Eurowings Reviews 

Very disappointing experience with Eurowings

I had a very disappointing experience with Eurowings today. The staff were extremely rude and unprofessional.

There was a long queue to get the boarding pass, and we waited around 50 minutes. When another passenger complained about the long waiting time, one of the Eurowings staff members responded in a very rude and threatening manner, saying that if the passenger continued complaining, they would not give him a boarding pass.

I also approached another Eurowings employee to ask a simple question, but unfortunately, the attitude was again extremely rude and unhelpful.

Checkin open far too late. Poor communication. Couldn’t check my family in online. App is also poor.

Worse aircompany ever! I visited 60+ countries, I took a hundreds flights and I have never, I repeat NEVER, faced such a horrible, rude and actually disgusting Customer service.
Shame on you!

Worst airline I have ever flown with. Cancelled my flight and made me wait in a queue for 6 hours to re-book. Didn't even send me back to my destination. Didn't give me the correct expense tickets so had to pay for everything myself. When I requested expenses, I had to escalate to get any response, and even then they refused to pay for the train ticket I had to buy to get back to my initial destination. Honestly disgusted

Having read the reviews on here, I was worried but I really didnt need to be!
We flew from Heathrow to Hamburg and back with Eurowings. Checking in online went without a problem. All the extras are actually very clear when booking and available on the app or website at all times, so I'm not sure what other reviewers are missing when they book??
It was my sons first flight, the stewardess was lovely going out and even introduced my son to the pilots who showed him the flight deck and they gave him some souvenirs to take home. The flight was on time and we arrived 15 mins ahead of schedule on both flights.
Both planes were spotless and the cabin crew were friendly as well.
For a budget airline, I was really impressed. We chose our airline based of the flight times and Eurowings offered the best ones for us.

Charged €60 after being told my bag could not be checked in, then it was checked in anyway

I had a very frustrating experience with Eurowings on my flight EW7404 from Hamburg to Paris CDG on 24 July.

I had booked a Basic fare and had separately purchased a 12 kg checked baggage allowance. I misunderstood the baggage type and thought the 12 kg allowance was for cabin baggage, so I brought the suitcase with me to the gate instead of dropping it off beforehand.

I completely accept that this misunderstanding was my mistake.

However, what happened at the gate is what I find unacceptable.

I explained the entire situation to the employee at the boarding gate. I told him that I had already paid for a 12 kg checked baggage allowance and asked whether the suitcase could simply be checked into the hold at that point.

He told me that this was not possible.

I asked whether there was anything that could be done, but the answer was simply no. There did not appear to be any attempt to check with a colleague, supervisor, or the aircraft crew. I was told that because I had brought the suitcase to the gate, I now had to pay an additional €60.

So I paid the €60.

Then I boarded the aircraft.

Once I was on board, a flight attendant saw the suitcase and informed me that it could not remain in the cabin because of its size or weight and would need to be checked into the hold.

She then took the suitcase and arranged for it to be placed in the hold.

So, within only a few minutes, the exact thing I had asked the gate employee to do, and had been told was impossible, was done by the cabin crew.

This is what made the whole experience so frustrating.

I understand that I made an initial mistake by misunderstanding the 12 kg baggage allowance. But I had already paid to transport that suitcase as checked baggage. When I realized the problem at the gate, I immediately asked whether it could simply be checked in.

Instead, I was told that this was impossible and was required to pay another €60.

Then the suitcase was checked into the hold anyway.

I do not expect airport staff to ignore baggage rules. What I do expect is reasonable assistance when a passenger explains a genuine mistake, especially when the solution they are asking for is apparently possible a few minutes later.

The €60 charge itself was frustrating, but the way the situation was handled at the gate was even more disappointing.

They accept unnacompnied minors but treat them as adults! They ovesold the flight and my son was offered to go to the gate and wait of someone old voluntarily change their flight for later one. When we asked them what if no one would accept this they said then you would need to do everything online. How they allow this? All minors must have seats despite anything! Moreover I booked the ticket through Lufthansa, if I knew it is Eurowings I would never do this! AVOID.

Absolutely atrocious service if I could give a 0 I would. Recently flew from Vienna to Dusseldorf and then Dusseldorf to Manchester with them, never again. Cabin crew were surly and rude, poorest service that I have ever received from flight crew. When at Dusseldorf Airport and flight side, only due to checking myself, no notification on a message or email, that I had to return to arrivals and now check in again as my boarding pass couldnt be loaded on the app. You have use their app as everything is done online. Went to the check in desks where the staff were again less than helpful. Make it to the gate just in time, only then to be told that they have overbooked the flight and want volunteers to take a later flight to Birmingham or travel to Manchester the next day! After this debacle, they told us the flight was delayed and could not tell us how long. Then they changed the gate, with no further updates, overall approximate 2hr delay. Absolute abysmal service, avoid this company like the plague.

