The company treat people like queens they also give you a discount if you don’t have much they are really doing a great job there cars are in good , excellent condition
Location
Switch locationGreen Street 55, 94111 San Francisco, California, US
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See what reviewers are saying
I rent from the same owner 95% of the time, his cars are always clean and easy to find. The owner is very responsive, and I never have an issue with his rentals. The app is very easy to use, I would r... See more
Company replied
The new Getaround app was kinda buggy and looked like it didn't start my trip until I was already driving and then didn't look like it ended. I locked the doors got the confirmation message that my... See more
Company replied
Love Getaround. So much better than having to go to the airport to rent a car. There are always cars close to home, prices aren’t cheap but appropriate. So thankful that it exists, super convenient fo... See more
Company replied
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
Green Street 55, 94111, San Francisco, California, United States
2.9
Average
665 reviews
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Not what it once was
Not what it once was. Used to be a peer to peer, someone else's car dealio. Now, in San Francisco, it seems to be mostly just a few car-slumlords treating this as an illegal car rental franchise. The "4.5 star" car I drove I'm not sure should not even be considered street legal (it rattled like crazy, which was noted in other reviews). It definitely wasn't sanitary. Support's response was, basically, tough luck. Still giving two stars because it was cheap and I should've known that you get what you pay for.
May 4, 2024
Reply from Getaround - USA
Hi Jonathan,
Thank you for your review. We take all feedback seriously and use it to better our products and services. We have noted your feedback points and have shared them with our internal team for further review.
Appreciate Costumer support
April 30, 2024
Reply from Getaround - USA
Hi Mamunur,
Thank you for the feedback. We're happy to have you as part of the Getaround community and will do our best to keep up the five-star service!
Nice car
Nice car. As advertised. Will definitely rent with this owner again. Thanks for a seamless trip!!
May 3, 2024
Reply from Getaround - USA
Hi Bradley,
Thanks for your feedback! We're so glad to hear you had a positive experience with us! We'll definitely continue to work hard to keep our valued customers happy with our product and service!
10 Stars⭐️
Being in town only for a couple of days to see family was made a breeze because of how easy and simple it was to use get around. I was able to book and hit the road within an hour, 10/10 in my book!!
May 5, 2024
Reply from Getaround - USA
Hi Christian,
Thank you for taking the time to share with us your valuable feedback! We're happy to have you as part of the Getaround community and that you've had a positive experience with us. We are always working hard to better our product and services, and appreciate your feedback.
I was over charged by $78 and as of…
I was over charged by $78 and as of today, 24 hours later, the money is still not in my account. They said it was because of my bank, but my bank has seen no reversal of the charge. There is no reason I should have been charged this amount and my account remains negative because if it.
May 5, 2024
Reply from Getaround - USA
Hi Stephen,
Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We are always willing to review any charges that you believe were made in error. Should you still have any outstanding issues, we are happy to resolve them with you. Please continue to work with our customer support team for assistance.
I have been experiencing several issues…
I have been experiencing several issues with the vehicles on the Getaround application. I have come to notice every week the past few months that o have rented the vehicles have either a mechanical issue or a cleanliness issue. I hope Getaround helps with the issues, as these issues prevent me as a 5.0 driver to give the service our riders deserve.
May 5, 2024
Reply from Getaround - USA
Hi Patricia,
Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry to hear that we did not meet your expectations. If there are any outstanding issues, we are happy to resolve them with you. Please contact our customer support for assistance.
Bit pricy
Great, but expensive. +$600 for a weekend without unlimited miles is a steep price to pay.
April 29, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,
It was ok
The car I rented was pretty dirty and had some dried spills from previous users, some garbage inside and pretty damaged on the outside. I also didn’t like the $2000 holding deposit. Would prefer an option with gas included as well. Will probably go with turo next time I need to rent a car.
May 2, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,
There is $2000 holding in my cc
There is $2000 holding in my cc. It wasn’t clear at the time of booking. I called agent said its up to 1 week now I see in the app they are blocking it for 2 weeks. Just for a $30 rental for 1 hr.
The call center agents were generally very responsive & everything else was good including the booking, price , getting the info, app instructions. But the amount & period of deposit doesn’t make sense at all.
April 29, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with the deposit. Your deposit will be released 06/05/2024 13:36 EDT. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,
The car was a good ride
The car was a good ride. Customer support helpful when I couldn't find the key.
May 2, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to provide us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
You guys are charging me an hour late…
You guys are charging me an hour late fee when I was there on time and had trouble within the apo to end the rental is absolutely ridiculous
May 2, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,
Good for running errands
It was fine. Car was easy to pick up and return. Perfect for running around town doing errands.
April 28, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to provide us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
Don't Rip Me Off.
I'm trying to understand why am I paying so much money for last rental after the rental was returned late eventhough I spoke to someone at getaround on my way to drop off the car and let them now that I was in traffic and it was a real bad accident!!
April 27, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,
The whole process was easy and straightforward
The whole experience for me was easy and straightforward no extra hassle like the rental companies.
April 23, 2024
Reply from Getaround - USA
Hi Patricia,
Thank you for taking the time to share with us your valuable feedback! We're happy to have you as part of the Getaround community and that you've had a positive experience with us. We are always working hard to better our product and services, and appreciate your feedback.
Horrible
Horrible, bad response time.. leaves questions unanswered, impossible to talk to a live person unless you are currently in a rental
April 27, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,
Buying the premium or plus insurance…
Buying the premium or plus insurance doesn't lower your security deposit as stated in Getaround's "Guide for Premium & Plus Insurance". My security deposit ended up being 1500$ with the Plus insurance. They also hold the security deposit for 7 days which is weird to me because the owner can rent the vehicle to other people a few days after you returned the car. I didn't damage the rental and the owner did not report any damages either but Getaround still has my security deposit. It has been a week since I rented from this app. Seems shady, besides there are better apps that are more reasonable and budget friendly. If you are in need of a car, I would rather use Turo or Zipcar instead because it would of been easier on my wallet. Putting $1500 aside for 1 week is not ideal.
April 25, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,
Extension Fee and Late return are a rip off
Thé extension Fee and the late Fee are a rip off. This was my first experience with Getaround, and I did not read the contract details. I booked a rental of 10 hours, but should have declared from the start a rental of 12 or even 24 hours which would have been the same flat rate = 1 day. Returning the car after 10h30mn instead of 10h00 cost me around 60$ for late return!! A rip off!!!
April 30, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,
Love the discount codes that GetAround…
Love the discount codes that GetAround provides! That definitely stands out. The only thing I’m not a HUGE fan of is the new app. I find it hard to navigate.
April 29, 2024
Reply from Getaround - USA
Hi Shelby,
Thank you for your review. We take all feedback seriously and use it to better our products and services. We have noted your feedback points and have shared them with our internal team for further review.
Worst car rental experience I've ever…
Worst car rental experience I've ever been through. The was an error with the app that ended my four day rental 24 hours after I picked it up. Then I was harassed by the owner to return the car immediately or he'd call the police on me. I will never use this service, I would highly encourage using any service but this one.
April 29, 2024
Reply from Getaround - USA
Hi Elijah,
Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry to hear about your experience. Please continue to work with our customer support team for assistance should you still have any outstanding issues as we'll be happy to resolve them with you.
Easy to use platform and more!
Easy to use platform and great description and customer service. Thanks!
April 29, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to provide us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
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