The Bot kept running me in circles. There wasn't a direct way to contact a person and almost gave up. I had an issue that wasn't covered in the general entries, which didn't answer my question. Finall... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
great app in theory for cashback on everyday things, but 4 out of 5 times i try to get cash back i have to fight with upside to redeem it despite doing everything right. if getting cashback were smoot... See more
Company replied
The concept is great. But if everything is not perfect in the back office you’ll be disappointed to find you won’t get the rebate. Circle K is horrible and only gets the rebate every other time. This... See more
Company replied
Specific Gas Stations & Restaurants display based on your location. I learned the first time that I clicked the wrong gas station that was 8 miles away. After my purchase didn't process I "chatted" my... See more
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Company details
Written by the company
Upside is building and distributing a new economic model that levels the playing field in brick and mortar commerce and empowers everyone to earn more. Retailers earn more profit without changing how they operate, and consumers enjoy increased purchasing power on the things they need.
Contact info
United States
- support@upside.com
- www.getupside.com
3.5
Average
648 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Upside is a great app
Upside is a great app - saves money through its cash back feature. The app is very good but if you forget to enter your receipt and close the app - their online help system is wonderful. They resolved my issue and notified me my cash back request was processed.
June 20, 2026
Unprompted review
Reply from Upside
So glad our online help team could step in and get that taken care of for you! It's great to know you're enjoying the cash back savings. Thanks for five stars, Vicky!
Two thumbs up.👍👍
Great way to get the best fuel prices. Easy to use all features on the app.
June 23, 2026
Unprompted review
Reply from Upside
Hi Don! It is great to know you're finding the app easy to use and that it's helping you get the best prices on fuel. We really appreciate you sharing your experience!
Does not give anything back.
Does not give anything back.. used 8 times all items say delay..
June 23, 2026
Unprompted review
Reply from Upside
We want to make sure you get the cash back you've earned. While processing can sometimes take a little time depending on the retailer, having multiple delays isn't ideal. Please reach out to our support team so they can look into your account and get everything sorted out for you.
Reply from Upside
Hi Carol! We always want to make sure you are getting the value and savings you expect from the app. If something didn't go right with your experience, please reach out to our support team so they can look into this for you.
Prompt solving of customer service…
Prompt solving of customer service issues
June 20, 2026
Unprompted review
Reply from Upside
That is exactly what we aim for! It's great to know our team was able to get everything sorted out quickly for you. Thank you for the five stars!
Thankful new customer.
I'm a new user with this app and I enjoy it I am not here to expect to get rich every night but every little bit does help and I am thankful for that. I did have one issue with a receipt and the customer service agent that I was with was outstanding She had my funds posted the same day. . I would recommend upside to all my friends which I have and they're also enjoying it. My only downfall is the grocery store is Giant that I have to use for cash back so I only buy my meats at Giant. I wish they would include Food Lion that's my primary grocery store for everything else I need.
June 8, 2026
Unprompted review
Reply from Upside
Welcome to the app, Donna! It is wonderful to hear that those savings are already helping out and that our support team could get that receipt fixed up for you so quickly. We also appreciate the feedback about wanting Food Lion added, as we always want to know where our users prefer to shop. If you ever need help with anything else down the road, please feel free to reach out to our support team.
Fast reply’s.
I’ve had at least a half dozen receipts not accepted for one reason or another. Every time I reach out, Upside has taken care of it right away with no issues. Always a response !
June 22, 2026
Unprompted review
Reply from Upside
We are happy to hear our team has been so quick to help you out whenever a receipt doesn't go through. It's great having you with us, and please feel free to reach out to our support team whenever you need a hand!
Prompt and helpful response!
My message was answered very quickly. And, the issue was resolved promptly! Thank you!
June 20, 2026
Unprompted review
Reply from Upside
It is great to know our team was able to jump in and take care of everything so quickly for you. We really appreciate the feedback, Tracey!
Very responsive when you have a…
Very responsive when you have a question on a delayed payment to your account.
June 22, 2026
Unprompted review
Reply from Upside
Our team always aims to get back to you as fast as possible, so it is great to hear you had a good experience. We are always here if you ever have any other questions!
The app is getting easier to navigate…and cashback $$$$
The app is getting easier to navigate and it is WONDERFUL to get cash back on gas!!! I had an issue with submitting a receipt form a restaurant , and was able to resubmit it. Thanks for helping everyday folks save some money!!!
June 22, 2026
Unprompted review
Reply from Upside
We are so glad the app is feeling easier to use and that you are enjoying the savings on gas and food! Enjoy keeping that extra cash in your pocket!
I almost rated it 5
I almost rated it 5, but I don’t just give those out. I also read the 1 star reviews out of curiosity. What I can say after using this app for the last 4 months after being introduced to it is that it is worth it imo. It’s not that I haven’t had an issue from time to time, but that every time I had an issue it was corrected whether it was a bonus issue or a rebate issue support always got back to me. Start with the AI help comment bubble thing found in the app under help and I’d voice my concern or issue there. Didn’t matter what my issue was I’d start there and this WILL get an email response from a person in the next few days. They say could be up to 10, but I’ve usually gotten the help I needed pretty quick. They have always helped me, whether they were explaining something (I usually didn’t understand) OR making right a situation that resulted in a greater rebate earned, they always helped. I always had the owed credit show up manually in my rebate account thing. I drive everyday for work. I have two cards I use. In under 3 months I have accrued over $200 in rebate credits. I have cashed out twice straight to my bank account without a single issue. I read online that sometimes the gift card option was shaky so I sent straight to my account and neither time did I have an issue. So in typing this review, I’d say this would be 5 stars if I didn’t have any wait times on anything AND I shouldn’t be left with nothing if a referral downloaded the app and created an account, but doesn’t use it. That is my only complaint. I have had a couple referrals download and create an account but didn’t use the app. Sooo that sucks lol but I think bringing someone over that downloads & creates an account should get me something instead of nothing lol. So in short, I don’t know what those 1 star reviews are talking about because that is the polar opposite of my experience, and I absolutely recommend this app to anyone but especially those that drive a lot daily. It’s worth it.
