I used Get Set Clean in between two sets of Airbnb guests staying, while I was abroad. Everything was so smooth - their communication was just excellent throughout (and messaged me on WhatsApp so it w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have used get set clean for over two years to help with our airbnb rentals when we're on Holiday. They have not let us down once and have always provided a cleaner on time and ensured that our hous... See more
We’ve been using Get Set Clean for over four years and think they’re fab. We’ve had a few different cleaners which have ranged from excellent to very good. Really good value for money, extremely flexi... See more
Company replied
We’ve used Get Set Clean for the cleaning of our Airbnb flat for some years now. The apartment is always cleaned to an immaculate standard and the cleaners are reliable and polite. They also take la... See more
Company replied
Company details
Information provided by various external sources
Get Set Clean offers you cleaning services in London and Bristol area. Our house cleaning services are provided by experienced, efficient and trusted cleaners. Combat dirt with us!
Contact info
4th Floor 86-90 Paul Street, EC2A 4NE, London, United Kingdom
- 02035363616
- help@getsetclean.co.uk
- www.getsetclean.co.uk
4.6
Excellent
117 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable + trustworthy company
Reliable + trustworthy company. Have used them a lot. Easy to book. Cleaners always punctual and polite. Never cancel. Do a good job. Recommend.
October 29, 2021
Unprompted review
Reply from Get Set Clean
Hi Jane,
Thank you for your kind review.
At Get Set Clean we all work hard to make sure all of our clients are satisfied, so this is great to hear!
Alex
Highly recommended
I’ve been using GSC for about a year now and I’m really happy with them. I’ve had several different cleaners over that time and they’ve all done a really good job. The agency have been very flexible, friendly and polite. Highly recommended.
October 28, 2021
Unprompted review
Reply from Get Set Clean
Hi Lucy,
We are so happy to hear you say this!
Thank you for your kind words and review; they're very appreciated.
Alex
Outstanding Service
I used Get Set Cleans services for many years whilst living in London and found them to be the most reliable with outstanding customer service and impeccable cleans
October 27, 2021
Unprompted review
Reply from Get Set Clean
Hi Marc,
Thank you for your kind words.
We truly appreciate them as we work hard to maintiain high standards!
Alex
Time wasters
After the first booking they text to tell me they had no one available at the time I booked for.
They first told me no one was available and offered me a cleaner 4 hours after my original time requested, then afterwards I complained they used covid symptoms as the reason for the non availability, which is hard to believe as it was used after I complained.
Covid symptoms in winter is going to be very common .. maybe take tests like I do every week for work.
October 15, 2021
Unprompted review
Reply from Get Set Clean
Hi Kirsten,
Thank you for your feedback. We are sorry to hear you were dissatisfied with the services provided by the office staff.
The cleaner we would have sent you unfortunately presented with Covid-19 symptoms which meant that we could not send her and put your health in jeopardy.
We take the health of our clients and cleaners very seriously, which is why we decided that instead of sending an ill cleaner, we would offer you another cleaner.
Since our availability was tight, you were offered an alternative time on the same day with a different cleaner and also an alternative date too. You refused both.
Again we are sorry for any inconveniences caused and hope you can understand our decision to not send an ill cleaner to your home.
If you've got any more questions, feel free to contact us at info@getsetclean.co.uk and we will do our best to answer any queries you may have.
Hope this is helpful.
Alex
lovely cleaners did a great job!
August 27, 2021
Unprompted review
Reply from Get Set Clean
Hi Billie, thank you for your kind words, they mean a lot! We've noticed that you've entered the wrong star rating however!
Highly recommended!
GSC have been cleaning my 3 bedroom house in Forest Hill for a couple of years and their service has always been impeccable.
Not only do all of their cleaners do a great job (in my experience), the team in the office are super friendly and helpful, and have often gone out of their way to alter pre-agreed cleaning dates with a couple of days notice when I have requested it (thanks again guys!!). They also always respond to any (rare) issues quickly, politely and with minimum fuss.
The account system on their website is excellent, but they never use it to avoid communicating via text if that's what the customer requests.
Based on my experiences, I would have no hesitation in recommending them for a regular domestic cleaning job.
July 16, 2020
Unprompted review
Reply from Get Set Clean
Hi Paul,
Thank you so much for your kind words; they are truly appreciated!
We are so happy to hear you enjoy our services and your recommendation means a lot to us.
Alex
Excellent service
Very good service from the start. The agency was communicative and responsive. All the cleaners sent were trustworthy and did a high quality job that went beyond the specifications. I would use this agency again at my next home.
May 27, 2020
Unprompted review
Reply from Get Set Clean
Dear Orla,
Thank you very much for your kind review.
It means a lot to us and we greatly appreciated.
We await you getting in touch whenever you wish to start using our services again!
Get Set Clean Team
A brilliant experience
A brilliant experience right from the start...acquiring the app, booking and of course, quality of the cleaning. Excellent across the board.
