Eurowings Reviews 

It took some time, but in the end we were refunded for a flight that was cancelled due to the war.

The team did a great job throughout the process. My only advice is to call them directly and bypass the technical system. Once I spoke with the team, everything was handled professionally.

I booked flight EW 7825 from Milan Malpensa (MXP) to Hamburg (HAM) and it was cancelled just 2 hours before departure after being delayed.

The worst part was the absolute lack of support at the airport: we received ZERO assistance from the staff. No information was given, no food or water vouchers were provided, and no one helped us find an alternative solution. We were completely abandoned.

To make matters worse, when trying to claim my money back on their website, the system automatically blocks me, stating I have "no right to claim under EU261 Art. 7 due to extraordinary circumstances". This is a complete lie. According to Flightradar, the aircraft was already severely delayed since early morning due to their own operational issues, which is NOT an extraordinary circumstance.

They are weaponizing the EU261 text just to deny my legal right to a ticket refund and hotel expenses reimbursement. Unacceptable, chaotic, and deeply dishonest behavior.

Pretty bad. The flight will dynamically cost you around 30% more than what you thought once you check in at the airport (check in costs)

I am really frustrated with this company. Having bought a 70 euro ticket I wanted to add 32 euro Handbag, When I was doing it false publicity came and offer me an upgrade to the next tier for 32 euros, which I clicked on. without further showing the price or asking card authorization it charged me 230 Euro...I called immediately and they said they wont cancell anything and hanged up. I sent an Email and noone answer. Is such a shame that they scam people like this and no one cares.

After paying for rebooking a return flight I noticed that I had rebooked to the wrong flight. The price I payed included a cost for the service and for the new expensive flight. After calling, they quickly fixed that. They told me that had the flight I wanted been more expensive, I would have had to pay extra. But since it was much cheaper i didn't have to pay any additional fees, and could check with customer support to get the difference refunded.
Long story short, after multiple mails and running around and even taking things to the authorities, they straight up refused to refund the difference. Keeping money for a service they never provided, for absolutely no reason other than "they could".

Its incredible how they always achieve to be delayed. Right now on a 5/5 record of being delayed 1-2 hours. Lste enough to loose tickets and reservations, never enough to get compensations. Personal are never able to help.

Literally ANY airline is better than this. Minus 5 stars airline. Charging high prices and providing service worse than cheapest Ryanair or Wizz.
Eurowings cancelled my flight less than 48h before the departure. Since March till today full refund was not received. Customer support claims that they refunded, name a completely wrong amount, just so that you "leave it". In the end all that is never true, once you specify all the details that what you they are saying is wrong, they just stop responding. They keep redirecting between companies and between employees to delay it as much as possible. Flight cancelled, no money returned - what a great business. Its called scam

Worse than RyanAir. Worse than EasyJet. Worse than Wizz. Eurowimgs actively tries to trick you into thinking you have the baggage allowance you need, only to find you are a lower level than you thought when you get to the airport. Staff, per the usual, were horrible and unhelpful.

We had two boxes of vinyl records in our suitcase which were causing the suitcase to exceed the weight allowance. To ensure the suitcase complied with the weight limit, we removed the vinyl and placed them in a plastic bag, believing that we would be able to carry them separately.
At no point during check-in were we informed that this would result in a substantial additional charge. Had the check-in agent explained this to us, we would simply have left the vinyl records in the suitcase and paid for the additional weight allowance, which would have been significantly cheaper than the €120 fee we were ultimately charged. On the gate. Horrible and mercenary. Eurowings help through INSTAGRAM was utterly useless and they completely failed to see how this was completely unfair.

cancelled my flight about an hour before departure and offered no way to contact them about it. complete lack of information and help. will never book a flight with eurowings again.

paid a lot for my tickets, but during check-in there was only one free seat available. All the other standard seats required an additional payment of £7.
If you can't provide more seating options, what's the point of paying so much for the tickets? It's such a shame.
I would not recommend booking with this airline.

Got rebooked 48 hours later than the original departure date, meaning I lost 2 days of my vacation. When in beforehand trying to call to fix it so it complies with eu law the customer service girl hang up on me. They refused to rebook me with another airline. Incredibly rude and not to help at all. I hope no one ever flies with them ever again. I would give a zero if I could

Eurowings lost my bag in an incredibly easy and long layover. one stop and the bag was gone for about two days. They did a great job recovering the bag however they claim they will reimburse you €30 a day but they need you to email them your bank account in routing number. How about I just post it on Facebook for everyone to see. That's absurd unsafe. They give NO other options, not even a flight credit and would rather lose customers than reimburse €45. Unreal.

You should respect your customers and provide enough space in the aircraft, for stretching there are other things we can do

Everyting is wrong with the website and the app for booking a flight. They simply do not work or jam waithing to identifly you as human even if you have the credentials in the system. I frankly think that for whatever reason they do not want people to fly with them. Weird airline. By the way ... Eurowings NOT Germanwings

If I could leave 0 stars, I would.

This is by far the worst airline experience I have ever had. I travel frequently for work, and it seemed like everything that could possibly go wrong did—all at once.

Not only were there constant issues, but the airline showed little to no concern for its customers. Trying to get help was incredibly frustrating. I was sent through endless automated responses, and I was even hung up on by customer service.

After being told to contact the airline to get rebooked and locate my lost luggage, I reached out for assistance. The representative’s response was, “I don’t have a map of the airline. Ask security or find someone else there.” That level of customer service is completely unacceptable.

I also paid extra for seats and they didn’t give me a refund and booked me on crappy seats. Just tell you to get over it

To make matters worse, I received conflicting emails about my rebooked flight and was eventually placed on another airline to complete my trip.

As a disabled traveler, this experience was especially difficult and stressful. The lack of communication, support, and basic customer care was shocking.

I strongly recommend avoiding this airline if at all possible.

I can’t imagine being sent on this terrible experience if I was 30 years older.

They don’t care. Awful

I would give 0 if I could. The fact that Eurowings don't reply to these reviews is a testament to the kind of company they are. They offer cheap flights so people continue to use this dishonest, abusive, rubbish and terrible airline. The ground staff are the most horrendous and abusive I have ever seen and they get away with it because people just want to get home and they know this. Shame on you Eurowings. The only way to stop it is to stop using it. Pay more and get a better airline. This needs to stop. Shame on you.

You get forced to reserve a seat and pay for it - if you don´t Eurowings doesn´t let you check in online. This is deeply dishonest and more or less illegal, no?

HIDDEN CHARGES
I was forced to pay for seats when checking into a flight. When I disputed this I was told there were no seats that didn't have a charge on them. I HAD to pay and I was refused to be refunded.
Also when checking in online there was an issue with my partners checkin, the app stated my partner was nonbinary (she isnt) so we had to wait in line to update that to get on the flight.
Terrible experience.
Do not use.

Horrible customer service, I asked for the reason why my flight was 2,5h late and they replied every time things like 'we won't compensate', 'we won't provide any documentation', when all I asked was the reason for the delay. Apparently they don't know how to read properly what is being asked.