Georgesons Cars Reviews 

2,588
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, friendly, and professional staff for making the entire purchasing process remarkably smooth and easy from start to finish. Consumers note that sales representatives provide detailed information, answer questions honestly, and operate completely without any high-pressure sales tactics. People are extremely happy with their new vehicles, frequently describing them as spotless, well-maintained, and exactly as described in the online listings. Reviewers also deeply appreciate the clear communication and thoughtful extra touches, such as personalized walkaround videos and friendly support, that make purchasing a car from a distance wonderfully seamless.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that representatives are friendly,... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional, friendly,... See more

Product

People report positive experiences with product, noting that vehicles arrive in pristine condition and drive... See more

User experience

Customers report positive experiences with user experience, highlighting a stress-free and smooth process... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Patrick, faultless from start to finish and was very accommodating. Very nice gentleman to deal with, can have a good laugh. Got the deal sorted easily enough and communication from him w... See more

Company replied

Rated 5 out of 5 stars

This was our first experience with Georgesons and we were not disappointed. There were no high pressure selling techniques, we were left to look around at our leisure. Martin answered all our question... See more

Company replied

Rated 5 out of 5 stars

We reserved the car as it had just been received and required the extensive checks that Georgesons give to all their cars. We were kept informed of progress throughout. We travelled 100 miles to... See more

Company replied

Rated 5 out of 5 stars

Patrick was our sales man. Very professional and not pushy at all. We were under no pressure to buy but we decided on a test drive in a Mercedes E400 cabriolet, AMG line. The moment we went for the... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Information provided by various external sources

Trading at the same site for over 60 years, at Georgesons we’ve been serving our customers with the same enthusiasm and knowledge since 1955. 🚗


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(2,588)

328 reviews in the last 12 months

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Rated 5 out of 5 stars

Patrick was helpful from start to…

Patrick was helpful from start to finish and made the process easy and he was only a phone call away for any questions

May 27, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Ben, thank you so much for the lovely review! 😊

Rated 5 out of 5 stars

5 star service,professional and…

5 star service,professional and couldn't do enough to help us choose our new car

May 27, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Josh, that is great to hear! Thank yo so much for the review 😊

Rated 5 out of 5 stars

The whole process went very smoothly…

The whole process went very smoothly and Vicky was brilliant. From first contact to completion no issues and Vicky answered any queries promptly and was not too pushy like some sales staff I have encountered.

May 30, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Faser, thank you so much for the lovely review. Really pleased to hear that you didnt feel under pressure at any point and that Vicky put you at ease. We hope you are happy with the car 😊

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, especially Vicky. Accommodating and kept me well informed.

June 1, 2026
Unprompted review
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Reply from Georgesons Cars

Thank you so much for the review, Luke 😊

Rated 5 out of 5 stars

From making an enquiry to driving away…

From making an enquiry to driving away in my new car I had a great experience with Vicky at Georgesons cars. I'm a new and quite nervous driver but was given all the information and support needed to find a suitable car. I would recommend.

May 25, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Paul, thank you so much for the review, we appreciate it! Really pleased to hear that Vicky looked after you so well and put you at ease throughout. We hope you are enjoying the car and thank you os much for the recommendation x

Rated 5 out of 5 stars

From the start we had such great…

From the start we had such great service, Charlie explained everything , the service was great and the hand over of the car was perfect, nothing was too much trouble and would buy again from this company

May 30, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Adel, thank you so much for the riew, we appreciate it. Lovely to hear that Charlie looked after you so well and hopefully see you again for the next one!

Rated 5 out of 5 stars

It's a great experience with Georgesons…

It's a great experience with Georgesons Cars. They are really reliable and professional. I am buying Mercedes Benz EQB. They are well prepared before I go visit. Sale Patrick Campbell totally helpful to make the deal procedure smoothly. I will recommend for others people. Ken

May 23, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Ken, thank you so much for the review. Great to hear about your experience with us and hope you are happy with the car.

Rated 5 out of 5 stars

Love my new car.

Love my new car.. Vicky made the whole process run so smoothly and fast. Also took her time showing me the car and all features..
thank you A**

May 22, 2026
Unprompted review
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Reply from Georgesons Cars

Thank you so much for the lovely review. And great to hear how well Vicky looked after you 😊

Rated 5 out of 5 stars

Excellent dealership…little details…

Excellent dealership…little details like the personalised videos, new tyres/MOT etc all made a massive difference. Happy to buy the car without physically seeing it and the delivery was faultless. Would highly recommend.

May 18, 2026
Unprompted review
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Reply from Georgesons Cars

Thats fantastic, Andrew - pleased you were happy with the service. 😊 We hope you're enjoying the car and thank you so much for the review

Rated 5 out of 5 stars

The dealer is good

The dealer is good! I have a good experience with my car buying! And the staff Kyle is my good helper for my car! He's kind and patient with the whole buying process. Would recommend this dealer to people who would like to buy a car!

May 15, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Wenhan, thank you so much for the review! Pleased to hear Kyle looked after you well. Enjoy the car

Rated 5 out of 5 stars

Outstanding service from Charlie

Outstanding service from Charlie in purchasing our car. He kept us up to date with the sale and additional videos of the vehicle. I would definitely buy a car from your team again. Thank you so much guys

May 21, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Joel, that is great to hear - thank you so much for the lovely review! Pleased to hear that Charlie looked after you so well and we definitely look forward to seeing you for the next car!

Rated 5 out of 5 stars

230mile sale. No in person car inspection needed.

