I purchased a Georg Jensen watch around 9–10 years ago from their store in IFC Mall, Hong Kong. The watch has a distinctive leather strap, and when it recently needed replacing I contacted... See more
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See what reviewers are saying
George Jensen have replaced all the damaged parts of the 14 knives without charge. I am grateful that they took my complaint seriously. Thank you very much for the professional handling. Our family... See more
I feel compelled to write a review to thank Georg Jensen staff for a marvellous day and experience at the Smithy, and the Falgship store in Copenhagen. We had wonderful experiences, first vi... See more
Company replied
I was arranging a leaving gift for my colleague. Fantastic and quick communication with the company regarding engraving options and pointing me to a store who offered to help. Personalised and tailore... See more
Company replied
Company details
Written by the company
Med en historie, der strækker sig over mere end 100 år, repræsenterer Georg Jensen unik håndværksmæssig kvalitet og tidløst æstetisk design, som spænder fra korpus til ure, smykker og produkter til hjemmet. Georg Jensens egen filosofi var at skabe demokratisk design med både funktionalitet og skønhed. Hans håndværksmæssige dygtighed og kunstneriske talent, kombineret med hans evne til at identificere og støtte designtalenter, var det grundlag, som han byggede virksomheden Georg Jensen på i København i 1904. Georg Jensens stil omfattede tidens Art Nouveau linjer, som han tilførte sin helt egen karakteristiske energi, der stadig kan genkendes i Georg Jensens design i dag. Klare flydende former beriget med udsøgte skulpturelle udsmykninger, stiliserede blomster og frodige drueklaser reflekterer hans sanselige glæde ved naturen. Den fornemste opgave for Georg Jensen i dag er at udnytte mesterens egne ideer og principper og oversætte disse til design med relevans for den moderne forbruger. Georg Jensen er en del af Fiskars Group, det globale hjem for designdrevne mærker til indendørs og udendørs liv. Sammen skaber vi hyggelige øjeblikke drevet af vores stærke brandpassion, fokus på forbrugeren og drivkraft til at forme morgendagens klassikere.
Contact info
Sdr. Fasanvej 7, 2000, Frederiksberg, Denmark
- 38149044
- onlinestore@georgjensen.com
- www.georgjensen.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Nice and easy website
Nice and easy website. Fast shipping/delivery.
I had to contact customer service and they answered fast and problem was solved.
Thank you
December 21, 2023
Reply from Georg Jensen
Dear Florina Maria
Thank you for your review.
We are pleased to read that your had a positive shopping experience and we will happily welcome you back at georgjensen.com for yet another positive shopping experience.
Wishing you a nice day.
Best regards
Georg Jensen
Customer Service
Reply from Georg Jensen
Dear Ilsa Joensen
Thank you for your review. We are pleased to read it and will be happy to welcome you back soon for another positive experience.
Wishing you a nice day.
Best regards
Georg Jensen
Dorit
Kundeservice
I cant have a higher praise for this…
I cant have a higher praise for this company and their Staff particularly Jason. Original delivery was delayed, Jason got on top of this issue, and gave me his mobile number and chased it and updated me on Sunday!
Item delivered two days late, but I had contact, solid updating on progress, and someone who cared about the customer.
I have purchased a number of items from GJ, and they are always high quality, with great in store service as well.
No question about the rating!
Relates to the Bond Street store not US.
December 18, 2023
Unprompted review
Reply from Georg Jensen
Dear Byron Pull
We are pleased to hear that you have had a wonderful experience with our service and our staff. We have of course forwarded your review to our US Online Store.
Thanks again for taking your time to give us your feedback. This really means a lot to us.
Wishing you A Merry Christmas.
Best regards
Dorit
Georg Jensen
Poor website customer service supporting UK
Great products but poor website and customer handling for UK customers.
1) normally buy Gorg Jensen presents at john lewis. but they were out of stock on a xmas gift
2) the contract centre hours are terrible. most shopping contacts are in the afternoon or saturday. When Georg Jensen is closed. it only does 09:00-13:00 mon-friday
3) there is only an international contact number in the web page. Most UK people do not have (post Brexit) standard price international dialling
4) the email message received from customer service, come over as condescending, as they assume you know their archaic discount rules.
i did not know that the 10% discount which kept appearing in my screen to sign up did not apply if i brought two items.
if Selfridges or Harrods do a 10% off day, it applies to everything (except medicines). Georg Jensen as of December 2023 has a pick and choose approach for discounts that is off putting and not clearly stated.
5) Should change the error message that appears when a discount code is not accepted. It stated that it has been entered wrongly, rather than is rejected. As the code is 15 characters long, it is easy to assume that you just typed in was wrong.
December 18, 2023
Unprompted review
Reply from Georg Jensen
Dear Neil Kramer
We are sorry to hear that you have had a bad experience concerning your last contact with Georg Jensen. I'm glad that you already has been in contact with Customer Service. We will take your feedback into future consideration
Wishing you A Merry Christmas.
