GDK UK Reviews 

1,297
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the food is fresh, flavorful, and delicious, noting generous meat portions alongside exceptionally friendly and attentive staff. Many visitors also appreciate the quick and efficient service provided by welcoming team members who make the overall dining process exceptionally smooth and enjoyable. However, some customers also noted serious issues with incorrect orders, completely cold meals, and disappointing portion sizes that felt entirely inadequate. A few people experienced dry food, missing items, or long wait times at certain restaurant branches, leading to a frustrating experience during their visits.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some expressing deep disappointment over extremely... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly between customers.... See more

Staff

Consumers find staff experiences to be quite mixed, with high disagreement reported. While many reviewers... See more

Service

Customers had ambiguous experiences with service, with many praising the fast table attention, delicious... See more

Order

Clients share ambiguous opinions on order, noting both positive aspects and recurring issues. Some consumers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The guy behind the counter in the Colchester branch could not have been more pleasant. He was welcoming and helpful, everything anyone could want in an employee. But the food was dire, portion s... See more

Rated 2 out of 5 stars

Staff quite pleasant. Food - if vegetarian or vegan, forget it. They stopped the vegan burger. The vegan doner is quite disgusting - cardboard thick pitta shape and vegan meat tasting like shoelaces... See more

Rated 5 out of 5 stars

West Bromwich gdk absolutely amazing thanks to puiu,Albert,Anisha. I always travel from hallgreen to West Bromwich specially for this branch as you will not get good like this anywhere else . Puiu in... See more

Rated 5 out of 5 stars

I visited German Donner in Sutton Coldfield today, the food was lovely, but what really stood out was the kindness of a staff member around 4pm. I had been upset earlier, and he quietly placed some e... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

German Doner Kebab - Kebabs. Done Right. Gourmet Doner Kebabs. Winner of the Food Awards


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

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3.0

All reviews

(1,297)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The portion size

The portion size, large in particular, is ridiculous. No kidding, the box was smaller than the palm of my hand!

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Their food is cheap and basic

Their food is cheap and basic, fries are like the £1 bag from freezer place, the kebabs are basic chicken or beef donner and their so called tikka masala kebab is just plain meat filling with some sort of horrendous cold sauce on that doesnt resemble tikka masala at all went straight in bin!
The foods are vastly over priced for what it is and always seem to get orders wrong with no sauce added yet the ploughed it with sauce.
2 visits and 2 big disappointments, wont ever use them again.

May 22, 2026
Unprompted review
Rated 2 out of 5 stars

Meat is nice

Meat is nice, chips was weak. Soggy and cold. Not sure why the overall review is that the portions are generous, the portion I got for £10 was tiny tbh. 50p for a tiny pot of sauce

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

customer service

The food is good and absolute amazing customer service from Misbah she is always polite and helpful girl in the store.overall everything is well maintained.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

German Doner Kebab is the kind of place…

German Doner Kebab is the kind of place that looks amazing in ads but somehow disappoints and terrible place the second you actually eat there. The meat tastes overly processed, the sauces are way too sweet, and everything feels engineered for Instagram instead of flavor. They charge premium prices for what is basically a glorified fast-food kebab wrapped in flashy branding and neon lights. The portions aren’t even that generous, and somehow every location manages to feel both overcrowded and soulless at the same time. It’s like they took a proper late-night kebab and replaced all the personality with corporate marketing.

As soon as my son ait his food he started to vomit so make sure you keep them away

Recommend you go to your local kebab shop. At least doesn't taste like rat meat

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible not only did the…

Absolutely terrible not only did the staff not listen, my food was
Cold undercooked and very bland what a poor company. Just hope that they are not all run the same way. The one I used was Walworth road, I suggest going to a kebab shop which cooks in front of you

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

didn’t have a good impression on the…

didn’t have a good impression on the merry hill brierley hill one as i told them not to pay a specific sauce on my food as i was allergic and they put it on anyway i asked them to change it and they refused to do so which cost me how much money going down the drain

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

90% salad.GDK rushey green London

90% salad.GDKrushey Green London just sent me a £20 salad sandwich. It’s a packaged so the meat spills out when you open it and I thought it was packed. Not at all, the meat that spilled out was all of it,underneath was un seasoned limp salad. I do not exaggerate when I say it was 90% salad. I m not sure how this business expect to survive if new customers are treated like this. Truly cynical and disgusting behaviour

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service provided upon arrival

Great service provided upon arrival. Warm greeting and accompanied to use the self service portal. Food prepped in a speedy manner and served with gratitude. Special shout out to Nithin for the service at GDK Bexleyheath, Kent

May 2, 2026
Unprompted review

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