I booked a flight from Glasgow to Hannover. Great price for a direct flight .Luggage included in the price. I usually need to take two flights to get to my destination. Flight was on time .

One star is too generous.

Absolutely terrible. Booked the flights and paid, they took the money from my account and the booking showed on my account and on my app, however I received no booking confirmation via email and when i rang up i was told it had never been created even though I had a booking code and could see the information.

The customer service lady could not understand my frustration.

I have no trust in them now & would never book with this airline in the future.

Glad I found this all out before I flew

If I could give 0, I would. Wife has paid 600 euros for a flight with our daughter only to be told at the gate she does not have a guaranteed seat while traveling.

They've been trying to imitate RyanAir for years now in the worst possible way and I'm not sure how they can get away with this. Absolutely avoid, disgusting brand to use.

I’d rather swim to my holiday then go on this airline again. They lost our luggage and made no effort telling us whilst half our flight stood at the carousel for a good hour. They then told us to go to lost and found, not once did I hear an apology or any sympathy, this is ridiculous and I won’t be flying with this airline again

Im at the London Heathrow Airport to travel to Dusseldorf with Eurowings, the flight is at 14:45 and guess what? Out of all flights eurowings is the only one delayed. 45 min delay, what a garbage flight company.. never ever again.

Wish I could give 1/2 a star. Chaotic, slow poorly organized checkin and boarding, app doesn't update gate number. Honestly, how can the check im be so bad, you check in online but still have to stand in a long slow line once at Gatwick - no bag drop.
Boarding let us through to a small area, then contained us in the walkway to the plane, and they didn't even board disabled people or families first. How can it be this bad?

They sell cheaper tickets but their flights don't board on-time. Also if their website gives you an error during check-in you are supposed to take screenshots otherwise they charge you extra 20 Euros! I'd like to ask cheap developers who work in this cheap airline put this message in your cheap website: "Our website has an error take a screenshot now! otherwise you have to pay 20 Euros."

Extremely disappointing experience with Eurowings.

Our flight from Düsseldorf to Rome (EW9886) was cancelled just 50 minutes before departure, after we had already checked in and were waiting at the airport. We were travelling as a family with children, making the situation even more stressful.

The airline claimed the cancellation was due to “weather conditions”, yet the weather at the airport was around 35°C with clear skies, and we could see other airlines continuing to operate their flights. We were given very little information and no meaningful explanation as to why our flight alone was cancelled.

The last-minute cancellation completely disrupted our holiday, caused us to miss onward travel plans, and left us with significant stress and unexpected costs. What was most frustrating was the lack of transparency and customer care during the disruption.

Flight cancellations can happen, but passengers deserve honest communication, timely assistance and a genuine effort to minimise the impact. Unfortunately, that was not our experience with Eurowings.

I hope the airline handles our compensation claim fairly and provides a proper explanation for what happened. Based on this experience, I would think twice before booking with Eurowings again.

Was on Eurowings flight from Munich to Pristina. Flight got delayed. Boarding took FOREVER, way longer than it should have. And when we finally got seated, the seats had no seatpockets, limiting storage, especially because I was sitting in the emergency exit row. Plane was old and everything was filthy. Flight attendants were good but as a German airline, I didnt hear much German from them. Makes me dissapointed even as an English speaker. Arrived late a 8pm in Pristina.
Basically the German version of Ryanair.
Dont know If I will ever fly it again. Highly recommend to avoid at all costs.

Absolutely horrendous airline, they can't do anything for their life. Pilots can't fly and workers can't work. Good for nothing waste airline. They delayed my flight to Düsseldorf so I missed my connecting flight because of "fog". Fly through it? Waste man pilot. Then they booked my and the people I'm with on a new flight with an hour long queue when the flight leaves in an hour and now they say we are not all on the same flight. Screw you euro wings I hope your company burns to the ground

We flew between Hamburg and Chania, and both flights were on time. The overall standard was good, and the stewards were incredibly friendly and professional.

Most importantly, I have to say that I have never experienced an airline handle my son’s peanut allergy in such a professional and caring way. They made three announcements, did not serve any nuts onboard, and personally came to check on us and ask if everything was okay.

This meant so much to us as a family. A huge thank you to the entire crew for making us feel safe and well taken care of. We will definitely book with you again!

After 2 months, i m still trying to get my money back for a canceled flight. Opened multiple tickets, called support, direct emails... nothing works. I always have to rely on recovery agencies that threaten them with lawsuits to get my money back.