June 21, 2026
Unprompted review
Reply from Upside
It is awesome to hear you've already saved over $200 in just a few months! We really appreciate your honest feedback about the referral system and wait times, as hearing from our daily drivers helps us look for ways to make things better. We're also glad to know our team has been able to look after you whenever you needed a hand. If you ever have any questions or need assistance down the road, please feel free to reach out to our support team.
Reply from Upside
Love hearing that! We are so glad you are having a great experience with the app. Thanks for taking the time to leave us a review!
Awesome customer service and take care…
Awesome customer service and take care of in a timely manner. Glitches happen, but they stand behind there company and get things handled.
June 18, 2026
Unprompted review
Reply from Upside
We really appreciate you sharing this! Glitches can definitely happen from time to time, but we always want to make sure we have your back and get things sorted out quickly. Thanks for the great support!
Upside doesn't deal with problem retailers
Upside has continued to offer gas incentives from a local retailer, Sunoco, that doesn't get the required information to Upside in a timely manner, if they ever do. I have trouble claiming my rewards, because I have to wait 11 days to get Upside customer support involved in the transaction and awarding of my rewards money. EVERY time ! I make Upside support aware that I have to go through this process EVERY time I buy from this one retailer, and they have yet to do anything about correcting the situation. I have sent receipt, credit card charges and a copy of the claimed offer,as verification of my purchase to Upside, but they refuse to grant me my rewards until the 11 day processing period is up.By getting customer support involved, that purchase is not counted in any promotional monthly bonus that might be offered that month. Overall, I like Upside, but am very tired of going through this EVERY time I use the most local gas station for me!
June 8, 2026
Unprompted review
Reply from Upside
We appreciate you sharing your experience with us, Ken. It is completely understandable how waiting for rewards to clear can be frustrating, especially when you are trying to hit monthly bonuses. Processing times can vary based on when transaction data comes through, but we always want to make sure you get what you earned. If you ever need help with a specific offer or want our team to double-check a transaction, please reach out to our support team so they can look into it for you.
Very quick response to my concern and…
Very quick response to my concern and solved the issue right away
June 19, 2026
Unprompted review
Reply from Upside
That is exactly what we like to hear! We are so happy our team could jump in and get everything sorted out for you so quickly.
Sometimes a BS you on the payout
Sometimes a BS you on the payout! I think I'll start building my rewards with a gas station app
June 6, 2026
Unprompted review
Reply from Upside
Hi Jason! We definitely want to make sure you are getting every bit of cash back you earn. If you ever have a payout that doesn't seem right, please connect with our support team so they can take a closer look and get it sorted out for you.
Love our experience with Upside…
Love our experience with Upside especially when traveling long distance. Thank you
June 20, 2026
Unprompted review
Reply from Upside
We are so glad to hear that! It is awesome knowing we can make your long-distance trips a bit easier. Have a safe drive next time you hit the road!
⭐️⭐️⭐️☆☆
⭐️⭐️⭐️☆☆
I really want to love using Upside because it can be super helpful. I love checking the app before I buy gas 🚗⛽ and using it at restaurants in my area 🍔🥤—when it works, the cashback is a great bonus!
However, the biggest downside is the payout and verification process. Cashback takes way too long to process ⏳, and many of my purchases stay stuck in “processing” and never pay out at all. This happens even when I link my card or upload receipts correctly—and I’m inserting my card, not using tap-to-pay. 💳
I’ve also had to reach out to customer service multiple times, which gets frustrating 😕. The verification should be much faster, and cashback should be credited every time when the requirements are met.
Overall, Upside has a great idea and real potential, but the reliability and speed of cashback really need improvement for it to be a 5-star experience.
June 20, 2026
Unprompted review
Reply from Upside
We love that you're enjoying the savings on gas and restaurants! We also really appreciate your honest feedback about the processing and verification times, as we are always working to make the experience faster and more reliable. If you still have purchases stuck in processing, please reach out to our support team so they can take a closer look and get it sorted out for you.
I love this app
I love this app, small savings do add up. When I have issues on delays for my cash back I reach out and my issues gets resolved fast. I don't know how I didn't start using Upside sooner. Recommending to my family and friends! Keep it up.
June 4, 2026
Unprompted review
Reply from Upside
That is awesome to hear, Jose! Those small savings definitely add up over time, and we're so glad our team has been able to help you out quickly whenever you've needed it. We really appreciate you sharing the app with your family and friends. Happy saving!
I had an issue with one of my purchases…
I had an issue with one of my purchases not being processed. When I reached out to support, the issue was resolved within 24 hours. I love this app
June 15, 2026
Unprompted review
Reply from Upside
It is great to know our team could jump in and fix that for you so fast! We are so happy you are loving the app, and we appreciate you sharing your experience. Thanks for the five stars, Deb!
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