getdeardoc.com Reviews 284

We have had some issues over our time with DearDoc with follow up from some team members and points of contact changing, but Justin Kim and Maria Ochoa have been absolute rockstars. Both are incredible responsive and make sure to stay on top of our requested tasks and issues. We have greatly appreciated their communication and follow through.

I wanted to share my recent experience as a warning to others. Their product might work for someone, but given how they've treated me, I wouldn't want to work with his company.

I had a call from someone claiming to want to feature me on WebMD, but didn't find out until during the call that he was from DearDoc. Their service helps improve your website, seo optimization, and features you as a preferred provider on webmd. I was skeptical but still too the call. Once I realized I do not need their service I ended the call only to receive the nastiest follow up text.

"I coded my website is the biggest cope I've ever heard"

1,300 hits, and only 5 new patients a month. Best of luck!

Mind you I’m a solo Massage Therapist and Personal Trainer wearing all the hats. Marketing, analyzing metrics, accounting exc. I anlso only see so many new client a month due to the physicality of this job and referring pts outside of my scope.

Do not trust this company, they do not care about your business as a health care professional only their own bottom line.

Very friendly and answered all my questions. When I asked to be called in one hour to go over some things, he did.

Camile is always very helpful. She is fast at responding to my needs but also efficient. I love whenever I get her as my support person because she gets the job done. Makes it so effortless when we need things changed.

I've been using deerdoc for over 6 years now and they only get better and better. One of my favorite parts is how quickly the team can get your website up and running and changed if needed.

I'm looking forward to the next 6 years with dear doc and I am grateful for Christina person who helps me.

Maria is great! She is very attentive to our requests and implements them quickly onto our website! Cannot say enough good things about her customer service and quality of work!

Handled our issue quickly and thoroughly!

Maria is very responsible, professional, promptly addresses my inquiries and requests.
Thank you for your help with my website

Camille was very attentive and quick with solutions to what I had asked of her.

Michelle was very helpful and explained everything to me throuroughly.

We are so grateful for Maria Ochoa help and appreciate her great customer service! She was professional, attentive, and understood what we needed. The communication was clear and the results exceeded our expectations. We highly recommend her services!

My questions were answered and problem was solved. Very quickly, and effectively.

The solution to my issue was easy to implement. Fast result

I run a digital marketing company, and my client signed up with DearDoc for a 1-year $24,000 contract. They make promises that are not kept, the technology is mediocre, and their customer service is nonexistent. Their contract is ridiculous, not a single promise of performance or customer value, just how they intend to hold clients in to their contract - here is the content: This Payment Agreement (the "Agreement") is subject to DearDoc's standard Terms of Service ('Terms of Service"), in addition to the following terms and conditions agreed upon between DearDoc and Customer (individually "Party" or the "Parties"):

This agreement will auto-renew at the end of each contract Term (the "Renewal") unless either Party gives the other Party notice (via "written notice with verbal exit with Customer Success Manager") of termination at least 30 days prior to the end of the contract Term. In the rare event of a cancellation request, clients are required to participate in a mandatory exit interview as part of our continuous improvement process.

Upon Renewal, Customer authorizes scheduled charges to Customer via credit card or ACH account. Customer will be charged the amount indicated above each Billing Term. A receipt for each payment will be either emailed to you or available in your DearDoc billing portal, and the charge will appear on your bank statement from "DearDoc" or "Ratio Funding I LLC".
I acknowledge that product results vary and are not guaranteed.

Since the price above is significantly discounted, payments referred to herein shall not be refundable and not eligible for proration, and the Customer waives any right to charge-back this purchase with their credit card

Wow, the assistance with what I needed was very quick and helpful. Thanks 🙏

They are quick to add or remove anything on my website and are great at communicating.

Great customer service! My issue was fixed quickly and Alberto was very helpful!

Working with Camille is always a pleasure

They are very attentive ,efficient and patient. They make sure you have been satisfied.

Al was able to help our clinic figure the best way forward for our staff to help our patients in the best way possible. thank you