Genesis Publications Reviews 97

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, describing them as meticulously designed, beautifully crafted, and true collector's items. Many appreciate the attention to detail in the publications, from the photographic reproduction to the presentation boxes and accompanying memorabilia, often considering them works of art and treasured possessions. However, some customers were not happy with aspects of the ordering and delivery process, citing significant delays in receiving their books and a lack of communication regarding tracking numbers. A few also mentioned issues with product quality upon arrival, such as damaged pages, frayed stitching, or an unpleasant smell, and some expressed dissatisfaction with customer service when trying to resolve these problems.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exceptional... See more

Order

Customers had ambiguous experiences with order. While some reviewers expressed satisfaction with their... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the amazing, courteous, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers report significant... See more

Based on these reviews

Rated 5 out of 5 stars

Thank you people at Genesis Publications for your superb choice of books. It‘s always a pleasure to get information about your newest entries. I regularly buy books at your shop for over 25 years by... See more

Company replied

Rated 5 out of 5 stars

I have several Genesis books. From extremely limited editions down to the mass market versions. They bring me great joy. They’re meticulously designed and beautifully crafted. Some are so collectible... See more

Company replied

Rated 5 out of 5 stars

I bought my first book from Genesis about 15 ish years ago. I still have it. I have bought around 10 others since - All very happy. Genesis books are high end , but also high quality . They are... See more

Company replied

Rated 5 out of 5 stars

I’m a big fan of the Doors, bought two Doors publications from Genesis so far. The Doors- A Guide to the Labyrinth standard and Night Divides the Day- Deluxe edition. Absolutely fabulous additi... See more

Company replied


Company details

  1. Rare Book Store
  2. Book Publisher
  3. Book Store

Written by the company

Established in 1974, Genesis Publications is an independent publishing house true to the arts of printing and craftsmanship. Over the last five decades, Genesis is proud to have worked closely with many iconic and inspirational figures to create highly individual and personal books that reflect a lifetime of creativity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Bon Jovi book arrives

I just got in last week the new Genesis Book on Bon Jovi. That book was well worth the wait. Another treasure to add to my Genesis collection which started in 1996. I hope for many more years of wonderful books with you. I want to add to my Christmas 2026 wish list of a book on the rock hall of famers the Rascals and put yet another one on my wishlist. The same author who can do a Rascals book put out last year, the best Monkees book that is out there called Smoke Filled Dreams. He has told me that he can do at least 2 more Monkees books because his collection and archives are huge. Micky Dolenz has been contributing to a couple of Genesis books so perhaps some magic can be made if Genesis would do a Monkees book. A little secret--in 1967 they sold more records than the Beatles and Stones. At least I have read that somewhere. So let's have some Rascals and Monkees magic from Genesis. Looking forward to more wonderful books from my dear friends in merry ole England. Cheers. Joey Hornick

November 4, 2025
Unprompted review
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Reply from Genesis Publications

Thanks so much, Joey - it's always great to hear from you! Your feedback has been passed along to the directors and the editorial team, but no promises! Hope you're keeping well and looking forward to speaking to you again soon!

Rated 5 out of 5 stars

Amazing books as a perfect gift

Amazing books as a perfect gift for that special someone ... and gifting books is a privilege.

October 18, 2024
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Reply from Genesis Publications

Thank you so much for your kind review, Tim! We're glad to hear that our books have gone down well as gifts!

Rated 2 out of 5 stars

Bad customer service

I purchased a book from them. It was going to be for a present for a very good friend of mine, but she decided she didn’t want it. She wanted something else. so less than 12 hours later I phoned Genesis Publications the next day and I canceled my order on the phone and I was told it will take between seven and 10 working days for a refund, which I find unacceptable to wait 10 to 7 days for my refund which is over£400, I find that disgusting to wait so long, they take your money very quickly but refunds take nearly 2 weeks that’s not acceptable. By the way, I’m still haven’t received my refund, so for that reason I would stay away from this company. Also, if I would’ve received my refund quickly, I would have bought something else from their site.

