Get Set Clean Reviews 117

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I used Get Set Clean in between two sets of Airbnb guests staying, while I was abroad. Everything was so smooth - their communication was just excellent throughout (and messaged me on WhatsApp so it w... See more

Rated 5 out of 5 stars

We have used get set clean for over two years to help with our airbnb rentals when we're on Holiday. They have not let us down once and have always provided a cleaner on time and ensured that our hous... See more

Rated 5 out of 5 stars

We’ve been using Get Set Clean for over four years and think they’re fab. We’ve had a few different cleaners which have ranged from excellent to very good. Really good value for money, extremely flexi... See more

Company replied

Rated 5 out of 5 stars

We’ve used Get Set Clean for the cleaning of our Airbnb flat for some years now. The apartment is always cleaned to an immaculate standard and the cleaners are reliable and polite. They also take la... See more

Company replied

Company details

  1. Cleaning Service

Information provided by various external sources

Get Set Clean offers you cleaning services in London and Bristol area. Our house cleaning services are provided by experienced, efficient and trusted cleaners. Combat dirt with us!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

117 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A very reliable cleaning service

We have used get set clean for over two years to help with our airbnb rentals when we're on Holiday. They have not let us down once and have always provided a cleaner on time and ensured that our house is ready for our guests or us when we return from holiday. We would recommend them to anyone who are wanting to leave their home in safe hands while they're on holiday.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

House Cleaning

Get Set Clean has been doing a great job cleaning my house for several months now. After every cleaning, they send pictures to show their work, making everything clear and top-notch. I highly recommend the service.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Office cleaning

We used Get Set Clean in one of our offices and the service was great.
Cleaner was there on time and at the opening time the office was clean, tidy and ready to setup.
We highly recommend them.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great cleaning service

I have used them several times over this summer when we were travelling and I have a pleasant experience with the cleaners that they have sent.
Their office support is great and always trying to fulfil my requests.
I do recommend them.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with their services.

We started to work with Get Set Clean some time ago for our Airbnb property and we can say that they are very professional. Their cleaners are doing an exceptional job, following our instructions and providing us information/ pictures and reports after each cleaning session. We are also very happy with their booking system and that they are very responsive each time. We do hope that we'll have a long time collaboration.

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

They must have good people but didn’t send one to us

It’s a big step to let someone into your home. I’ve tried a couple of cleaning services and had things broken or lost and not mentioned.

This one came by recommendation. Unfortunately they sent a young lady who didn’t have enough English to understand instructions fully or to read the cleaning supplies and know which to use. For example, surfaces were being cleaned with Febreeze. Apparently laundry was done without detergent. The shower door is now unusable, and this being broken was not mentioned to me.

I am deeply disappointed in the agency as they clearly do have people who work really well and are consistent, but unfortunately I didn’t meet them.

Also, it would help to my mind to offset the considerable price if there were a Living Wage mark on the website, but at the time of writing there isn’t one of these on the site.

It feels deeply uncomfortable to have had someone come into my home and break things, not do a thorough cleaning job, not be able to communicate, and perhaps be in unfair working conditions due to this agency. Going to request a refund.

August 8, 2023
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Dear C Allan,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the experience you had with our service. It's our priority to ensure that every client receives the best service possible, and we regret that we did not meet your expectations on this occasion.
We understand the importance of clear communication, especially when allowing someone into your home. Whilst we value the diversity of our team, for clear communication between our cleaners and customers, we have translation measures in place for this specific reason. From our records, you refused this service.
Regarding wages, which you mentioned previously in your unedited review, for privacy reasons we don't disclose specific details. However, rest assured, all our cleaners are paid above the London Living Wage, as privately discussed with you. It's concerning to hear assumptions about unfair working conditions, especially when there hasn't been a direct conversation with any of our cleaners to validate such claims. Even though we are not an agency, we pride ourselves on maintaining a respectful and fair environment for all our cleaners.
We truly value the trust you placed in us by choosing our service based on a recommendation. Please know that we are committed to making things right and ensuring that such incidents do not happen in the future.
Once again, we apologise for the inconvenience and thank you for bringing these concerns to our attention.
If you have any other enquiries, please feel free to get in touch at office@getsetclean.co.uk
Kind regards,
Alex

Rated 5 out of 5 stars

Exceptional Service from GetSetClean

I've been using GetSetClean for my Airbnb properties and I must say, their service is nothing short of exceptional. As a host, it's crucial to provide a clean and comfortable environment for my guests, and GetSetClean has been instrumental in helping me achieve this.

One of the standout features of their service is the provision of linens and toiletries. This has not only saved me time and effort but also ensured that my properties are always well-stocked and ready for guests.