Best regards
Dorit
Georg Jensen
Premium quality products
November 27, 2023
Reply from Georg Jensen
Dear Tatiane Collaro
Thank you for the nice review which we appreciate as we love happy customers.
Wishing you a Merry Christmas.
quick service
December 1, 2023
Reply from Georg Jensen
Kære Jeanne Svan
Mange tak for din feedback.
Vi er glade for at høre fra vores kunder og tak for de fine ord – det er altid dejligt at høre om de gode shopping oplevelser.
Vi gennemgår alle vores tilbagemeldinger og sætter stor pris på din besvarelse.
Med venlig hilsen og god jul.
Georg Jensen Kundeservice
Super god kvalitet
November 24, 2023
Reply from Georg Jensen
Kære Mette Bajalan
Vi er glade for at læse, at du er tilfreds med vores produkter. Det betyder meget for os.
Ønsker dig en god dag.
Med venlig hilsen
Georg Jensen
Dorit
Kundeservice
Lynhurtig ekspedition og levering 😃
November 20, 2023
Reply from Georg Jensen
Tak for din anmeldelse !
Tak fordi du valgte Georg Jensen
Med venlig hilsen
Georg Jensen
Kundeservice
Reply from Georg Jensen
Kære Marie Rosbjerg Ovesen
Tak for din positive feedback. Det betyder meget for os, at vores kunder er glade og tilfredse med vores produkter.
Vi ser frem til at give dig en ny, positiv oplevelse næste gang på www.georgjensen.com eller i en af vores butikker.
Du ønskes en dejlig dag.
Med venlig hilsen
Georg Jensen
Dorit
Kundeservice
Reply from Georg Jensen
Hi Patrick
Thank you for taking your time to rate us on Trustpilot. We are pleased to learn about your nice and positive shopping experience and will like to welcome back.
Wishing you a nice day.
Best regards
Dorit
Georg Jensen
Presentation could be much better for a high end product.
Ordered a torun bangle from the official website and selected complimentary gift wrapping. The item arrived unwrapped and in a damage box, on opening the box found foreign matter and finger prints all over the bangle. I suspect it’s a return item that has been sent to me without going through any quality control.
November 7, 2023
Unprompted review
Reply from Georg Jensen
Dear Thomas Murfin
We are sorry to hear that you have had a bad experience concerning our service. We would like to look closer into this situation.
Unfortunately I can’t see your contact information from the review and I hope that you will send me an email on: onlinestore@georgjensen.com. Please write ”Trustpilot” in the header and I will keep an eye on the receipt of your email.
Wishing you a nice day.
Best regards
Dorit
Georg Jensen
Good service
October 13, 2023
Reply from Georg Jensen
Tak for, at du fortalte om din oplevelse!
Vi sætter altid pris på feedback, og vi er meget glade for at høre at du syntes vi leverer god service
Mange tak
Venlig hilsen
Georg Jensen
Kundeservice
So disappointed
I have ordered Christmas decorations for friends and family from this company for decades and they've always been great. Put in an order this year and, as always, ticked the box for gift wrapping. This year they came from a third party 'fulfillment centre' instead of from George Jensen. The goods were not gift wrapped, instead one group of four similar items were lumped together in shrink wrapped plastic. None of the usual feelng of luxury or quality at all. This year it may as well have been any old tat out of a discount store. Gone downhill big time!
October 9, 2023
Unprompted review
Reply from Georg Jensen
Dear Lynda Scott
Thank you for you review on Trustpilot.
I'm pleased that you contacted us and that we found an explanation and a solution.
We look forward to welcoming you again either in our stores or online at: www.georgjensen.com.
Wishing you a nice day.
Best regards
Dorit
Georg Jensen Customer Service
Terrible customer service
Called on Monday to put aside an item that was on sale & advised I would be in to pick it up on Thursday. Went in to pick up the item only to be told that the item was back up to full price. The store manager wouldn’t honour the sale price and I was told it was $200 more that I would have to pay. Poor customer service and disgusting that even when they were wrong still didn’t honour the item!
August 4, 2023
Unprompted review
Reply from Georg Jensen
Dear Danielle
Thank you for your review.
I am very sorry to hear that you have experienced this at one of our stores.
It is not at all the good service that we work hard to create across all our stores every day.
I am very grateful for your feedback because now we have the opportunity to do better!
I would greatly appreciate it if you would contact us at with a little more information about your experience to
store.online.au@georgjensen.com
Then we have the opportunity to follow up more concretely on the problems and send you a follow-up on your complaint.
Thank you
I am trying to place a gift order
I am trying to place a gift order. But Jensen does not respond to my calls to customer service (1-800-5253). Jensen answers the call, but I'm told they will call back. They have not called back.
March 6, 2023
Unprompted review
Reply from Georg Jensen
Dear Peter Kilborn
We are sorry to hear that you have had a bad experience concerning our service. We would like to look closer into this situation and ask our US Customer Service to contact you.
Unfortunately I can’t see your contact information from the review and I hope that you will send me an email on: onlinestore@georgjensen.com. Please write ”Trustpilot” in the header and I will keep an eye on the receipt of your email.