October 8, 2025
Unprompted review
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Reply from Genesis Publications

We’re very sorry to hear of your disappointment and that your refund has not yet reached you. We completely understand how frustrating it can be to wait for funds to return after cancelling an order, especially when the purchase was for a gift.

Refunds are processed manually through our secure payment gateway, which is why they can take up to 7–10 working days to appear, due to multiple factors, including bank processing times. However, we always aim to complete them as quickly as possible, and we’re truly sorry this has caused inconvenience.

Looking at our records, please be assured that your refund is being handled, and a member of our team will follow up with you directly to confirm its completion. We value your feedback and hope we can restore your confidence in Genesis. We’d love to welcome you back in future.

Rated 5 out of 5 stars

Very remarkable site.

Very remarkable site.

The work on the products is absolutely exceptional

July 23, 2025
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Reply from Genesis Publications

Hi Sebastien, thank you so much for your five-star review! We're glad to hear that you appreciate the fine level of craftsmanship involved in every edition.

Rated 5 out of 5 stars

Glad to be a customer for more than 25 years

Thank you people at Genesis Publications for your superb choice of books. It‘s always a pleasure to get information about your newest entries.
I regularly buy books at your shop for over 25 years by now and have collected quite a lot titles which are now out of print. Carry on with your fantastic philosophy. I‘m curious about your next publications and have preordered already some titles.
Best wishes Veit

July 23, 2025
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Reply from Genesis Publications

Thank you so much, Veit, for your wonderful review and, most of all, for your loyalty over the past 25 years! We’re truly honoured to have accompanied you on your collecting journey, and it’s a joy to know you’ve enjoyed so many of our titles, including those now long out of print. Your enthusiasm for our work means the world to the whole team. We’re excited to share our upcoming publications with you, and we’re delighted you’ve already secured some in advance.

Rated 5 out of 5 stars

I've known this company for many years…

I've known this company for many years and they never fail to produce an amazing product matched only by superb service.

July 23, 2025
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Reply from Genesis Publications

Hey Simon, thank you so much for your kind words and continued support over the years. We’re truly grateful for your loyalty, and it means a great deal to know that both our products and service continue to meet your expectations. We look forward to bringing you more exceptional editions in the future!

Rated 5 out of 5 stars

Early notifications for new…

Early notifications for new publications. Fair payment plans. Top tier products.

July 23, 2025
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Reply from Genesis Publications

Hi Rene, thank you so much for your kind review! We're glad to hear that you've found our early notifications helpful, our payment plans fair, and, most importantly, that you’re enjoying the quality of our publications. We truly appreciate your support and look forward to bringing you more top-tier editions in the future!

Rated 5 out of 5 stars

Amazing quality of the Night Divides…

Amazing quality of the Night Divides the Day book! It is something very special. Happy to have one of these

July 23, 2025
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Reply from Genesis Publications

Hi Eddie, thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying Night Divides the Day and consider it something special. It means a lot to us that you’re happy to have one of these editions. We truly appreciate your support!

Rated 5 out of 5 stars

Items always received safely

Items always received safely. They are of unbeatable quality.

July 23, 2025
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Reply from Genesis Publications

Thanks for your 5-star review, Bob! We're glad to hear that our limited editions have always arrived safely at your home, and glad to hear your recognition of the amazing work put into each of our editions.

Rated 5 out of 5 stars

A “Rolls Royce” publisher who takes…

A “Rolls Royce” publisher who takes immaculate care over the production of fine limited editions.

July 23, 2025
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Reply from Genesis Publications

Hi Keith, thank you so much for your incredibly kind words! It's always a pleasure working with you, and we truly appreciate your recognition of the care and craftsmanship we put into every limited edition. Thanks once again from the entire Genesis team, and we hope you have a lovely day!

Rated 5 out of 5 stars

I received the book and it looks great

I received the book and it looks great! I haven't had a chance to read it yet, though.