February 19, 2020
Unprompted review
Reply from Get Set Clean
Hi Richard,
Thank you for the kind review!
We work hard to make your experience easy and enjoyable.
Alex
Get Set Clean did an amazing job for me
"Mihaela from Get Set Clean is such a friendly and lovely lady. She did an absolutely fantastic job for us and the house was sparkling when she left. Thank you!"
February 10, 2020
Unprompted review
Reply from Get Set Clean
Hi Kate,
Thank you for your review.
It is so great to hear that you enjoy our services and that you had a great experience with our cleaner!
Alex
The first clean we had exceeded our…
The first clean we had exceeded our expectations! Great job
February 10, 2020
Unprompted review
Reply from Get Set Clean
Hi there,
We are so happy to hear that you enjoyed our services!
We will continue meeting these expectations.
Alex
Very good cleaning company
Very good cleaning company. Used for years. Very reliable and responsive.
February 9, 2020
Unprompted review
Reply from Get Set Clean
Hi Alexandra,
Thank you for your kind review.
I means a lot to us when our clients recognise our hard work.
Thank you!
Alex
Poorly trained cleaners
I have been using the service for around a year. They started good, however once become comfortable with me as client start sending poorly trained cleaners.
They was working on 2 of my properties. First time I complained they refused to clean one of my property. Second time I complain they refused to clean my second property.
What is interesting, they think they are always right and client is always wrong, doesn’t matter what evidence you present. All poorly done jobs was fully charged and one even extra charged without any agreement. They simply collected money from account. Really don’t advise to use this service!
January 29, 2020
Unprompted review
Reply from Get Set Clean
Dear Anna,
Please let us go ahead and clear up some misunderstandings in your review.
We only send cleaners to AirBnB locations who have AirBnB experience and are trained to execute even higher standards.
During your time with us, you had given us one AirBnB property and a personal property. After a few demands that were not expected from your part, we agreed together, in writing, that it would be best that you find someone else. We did not refuse to clean your personal property.
As for the other, AirBnB property, you let us know that you needed a booking for a specific date where we were fully booked. After letting you know this, you were the one to end our professional relationship, in writing. We did not refuse to clean your second property.
We try very hard to make sure that every client is pleased with their end results and our services, and we are very sorry to hear that you believe we have not tried hard enough.
As for the extra charge, please remember that we have your confirmation in writing to take the extra money out of your account, which we got before doing so. This extra charge was for an extra hour that the cleaner needed after your guests were unable to leave the property in an adequate state.
Hope this has made sense and that minor details have been remembered.
If you wish to speak about this further, feel free to contact us privately on info@getsetclean.co.uk
Kind regards
Alex
Very easy to deal with them
Very easy to deal with them. Good cleaner turns up ever week who does a good job.
January 15, 2020
Unprompted review
Reply from Get Set Clean
H there,
Thank you for leaving us a review.
It is greatly appreciated.
Alex
Excellent
I was recommended Get Set Clean by a friend. There has been outstanding communication throughout the company and excellent cleaning standards.
January 14, 2020
Unprompted review
Reply from Get Set Clean
Hi Ty,
Thank you for your kind review.
We appreciate it a lot!
Alex
Reply from Get Set Clean
Hi Charlie,
Thank you for leaving us such a kind review.
We appreciate it!
Alex
Reply from Get Set Clean
Hi Imelda,
Thank you for your kind review!
It means a lot us.
Alex
Great service and clear!
Our cleaner was great- promptly arrived, thoroughly cleaned, and met all expectations - highly recommend!
December 9, 2019
Unprompted review
Reply from Get Set Clean
Hi there,
Thank you very much for this kind review.
It is greatly appreciated!
Alex
Very good & professional
Very good & professional! The cleaner is doing an amazing job and the agency is very good at managing cleaners.
With other agencies I always had issues with a cleaner not showing up - Get Set Clean organsies a substitute (if feasible) whereas other agencies just do nothing. Excellent so far!
December 3, 2019
Unprompted review
Reply from Get Set Clean
Dear Thomas,
Thank you for recognising the hard work my colleagues out in to make sure every client is pleased.
It means a lot to us!
Alex
Great cleaning company in London
Get Set Clean has been taking cared of my holiday renting cleaning apartment for a few months now and I couldn´t be happier. They send you pictures after every service, the communication with them is great and take action on any issue you may have. All my customers are very satisfied with the the level of cleanliness they provide and I have the intention of continuing with this company for many, many years to come !
November 28, 2019
Unprompted review
Reply from Get Set Clean
Dear Ana,
Thank you so much for praising our staff like this!
We cannot begin to tell you how much it means to have our customers recognise our hard work and enjoy our services.
Alex
Reply from Get Set Clean
Hi there,
Thank you for praising our staff!
It means a lot to us when our hard work pays off.
Alex
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.