What I appreciate most about GetSetClean is the peace of mind they offer. Knowing that they are taking care of these essential aspects allows me to focus on other important areas of my business. Their team is professional, efficient, and always ready to assist, which makes the whole process seamless.

In conclusion, I highly recommend GetSetClean to any Airbnb host looking for a reliable and high-quality cleaning and supply service. Their commitment to customer satisfaction is evident in their high-quality service delivery, and I look forward to continuing my partnership with them.

February 15, 2023
Unprompted review
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Reply from Get Set Clean

Dear Vivianne,

Thank you for your glowing review! We're truly honoured to be a part of your Airbnb journey. Ensuring that hosts like you can provide a pristine environment for guests is at the heart of what we do. We're delighted to hear that our provision of linens, toiletries, and our dedicated team have made a significant difference for you.

Your peace of mind is paramount to us, and we're committed to delivering exceptional service consistently. Your high recommendation is greatly valued, and we're excited to continue our partnership with you.

Best wishes,
Alex

Rated 5 out of 5 stars

Outstanding Service by Get Set Clean

Get Set Clean has been an invaluable asset to my Airbnb business, providing top-notch cleaning services and supplying essential items like linens and toiletries. Their team is professional, efficient, and trustworthy, ensuring every part of my properties is immaculate. They offer flexible services at fair and competitive prices. The booking process is convenient, done online or through their app. I highly recommend Get Set Clean for their exceptional service and the peace of mind they offer.

July 14, 2023
Unprompted review
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Reply from Get Set Clean

Dear Chris,

Thank you for your outstanding feedback! We're thrilled to be a valuable asset to your Airbnb business. Our team takes pride in ensuring every detail is attended to, and we're glad to hear that our services, from cleaning to supplying essentials, have met your expectations. Your high recommendation is greatly appreciated, and we're committed to continuing to offer you exceptional service.

Best wishes,
Alex

Rated 5 out of 5 stars

Excellent service

Get Set Clean have looked after my three flats in central London for about six years, they have been reliable, trustworthy and efficient, they are also flexible accommodating cancellations and last minute bookings. Friendly and professional cleaners. Highly recommend.

July 27, 2023
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Dear Rupert,

Thank you for your kind words! We're honoured to have been your trusted cleaning service for the past six years. It's always our goal to be reliable, flexible, and efficient. Your high recommendation means a lot to us, and we're committed to maintaining the standards you've come to expect.

Best wishes,
Alex

Rated 5 out of 5 stars

Professionalism

I have availed the company's services on multiple occasions and have consistently been impressed with the outcomes. Their punctuality, professionalism, and politeness were remarkable. They demonstrated great meticulousness in achieving the final finish and paid genuine attention to detail. My house was very clean after and every penny spent was worthwhile, and I enthusiastically recommend their service to anyone. Without a doubt, I will be a returning customer

July 17, 2023
Unprompted review
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Reply from Get Set Clean

Dear Georgiana,

Thank you for your glowing review! We're delighted to hear that our team's professionalism, punctuality, and attention to detail have consistently met your expectations. Your satisfaction is our top priority, and we're grateful for your enthusiastic recommendations. We look forward to serving you again in the future.

Best wishes,
Alex

Rated 5 out of 5 stars

Lovely cleaners

Have been a customer of Get Set Clean for a long time, and have always loved their work. Every cleaner I’ve had has been great at picking up on small things not even I notice anymore! Have recommended to other moms and neighbours.

July 26, 2023
Unprompted review
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Reply from Get Set Clean

Dear Rosalind,

Thank you for your lovely feedback! We're thrilled to hear that our cleaners consistently meet your expectations, even in the smallest details. Your recommendations to other mums and neighbours are the highest compliment. We truly appreciate your long-standing trust in Get Set Clean.

Warm regards,
Alex

Rated 5 out of 5 stars

Great for holiday rentals

I run a holiday rental and have used Get Set Clean for 3 years now. They offer linen services and it's a great help not having to worry about bedding and towels. They double check the cleaning is up to my standards during every clean and both the cleaners and customer service are always happy to help.

July 26, 2023
Unprompted review
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Reply from Get Set Clean

Dear Alessandra,

Thank you for your kind words! We're pleased to support your holiday rental with our linen services and cleaning. It's our priority to ensure everything meets your standards. We truly appreciate your trust over the past 3 years and are always here to assist.

Best wishes,
Alex

Rated 5 out of 5 stars

Excellent Airbnb cleaners

Get set clean do our contract cleaning for our Airbnb business. They have a great team who all do an excellent job each time.

