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Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the food, describing it as fresh, flavorful, and delicious, with many enjoying the generous meat portions. The staff often receive commendation for being welcoming, helpful, and providing excellent service, with some going above and beyond to accommodate special requests. However, some people were dissatisfied with various aspects of their experience. Issues include incorrect or incomplete orders, with missing items or wrong food being delivered. Several customers also reported concerns about the product itself, noting that some items were cold, tasteless, or had an uneven distribution of ingredients. There are also mentions of poor portion sizes and some instances of staff being rude or unhelpful.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the food as beautiful, tasty,... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment over cold, tasteless, or mushy... See more

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise the staff for being welcoming,... See more

Service

Clients share ambiguous opinions on service, with some praising the welcoming, professional, and attentive... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues such as incorrect or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

So ive not had a quesadilla since leaving america in August and you know they do it properly over there. Ordered from branch in Chadwell heath. Good chicken nicely seasoned , decent portion but there... See more

Rated 2 out of 5 stars

The guy behind the counter in the Colchester branch could not have been more pleasant. He was welcoming and helpful, everything anyone could want in an employee. But the food was dire, portion s... See more

Rated 2 out of 5 stars

overall service was decent, however this has happened to me second time, I ordered 2 wraps 1 was a meal and other was on its own and some cheese bites, was in a hurry to catch a train and didn't chec... See more

Rated 2 out of 5 stars

14/11/25 @ 19:31:48. Code: 348614. GDK Gallions Reach has put me off ever buying from them or GDK again. First of all, the staff looked lifeless (as if they couldn't be bothered to be there), then the... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

German Doner Kebab - Kebabs. Done Right. Gourmet Doner Kebabs. Winner of the Food Awards


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I often visit new branch in…

I often visit new branch in Leytonstone, and all the staff members are very kind. Especially Ruqiya, who always helps with any orders and very supportive.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Clydebank store and the…

Visited the Clydebank store and the food was amazing but hat off to Jana he made sure my food was good and she even helped me pick something nice and yip it was top drawer I’ll definitely be back again thanks again jana for your help and customer service 👌

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Portion sizes are actually laughable

Portion sizes are actually laughable. We both, genuinely, sat laughing at how small the portions were. Absolutely embarrassing from GDK. Absolutely nothing German about it, or Turkish, or any sort of National dish. Just a fancy lable with horrendous food.

January 25, 2026
Unprompted review
Rated 2 out of 5 stars

Donner meat not properly hot

I went in GDK, Edgware Rd London. I asked for the hash brown bites and a doner burger, eat in. When the food came the mash was piping hot but I took a piece of the donner meat from the edge of the bun and it was cold. I took the bun back to the counter straight away and the lady said "I'll bring you another one". A few minutes later she returned and when I touched the meat again it was not properly hot. I said I want a refund and to speak to the manager. I was told he was not in.
I returned an hour later. He protested "look at the donners, you see them cooking". I told him you can't be serving people cold meat, especially on a day like this (there was a bitter wind outside), I want a refund.
He agreed and took my receipt and processed the refund.
I had to say to him "I didn't hear an apology from you".
He then said "I'm sorry for the trouble you have had"
They need to buck up their ideas. Westminster food hygiene need to pay them a visit!!!!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

West Bromwich gdk absolutely amazing…

West Bromwich gdk absolutely amazing thanks to puiu,Albert,Anisha.
I always travel from hallgreen to West Bromwich specially for this branch as you will not get good like this anywhere else . Puiu in the kitchen always extra cooks the donner for me as the way I like it . Five stars to these guys thankyou so much to all the staff ⭐️ ⭐️⭐️⭐️⭐️

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Got a delivery from the place in…clydebank

Got a delivery from the place in Clydebank it got delivered to wrong house left it outside in the cold food is cold driver should not be a driver don’t order from this place ever again do not order from this place ever again we dint get are juice and driver was cheeky I told him where my house was and he was really rude I will not ordering from this place ever ever again

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Nice Service

The service was very good ,
Quality of food very good,
Bethanny was the perfect server,,also brought order to the table, then a few minutes later asked if everything was ok,,,Clydebank resturant

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered £60 plus of different items…

I ordered £60 plus of different items and one of the box meals only turned up quarter full of chips and a few pieces of meat I ordered it through uber eats the box was around 13 pounds as we asked for extra meat uber eats only refunded 2.52 it spoiled are full treat night together as tow of the other boxes was only small and not what we paid for definitely considered this when ordering online

January 16, 2026
Unprompted review
Rated 2 out of 5 stars

Great service, poor food.

The guy behind the counter in the Colchester branch could not have been more pleasant. He was welcoming and helpful, everything anyone could want in an employee.
But the food was dire, portion size was acceptable, but I did ask and pay for extra. It was cold, tasteless and overall disappointing.
The salad was fresh and plentiful, the sauces were tasteless and minuscule.
Suffice it to say I will not be eating at this chain again.
The chap who was serving deserves a better standard of product to sell, one that matches his abilities.
I didn’t complain at the time, a pointless exercise and certainly not his fault.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and tasty food

Very nice and tasty food, best kebab in the UK, very friendly and helpful staff special thanks very much to kate from GDK Maidstone , they do deal from Monday to Thursday buy one get one free

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

After 1 hour and 35 minutes waiting…

After 1 hour and 35 minutes waiting they have cancelled the order without any reason , left us hungry, that’s forth time I have problem with them all different but problems , very bad service I will never order again, avoid at any cost,

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fast efficient service

Fast efficient service. They have a BOGOF offer on at the moment so it's even better value. I was saving my 2nd main and the staff(Cory) offered to keep it warm until I wanted it.
The only downside is they never seem to have the mild curryworst sauce which is part of the draw, which you will understand if you've ever been to Berlin.

January 13, 2026
Unprompted review

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