Geyser Radiators Reviews 

2,576
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Absolute rubbish, avoid at all costs, do not stand behind their pathetic 5 year warranty, instead try to blame installer, despite same rads being fitted upstairs having no problems. I believe it was a... See more

Rated 5 out of 5 stars

Ordered from this company after being let down badly by another and I wish I'd just gone straight to Geyser to start with! Competitively priced and great service, the product arriving just two days la... See more

Rated 5 out of 5 stars

First class from the start! Very helpful staff to advise on requirements from their made to order designer radiators and valves! Ordered 4 rads said they would take up to 12 weeks to manufacture,... See more

Company replied

Rated 5 out of 5 stars

Top quality product at a competitive price. This is not the cheapest on the market but it is a quality bit of kit and worth the asking price. Despatched promptly and well packaged. Great idea to send... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Bathroom Remodeler
  3. Interior Designer

Information provided by various external sources

Geyser is a longstanding reputable supplier of designer heating, in business since 2001 so is a well seasoned, expert in its field. We are based in Bolton, Greater Manchester so centrally located within the British Isles and Ireland. Overall with Geyser you’ll get the meticulous attention to detail as everything we do is very thorough - expertly planned and well executed. We deal with both domestic customers (the end user) and trade customers alike and are equally positioned to work with both. Every member of staff undergoes intense product and technical training to ensure that we can offer you the best advice. Staff are not permitted to even answer the telephone until they have had this training so you the customer gets consistency every time. We specialise in Radiators and Heated Towel Rails for: o Central Heating o Electric Heating o Dual Fuel Heating (the combination of the two energy types on the same product). We also offer a vast selection of Parts and Accessories for radiators and towel rails including radiator valves, electric heating elements, timers, small parts etc. Geyser conceptualises its own O.E.M. (Original Equipment Manufacturer) branded heating products right from drawings to the finished product. These are then produced on our behalf in our nominated manufacturing plants, located predominantly in mainland Europe and Turkey. Geyser is also stockist for many leading radiator industry brands. For other products from these brands consult their own literature (available from Geyser) or visit www.geyser.co.uk. All of our products are of the highest quality and specification. The fact we sell our own O.E.M. products shoulder to shoulder with leading brands is testament to the fact they are directly comparable in terms of quality and therefore you can only expect the very best from everything we sell. Our 12,500 square foot warehouse is always immaculately clean, ultra organised and houses approximately 90% of the products we sell, making them available on next day delivery across the UK and Ireland. You can rely on us. Geyser [gee-za] Radiators.. … your hot spring of Designer Heating Ideas.


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4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.3

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Rated 5 out of 5 stars

Great looking designer products at a…

Great looking designer products at a fair price - website is exemplary - intelligently done and a joy to navigate, which makes the buying process a quick and easy operation.

February 24, 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Susan

Thank you so much for your comment, and 5 star review. I will pass your comment regarding the website on to our web designer. She will be so pleased.

Jason

Rated 5 out of 5 stars

I placed an order and then realised I'd…

I placed an order and then realised I'd ordered the incorrect size! Geyser were amazing - put the order on hold until I had managed to speak to them and sorted it out promptly. Refunded the difference to me immediately and I received the radiator within a couple of days.

February 19, 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Mrs Waddingham

Thank you so much for you comment and 5 star review.

Jason

Rated 4 out of 5 stars

Looks great but still to install

Looks great but still to actually install it in-situ
Only issues i had was with the delivery guy only delivering the heater and box of fixings.
I guess he couldn’t actually read !
Geyser contacted and delivered promptly the next few days later and luckily not in rush to get installed.

February 17, 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Phil
Thank you so mush for your comment and 4 star review. I can only apologise for the issue you had with the courier, I am just so glad that I could sort it out for you quickly.
Jason

Rated 5 out of 5 stars

Great product and service

Great product and service. Would recommend.

February 17, 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Steve

Thank you so much for your 5 star review.

Rated 5 out of 5 stars

First rate product

First rate product, great design with plenty of choice. Radiator was well priced, however the matching towel rail was considered expensive so left out of order.

February 13, 2020
Unprompted review
Rated 5 out of 5 stars

Very high quality product

The delivery was fast and efficient and the radiator arrived completely intact. It feels and looks very well made, high quality and the mirror is perfect without any distortion. The installation was quick and straightforward and it is heating a 5mx2.6m room perfectly (while the mirror remains cool). An excellent product at a fantastic price! I watched a few YouTube Geyser videos, which were very useful in choosing the correct product. Excellent company, highly recommended!

February 10, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered this for delivery to our home…

Ordered this for delivery to our home in Northern Ireland only to be told it would cost an extra £180 in delivery (for a £300 radiator). I don’t understand why the company advertises free delivery in the UK and then try to charge for delivery to N Ireland. N Ireland is part of the UK

February 7, 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Rob
Thank you for your comment. As it was explained to you at the time, this radiator needed a specialist courier, due to the weight. As the courier we use doesn't deliver to Ireland, your order needed to be on a pallet. This was to remove any risk of injury to person, or damage to the goods.
We do not make any money from any courier charges, and the price you was given, was the price we would have to pay. This is because the radiator would have had to go on as a double pallet, (taking up 2 pallet spaces to Ireland) due to the size of the radiator.
All of this was explained to you in full, with a FULL refund and apology.
Please see below information, taken from our website.
"All of our prices include the cost of shipping so there is no additional charge for delivery to England & Wales at checkout. For customers in Scotland and Northern Ireland additional charges may apply. You will be contacted with an exact price for delivery and given the option to proceed or cancel order."

Rated 5 out of 5 stars

Excellent

Radiator received 1 day after order.

Great product and great service.

Thanks I wish all firms were as good as this.

January 30, 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Steven
Thank you so much for your comment and your 5 star review.

Rated 5 out of 5 stars

The towel radiator was easy to order…

The towel radiator was easy to order online. It arrived within a couple of days and I was kept informed of the delivery date as the delivery was a tracked service.
I’m very pleased with the service I’ve received, thank you.

January 30, 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Joanne
Thank you so much for your comment and your 5 star review.

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