July 26, 2023
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Dear Uri,

Thank you for your feedback! We're delighted to hear that our team consistently delivers excellent cleaning for your Airbnb business. Your trust in Get Set Clean means a lot to us, and we're committed to upholding these standards.

Best wishes,
Alex

Rated 5 out of 5 stars

Airbnb cleans

We’ve used Get Set Clean for the cleaning of our Airbnb flat for some years now.
The apartment is always cleaned to an immaculate standard and the cleaners are reliable and polite.
They also take last minute cleans on, which is really useful when taking Airbnb bookings.

July 26, 2023
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Dear Scarlett,

Thank you ever so much for your kind words!

We're delighted to hear that you've been pleased with our services over the years. It's always our aim to ensure that every property we clean, especially Airbnb flats like yours, is left in an immaculate condition. We're also pleased to know that our team's reliability and politeness have met your expectations.

We understand the unpredictable nature of Airbnb bookings, and we're always here to accommodate last-minute cleaning requests to make things easier for you.

Thank you for trusting Get Set Clean with your property. We look forward to continuing our partnership and serving you in the years to come.

Warm regards,
Alex

Rated 1 out of 5 stars

This company cannot be relied upon

This company cannot be relied upon. They have recently told me that their cleaners don’t do ironing anymore, yet they’re supposed to be doing Airbnb turnaround cleans. They usually leave about an hour early, sending you pictures of a bunch of stuff that hasn’t been done and saying there’s no time left to do what was asked. Recently, I asked them to wash the mattress protector and put it back on with the clean bedding I had provided, and they text me 30 mins before the cleaner is due to leave saying that the mattress protector is wet and please could I advise. They were good when we first used them but it’s got progressively worse in the recent months. I can’t trust them anymore. Also noticed there are no reviews since 2021… so disappointing.

July 26, 2023
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Dear Amy,

Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you've experienced.

Regarding the mattress protector "cover" issue you mentioned, we'd like to clarify that we took immediate action. As soon as you brought it to our attention, we dispatched another team member to address the situation, ensuring the problem was resolved promptly. Moreover, you were not charged for that particular cleaning session.

In terms of the ironing services, we made a company decision to discontinue this service for Airbnb hosts about a year ago. We understand the importance of clear communication, and we apologise for any confusion or inconvenience this might have caused.

Lastly, concerning the cleaner finishing an hour early, please be assured that you were not charged for the time not utilised. Our goal is to provide efficient and thorough cleaning services, and we're truly sorry to hear that this was not your recent experience.

We value your feedback and will use it to make necessary improvements.

Kind regards,
Alex

Rated 5 out of 5 stars

Great agency

Great agency - good and clear communication. Prompt responses to queries. Our cleaner is lovely and hard working. We are delighted to continue using this service. Thanks to the team for their diligence.

November 18, 2021
Unprompted review
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Reply from Get Set Clean

Hi Shim,

Thank you so much for your kind review!

It means a lot to us when our hard work pays off and we're delighted to hear this!

Alex

Rated 5 out of 5 stars

Recommending Get Set Clean!

We have been using Get Set Clean for three years now and are very happy with them. The cleaners are all very reliable (we particularly like our current cleaner Alina) and the administration is extremely efficient and helpful.

November 17, 2021
Unprompted review
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Reply from Get Set Clean

Hi Marion,

Thank you for this! We're so happy to hear that everything is going so well.

We always try to find the best fit so this is great!

Alex

Rated 5 out of 5 stars

These lot have been great

These lot have been great! Sometimes, things happen and either they or I have to cancel, but that's normal. For the most part, whomever they send does a good job. Granted, there are a few bits here and there that get looked over, but again, that's normal. I like them a lot.

November 3, 2021
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi Steven,

Thank you for your kind words!

As you mentioned sometimes unexpected things happen, but when they do we try our hardest to help you out in a slightly different way.

Alex

Rated 5 out of 5 stars

Get Set Clean have great customer…

Get Set Clean have great customer service, always a pleasure to deal with. Their cleaners are punctual and polite

October 29, 2021
Unprompted review
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Reply from Get Set Clean

Hi Sarah,

Thank you for your kind review!

We appreciate this a lot and it means very much to us to see our efforts being recognised.

Alex

Rated 5 out of 5 stars

Great team and excellent service

We have had nothing but great service from the team from the very beginning. Communication is polite and clear. We have great continuity of cleaners all of whom are so lovely and clean really well, but equally they are great at covering holiday. Recommend very highly.

October 29, 2021
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi Kate,

We're so happy to hear you say this!

We only work with the most hard-working people we find, so we truly appreciate your review.

Alex

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