Wishing you a nice day.
Best regards
Dorit
Georg Jensen
If there was a minus 1 star they would…
If there was a minus 1 star they would have it. I was gifted earrings/bracelet. Returned the bracelet because it was too large and asked for a credit. I was told (after 18emails, because they don’t do phone calls)I had to purchase the earrings for $525, then send the invoice back to get my “credit” reimbursed. Insanity, buyer beware. They still have not credited me $525. Go elsewhere!
February 10, 2023
Unprompted review
Reply from Georg Jensen
Dear Mary
We are sorry to hear that you have had a bad experience concerning our service. We would like to look closer into this situation.
Unfortunately I can’t see your contact information from the review and I hope that you will send me an email to our American customer Service on: customerserviceUS@georgjensen.com so they might help you.
Wishing you a nice day.
Best regards
Dorit
Georg Jensen
Disappointing Christmas Ornament
I have been collecting George Jensen's Christmas ornaments for over 20 years ...my mother started the tradition...I love it however this year 2022 was very disappointing...it appears that the ornaments no longer come with a hard case to store ...it is now packaged in cardboard box (I would be happy to pay more for the hard case ) and the designs of the ornaments are now somewhat repetitive (I now have 4 angels) whereas they were more individual in previous years ....
December 24, 2022
Unprompted review
Reply from Georg Jensen
Dear Patricia Elliott
We greatly appreciate your feedback.
At Georg Jensen, we are strongly dedicated in developing sustainable strategies for our company, and continuously use new knowledge to develop in a responsible direction. We have therefore chosen to change the packaging for this year's Christmas mobile from the classic plastic packaging to a new box made from recyclable material. The new packaging is made of a thick and stable material, which can be used to store the mobile in the off-season.
You can read more about our focus areas within sustainability here: https://www.georgjensen.com/en-gb/csr/sustainability
Wishing you a nice day.
Best regards
Dorit
Georg Jensen
Awful delivery service
I really like the products and the jewellery. My 1 star is based on the terrible experience with delivery. I’d strongly advise people to not use their ecommerce outlet as UPS is so utterly awful. I won’t be using their site to buy their products again.
Currently I don’t know if my package has been lost or potentially event stolen by someone at UPS.
In the space of three days, I’ve been messed around constantly by them, with numerous lies or just incompetence across every form of communication. Their tech doesn’t work, their customer service is awful across phone/twitter/email and their app is just wrong. But most of all they just do not deliver. I’ve paid for this “service” and they don’t even know where the package is in their depot.
So it’s a 1 star for Georg Jensen for using such an awful delivery service. I do hope someone at Georg Jensen or at UPS can manage to find the package and get it delivered before Christmas.
December 22, 2022
Unprompted review
Reply from Georg Jensen
Dear Bill McIntyre
We are sorry to hear that you have had a bad experience concerning the delivery service company.
I can see that you already has been in contact with us and we are pleased to learn that you has received your parcel 22/12. I hope you are happy with your product from Georg Jensen.
Wishing you A Happy New Year.
Best regards
Dorit
Georg Jensen
Placed a order from Canada on their
Placed a order from Canada on their Black Friday special.. When I placed my order it came up as a error message and to try again. Same message appeared again. A few hours later I got billed twice. You can only leave a message which I thought was strange that there was no live person. Sent a email to find out that they cancelled both orders. Sent another email to ask why and response was to reorder. I can no longer get the same price. The items I ordered where for Christmas presents. Another email sent and I got a code for 20% which I can get by signing up for emails. Still does not get me the same price. As much as I love George Jensen and there product I won’t order through their site again and I won’t advise anyone else
October 23, 2022
Unprompted review
Reply from Georg Jensen
Dear Michele
We are sorry to hear that you have had a bad experience concerning our service. We would like to look closer into this situation.
Unfortunately I can’t see your contact information from the review and I hope that you will send an email on: customerserviceUS@georgjensen.com Please write ”Trustpilot” in the header and they will keep an eye on the receipt of your email.
Wishing you a nice day.
Best regards
Dorit
Georg Jensen
Trash customer service and misleading website regarding delivery
Trash customer service and misleading website regarding "next day delivery to metro areas". Ordered on Monday and paid extra for express metro delivery - it's now Friday and item still not delivered. Contacted customer service and the snotty woman on the phone palmed off the blame to Australia Post (even though that's Georg Jensen's business partner and they take your money for the postage). The necklace I ordered has now missed my girlfriend's birthday (yesterday) and I'll be following up with Office of Fair Trading regarding Georg Jensen's misleading website to try and prevent this happening to other people.
November 3, 2022
Unprompted review
Reply from Georg Jensen
Dear Jeremy
I am sorry to hear that you had a bad experience with the delivery and the customer service in Australia
I am really grateful that you take the time to contact us so that we now have the opportunity to take care of the problem.
I am very sorry that the service and delivery you received was below our normal standard, can you please send me your email and contact details to onlinestore@georgjensen.com then I can forwarded your feedback and complaint to the person responsible
Thank you very much
Your sincerely
Henrik
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