & Medical
Hi Gbemisola,
Thank you for your lovely feedback! We're delighted to hear that your experience with us was a great one and that our team was able to assist you with clarity and patience.
We are grateful that you took the time to share your experience!
If you need any further assistance or have any questions please don't hesitate to get in contact with us.
Kind Regards
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