Avoid this firm. My experience was disappointing from start to finish. They seemed far more interested in collecting fees than helping the client. Poor communication, unnecessary friction, and an over... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another great result from an Organisation that battle the Big Banks on behalf of those who have been wronged through inappropriate behaviour. GMR doesn’t give up when the Banks think we - their “Custo... See more
Company replied
Thank you Get My Refund You investigated our claims and to our surprise were successful getting us an amazing $1100 return. All the staff that we conversed with were polite, punctual,and very happy t... See more
Company replied
I left a review for my first successful claim and I'm ecstatic that two further paid claims hit my account last night! Given these were insurances that I didn't even know I had, had no paperwork and... See more
Company replied
Company details
- Cashback Provider
- Alternative Financial Service
- Consultant
- Consumer Advice Center
- Non-Bank Financial Service
- Small Claims Assistance Service
Written by the company
Get My Refund💰 'Established in 2018, Get My Refund the first of its kind. As the original disruptors we have been fighting to create processes, compliance, and complaints procedures to provide trusted, uncomplicated resolutions for consumers, with the maximum benefit that is rightfully owed. The Finance & Insurance industry has had inadequate regulation with an unscrupulous culture created by large organisations and driven by profit margins Get My Refund are determined to ensure justice and the maximum monetary benefits that consumers are rightfully owed. Our team have specialised for many years in the finance and insurance industry, empowering us with firsthand experience, skills, and explicit knowledge of these predatory actions. We pride ourselves on being the voice, supporting whilst educating vulnerable consumers of their consumer rights. We have successfully claimed back millions in insurance premiums, most importantly our refunds "changes lives". We continue to lead, educate, and guide financial sectors for fairer and transparent services for Australians in the future. Get My Refund ensures clients are dealing with a responsible and ethical company and can manage complaints for both mis-sold insurance premiums and irresponsible lending products. Our client’s experience is of extreme importance, we provide a personal consultant to assist them throughout the whole process. Whilst, maintaining high standards throughout the complaint stages' Call our Australian based team for free, to have a friendly chat about how we can help you! No Refund No Fee Service. Don't delay, contact us today!
Contact info
Suite 57, 20-40 Meagher Street, 2008, Chippendale, Australia
- (02) 9156 1000
- Customercare@getmyrefund.com.au
- www.getmyrefund.com.au
4.1
Great
804 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was easy and quick.
July 23, 2023
Reply from Get My Refund - Junk Insurance Specialist
It's great to hear that the team's hard work has been recognized and appreciated. We take pride in our efforts to provide excellent service and are thrilled to have been able to bring a smile to your face. Thank you for taking the time to leave such a positive review, it means a lot to us. -GMR Team
Excellent communication from staff at…
Excellent communication from staff at Get My Refund,always helpful,reliable & informative when I needed to contact them.I was kept totally in the loop throughout the investigation.I have recommended their services to family & friends & highly recommend to anyone else seeking their assistance !
Very happy with my refund !! Thank you everyone at Get My Refund 🙏
July 8, 2023
Reply from Get My Refund - Junk Insurance Specialist
GMR appreciates your patronage and is thrilled to learn that you had an excellent experience with us. Your satisfaction means a great deal to our team, and we look forward to welcoming you back again in the near future.
It was a pleasant process
It was a pleasant process, little to no burden on me. Having a dedicated or consistent case officer was very beneficial. Great work..
June 30, 2023
Reply from Get My Refund - Junk Insurance Specialist
Thankyou for your feedback.
Please let us know what you would like to see so we can help you with this.
We loved being able to help you!
Great outcome
I was about to give up with this company as I had not heard anything from them for 6 months but once they were in touch with me, things started to happen pretty quick, and in no time I received an outcome that I did not expect. The only thing I would like to have happened was to be able to talk with the company by phone.
Great outcome it was money I did not expect.
July 23, 2023
Reply from Get My Refund - Junk Insurance Specialist
Thank you for the wonderful review! We're so happy to hear that you enjoyed your time with us and appreciate you taking the time to share your feedback with others. Your support means the world to us. -GMR Team
It really did not take much of my time
It really did not take much of my time, the process just kept ticking over in the background unit a resolution was sought.
July 23, 2023
Reply from Get My Refund - Junk Insurance Specialist
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your support. - GMR Team
Big Thankyou to the team at Get my…
Big Thankyou to the team at Get my refund for your work to get a refund on previous junk insurance.I could not have done it on my own. Thankyou again . Very professional and easy to deal with . Regards Sally
July 21, 2023
Reply from Get My Refund - Junk Insurance Specialist
It's great to hear that the team's hard work has been recognized and appreciated. We take pride in our efforts to provide excellent service and are thrilled to have been able to bring a smile to your face. Thank you for taking the time to leave such a positive review, it means a lot to us. - GMR Team
I had a great experience thank you guys…
I had a great experience thank you guys for fighting for me. This company kept in contact and always told me what was going on with my claim and got a nice size payment for me. I have already told others about your great work . Thank you again . God Bless
July 23, 2023
Reply from Get My Refund - Junk Insurance Specialist
Thank you for your consideration! We understand the importance of effective communication and appreciate your efforts to minimize disruptions. We remain committed to working hard on your behalf to safeguard your interests and ensure the protection of your funds.