Spoke to Vicky about an advertised car on their website. I am quite skeptical and it can be difficult to feel you are not being sold to as opposed to consulted/informed. I couldn't see the car in person due to distance and Vicky was more inquisitive and and demanding of the inspection of the vehicle in my stead than I would have perhaps been myself.

The amount of effort, consistency, information and frequent extra mile shown by Vicky was well beyond the stereotypical second hand care sales person you would expect.

Having already paid for the car, Vicky immediately supported me with additional items for the car for which there was no obligation whatsoever. Didn't even ask. Wrote to me saying we have this for you, I have sent it tracked to you, here is the tracking number.

Car was in very good condition, service throughout was amazing.

Never put on hold. Felt like a client not a customer. No questions were too much.

Final note: Warranty documentation is clear, 12 months breakdown cover included in my purchase, MOT done and sent to me prior to purchase.

May 21, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Mathew, thank you so much for the fantastic review!! We are absolutely delighted to hear about your experience with us and how impressed you were with Vickys service! This is absolutely what we like to hear!!! We really appreciate you taking the time out to leave the review :-) We hope you are enjoying the car and if you ever need an upgrade in the future you know where we are!!! x

Rated 5 out of 5 stars

David was most professional from the…

David was most professional from the minute I walked onto the show court in Anfield. He explained everything about the car, left me to take a good look myself. When I asked about buying the car David was not pushy at all, gave me clear professional guidance. He told me the car would be ready in a week but then called me two days later to say I could get the car! I was really impressed….. really great service. Thanks Julie

May 9, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Julie, thank you so much for the lovely and kind review! Really pleased to hear that David looked after you so well and that you didnt feel under pressure at any point. We hope you are enjoying the new car!

Rated 5 out of 5 stars

Thanks Mia

Mia was incredibly helpful in finding us the car we wanted in the price range & for making sure it was delivered in tip top condition.
Service with a smile from start to finish

May 10, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Gareth, that is lovely to hear - glad that Mia looked after you so well. We hope you are enjoying the car and thank you so much for the review!

Rated 5 out of 5 stars

No high pressure selling techniques

This was our first experience with Georgesons and we were not disappointed. There were no high pressure selling techniques, we were left to look around at our leisure. Martin answered all our questions honestly and explained everything in a manner we could fully understand. The car we bought was ready when they said it would be and was valeted to a high standard. Highly recommend using Georgesons if you are looking for a decent used vehicle

May 7, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Lee, that is lovely to hear, thank you so much!!! We really appreciate the recommendation and you taking time out to leave us a review!! We hope you are enjoying the car and hopefully see you again if you ever need an upgrade

Rated 1 out of 5 stars

Fail after sale works

I purchased a 2021 plate car for around 20k from Georgesons Cars in July 2025 and unfortunately my experience after the sale has been very stressful and disappointing.
Shortly after purchasing the car (1 week), I reported knocking noises from the front suspension area. I was initially told after inspection that everything was fine. Over the following months, the vehicle returned to the garage multiple times for repairs, including driveshaft and rear differential work. At one stage, I was informed that a faulty rear differential had been installed and had to be replaced again. ( what could damage the gearbox in the future)
The process involved repeated trips between Manchester and Liverpool, time off work, additional fuel costs, and long periods of uncertainty regarding the reliability of the vehicle. On several occasions I was left without transport and had to rely on friends and family.
Despite all the inspections and repairs, the vehicle has now failed its MOT due to worn front suspension components in the same area where I originally reported knocking noises shortly after purchase. This has raised serious concerns for me about the accuracy of the earlier inspections and diagnosis.
I appreciate that staff remained polite in communication, however overall I feel the aftersales experience, diagnosis process, and handling of the situation fell below what I expected when purchasing a vehicle from a dealership. I would strongly advise anyone buying a vehicle to ensure they obtain a fully independent inspection before buying vehicle from them as now is already passed 1 year and the problem is still there and their extended warranty doesn't help me as trustiness of their work is questionable.

August 10, 2025
Unprompted review
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Reply from Georgesons Cars

We are disappointed to read this review, particularly as we invested a significant amount of time and expense attempting to assist throughout your ownership experience.

Following your initial concerns, the vehicle was inspected on multiple occasions and substantial repairs were carried out by ourselves, including replacement drivetrain components and associated items, together with the provision of courtesy transport where possible.

As part of the complaint process, an independent engineering inspection was also commissioned. The independent report concluded that the vehicle was mechanically fit for purpose, with no mechanical or electrical faults identified at the time of inspection.

The more recent MOT failure relates to suspension wear items identified approximately 10 months after purchase and after several thousand miles of use. These components were not identified as defective during previous inspections or by the independent engineer.

We fully appreciate that repeated visits to a dealership are frustrating and inconvenient, and we regret that you remain dissatisfied. However, we do not accept that the recent MOT outcome demonstrates that the vehicle was of unsatisfactory quality when supplied.

We wish you all the best moving forward.

Rated 5 out of 5 stars

Great experience

Great experience, and service. Dealt with Dave who was fantastic throughout.

May 10, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Dermot, thank you so much for the review!

Rated 5 out of 5 stars

Top class

From the first phone call Patrick couldn't have done anymore, he was very quick with his responses and done everything possible to make my car purchase quick and smooth. I would highly recommend Georgesons to anyone and would definitely use them again if I needed to.

May 9, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Ian, thank you so much for the recommendation and for the review! Great to hear that Patrick sorted everything out for you and we definitely look forward to seeing you for the next car!! Enjoy the Merc!

Rated 5 out of 5 stars

Fist class experience

Fist class experience. My new car is great thanks Martin

May 8, 2026
Unprompted review
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Reply from Georgesons Cars

Hi Andrew, thank you so much for the review. Glad you are happy with the car

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