July 23, 2025
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Reply from Genesis Publications

Hi Leila, thank you so much for your review! We’re glad to hear the book arrived and looks great. Whenever you get a chance to dive into it, we hope you enjoy every page. If you have any questions or need anything else, feel free to reach out!

Rated 5 out of 5 stars

The Doors. Night Divides The Day.

I am absolutely delighted with my latest Genesis book. The Doors’ Night Divides The Day is just stunning. The quality of the photographic reproduction on high quality paper is just what a book of this importance needs. The text is fabulous and the history of The Doors is documented with great care and detail. I love the presentation box it comes in as well as the 7” record and 1968 tour programme. I now have 5 of Genesis’ books and they are the ultimate treasures of my library.

July 23, 2025
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Reply from Genesis Publications

Hi Angus, thank you so much for your generous and enthusiastic review!

We're thrilled to hear how much you're enjoying Night Divides the Day. It means the world to us that the attention to detail resonated with you in the ways we hoped it would. Every Genesis edition is created with collectors like you in mind, and your kind words truly affirm that effort.

It’s also an honour to know that Night Divides the Day has joined your growing Genesis library, thank you for making our books part of your collection!

Rated 5 out of 5 stars

Always amazing

Always amazing, friendly and very
Helpful. A1

July 23, 2025
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Reply from Genesis Publications

Thanks so much, Adrian! We're glad to hear that you've been pleased with the service provided by our customer support team.

Rated 5 out of 5 stars

I've purchased several books from them

I've purchased several books from them, all top quality, I live in the US and they are all boxed and shipped with care. Great job to everyone involved.

July 23, 2025
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Reply from Genesis Publications

Hi Nick, thanks for the 5-star review! We’re so pleased to hear that your experiences with Genesis have been consistently positive, especially with the care taken in packaging and shipping to the US. It’s always our goal to ensure that each edition arrives in perfect condition, ready to be enjoyed and treasured, and we're glad that’s been your experience.

We’ll be sure to pass on your kind words to the wider team. Thank you again for being a Genesis subscriber, and we look forward to sharing more exceptional editions with you in the future!

Rated 5 out of 5 stars

What a great company

someone always responds to emailed questions quickly.I feel that I have received personal attention for many of my orders over the years. The commitment to the quality of each work is obvious as the publications are always flawless with strict attention to detail.

July 23, 2025
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Reply from Genesis Publications

Hi Ezra, thank you so much for taking the time to share your kind words. We're truly honoured to have had your support over the years, and we're delighted to hear that your experience with Genesis has consistently reflected the care and attention we strive to provide.

Rated 5 out of 5 stars

Open The Doors!!

Great detail on the subject and beautifully presented. Value for money.

July 23, 2025
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Reply from Genesis Publications

Thank you, Mark! We appreciate the recognition not only in the beautiful craftsmanship of the edition, but the level of care and detail on the content of the book itself. It's been an honour to publish this edition on the band's 60th anniversary.

Rated 5 out of 5 stars

Get this Book Night Divides the Day !

Love the Doors book, Fantastic work. Thank You!

July 23, 2025
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Reply from Genesis Publications

Thanks for your 5-star review, James! We're so glad to hear your appreciation for Night Divides the Day; it has been our honour to work on and publish this outstanding edition.

Rated 5 out of 5 stars

Perfect!

Everything was perfect and outstanding. Above and beyond product.

July 23, 2025
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Reply from Genesis Publications

Thank you for your kind and positive review, Louie! Glad to hear your limited edition purchase was beyond expectations.

Rated 3 out of 5 stars

Though the product was fantastic

Though the product was fantastic, there were many delays in sending my product. From January 2025 there were periodical delays. I ultimately received the product only in June

July 23, 2025
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Reply from Genesis Publications

Hi Anirudh, thank you for your honest feedback, and we're truly sorry for the delays you experienced. While we're pleased to hear that the final product met your expectations, we understand how frustrating the wait must have been. We’re actively working to improve our communication, and your comments help us do better. Thank you again for your patience and for being part of this edition.

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