Love, Get My Refund
The staff were absolutely fantastic
The staff were absolutely fantastic. Kept me updated on the progress of the claims and worked hard for me. Thank you so much!!!
July 16, 2023
Reply from Get My Refund - Junk Insurance Specialist
It's great to hear that the team's hard work has been recognized and appreciated. We take pride in our efforts to provide excellent service and are thrilled to have been able to bring a smile to your face. Thank you for taking the time to leave such a positive review, it means a lot to us.
Love, Get My Refund
Thanking Tracy and the team for their…
Thanking Tracy and the team for their patience and hard work, communication, and excellent customer care.
It's a process, but worth it, as the team try all avenues, I now will be receiving a refund, thank you
July 16, 2023
Reply from Get My Refund - Junk Insurance Specialist
GMR appreciates your patronage and is thrilled to learn that you had an excellent experience with us. Your satisfaction means a great deal to our team, and we look forward to welcoming you back again in the near future.
Thankyou GMR
Thankyou GMR, I was paid a claim I otherwise never would have received. Very happy.
They pushed on the big bank to review an otherwise cancelled claim and I got a reasonable pay out. It was actually quick as well. Recommend to anyone whom has been denied a claim to have a go.
July 10, 2023
Reply from Get My Refund - Junk Insurance Specialist
Hey Steven, absolutely amazing outcome. AND for those reading this, it is one of the BIG banks. It knocks you around when you get knocked back by a big bank and we get that. That's why we say how hard our team works to get you what you are owed. Our team have managed to get you a great outcome and we all love to hear how happy you are. Well done, enjoy that refund!!!!
They got the job done.
July 9, 2023
Reply from Get My Refund - Junk Insurance Specialist
Get Juanita, well done, one done!!
More still on the go. Thank you for the stars and review and we hope by the end you'll have even more wins in your pocket! Enjoy your refund.
To trust a company like yours after seeing on tv and the results well done
So professional about the way you went about it five ⭐️⭐️⭐️⭐️⭐️⭐️gave an extra star i hope recommend my friends to you guys for the service we’ll done
July 7, 2023
Reply from Get My Refund - Junk Insurance Specialist
Hey Wayne... our first 6 star review!!!! thank you so much. Great outcome for you. Don't forget if you have other lenders you'd like to check on, you can do that via the portal too. You just never know. Enjoy your refund!!!
Good and very happy with the results
Good and very happy with the results. I will doing again.
Thank you.
July 7, 2023
Reply from Get My Refund - Junk Insurance Specialist
Hey Beatriz, yes, do add more claims to look at via your portal.
What a great win you have had. Enjoy your refund and thank you for the review and all those pretty stars!!!
Fantastic great work
July 7, 2023
Reply from Get My Refund - Junk Insurance Specialist
Hey Victor, Fantastic win for you!! Thank you for your wonderful review and all the stars.. Our team love seeing the stars. Enjoy your refund.
Sarah Thorpe was so easy to understand…
Sarah Thorpe was so easy to understand and she deadset deserves a medal mate NGL and a pay raise too cheers cobber!
July 3, 2023
Reply from Get My Refund - Junk Insurance Specialist
You are so right Johann, Sarah is a star and works so hard to fight those big guys. She will be so happy to see your review and the team too are always there to help. Congrats on the win and enjoy your refund!!
That they did the work for you and they…
That they did the work for you and they were quick
July 3, 2023
Reply from Get My Refund - Junk Insurance Specialist
Hey Tina, what a great outcome on this one. Thank you for the review. Our team do so much work in the background so it's nice to have the stars to keep us going!! Enjoy your refund.
Reply from Get My Refund - Junk Insurance Specialist
Hey Lisa, thank you for the lovely review and we appreciate the feedback that it feels like a bonus. Get My Refund is set up to make it as easy as possible for our clients and the refunds can feel like a bonus. Enjoy your refund!!!
Stay patient
Didn’t have to do anything, they kept me up to date with the process and how things were working. Very successful
June 30, 2023
Reply from Get My Refund - Junk Insurance Specialist
Well done Mika, thank you for the review and the stars. Our team work real hard to make sure it is clear and simple for clients and you have already had one great outcome. You can add more lenders via your portal to. Enjoy your refund!
Good stuff!
Pretty simple to use portal, all you do is put in your info and sit back and wait you get emails regularly to let you know what stages it’s up to, 2 claims haven’t taken long at all I have several more on the go., so I’m looking forward to see how that pans out! Thank you get my refund team!
June 30, 2023
Reply from Get My Refund - Junk Insurance Specialist
Hey Brett, thank you for the review & stars, great to see you starting off with a couple already and still more being investigated yet. Fingers crossed that we are able to get you more wins yet. Enjoy your refund!
The whole process was so easy
The whole process was so easy! I just entered my details and basically forgot about it till they contacted me with details of a refund. I eneded up with approx $3500, money I never expected and came at the best time.
June 29, 2023
Reply from Get My Refund - Junk Insurance Specialist
Hey Heidi, well done on your win.. not too bad either. At the moment most people would agree this seems to be "a time" we all need a win! Thank you for the review, the team really appreciates the great feedback. Enjoy your win and keep an eye out for emails on more things still being looked into.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.