Ghelter Reviews 

Great service had some issues with wrong hat size was solved quickly
Will definitely order again 😁

I have made several purchases over last few years and there was not a single issue in the process. There is a broad assortiment of hats and caps, communication with the team is excellent, delivery within the time stated during the purchase. The tracking is easy with SHOP application so the messages pop up when there is an update. All in all, I strongly recommend the shop if you are in need for any headwear.

Great products at excellent prices and moreover, the very best communications.

You can have absolute confidence dealing with Ghelter.

Oh how I wished I had done some research and looked out for reviews before purchasing! By the name of the website and the look of the hats, I thought the hats were coming from Ireland. I purchased two hats that came to a total of GBP £63. After I hit Buy, I then sadly realised the hats were coming from China. Too late to cancel my order, but continued to hold trust that the hats would arrive as displayed on their website. Received my order, eagerly opened up the package and came to the shocking realisation that the 2 hats I purchased were far BELOW standard quality. CHEAP quality hats that are similar to that of costume hats! The band around one of the hats was already broken. The size of the hats are not accurate to the usual standard. It's unbelievable that they would advertise their hats to a standard but instead send you unwearable hats! This is truly a scam.
I've now sent three emails to their Support email address requesting the return and full refund. 3 days later I've gotten no response!
DO NOT ORDER FROM THIS WEBSITE.

Very poor quality and massively overpriced. The seller doesn’t make it obvious that the item comes from Shein. It takes a long time to ship at which point you receive customs charges.
Don’t use them.

Great service and quality products!

Good quality, I really love it will definitely buy this again.

I bought this hat from Ghelter and it was a great purchase. Customer service was really polite and helpful. They explained the full process in a quick and easy to understand manner. Will definitely use them again.

Excellent customer service, timely responses to my inquiries on my order.

I purchased the Oxford Herringbone Wool Newsboy (Clout Black) an absolute superb cap, fantastic quality and comfortable to wear. Delivery time is great and Ghelter are very responsive questions.

Great customer service.

Just received my newsboy hat from Ghelter🤔😅😅 what a piece of crap. I accept that i should buy from the street rather than on line, the hats is now in the bin as not worth sending back.
Word of warning do not buy cheap and chearful cos thats what you get!

Oliver was very helpful and fair. He sent me a replacement hat for the one that I received that didn't fit.

Great cap, awesome quality. Exactly what I was expecting!!!

I ordered two trilby hats and was pleasantly surprised by the overall experience. Both hats arrived well packaged and kept their shape perfectly during transit

I was far too quick to judge this company!

I ordered a hat before checking the reviews (which obviously aren’t great). I then immediately tried to cancel the order but they had already dispatched the item. Even though they had dispatched it they still refunded me which was above and beyond. I also still received the item in the end which was fine and as described on their website.

Great customer service my end. It is clear that not everyone has shared my experience in this regard but perhaps don’t be so overwhelmed by the reviews as I was. Turns out they aren’t so bad after all.

Can’t speak highly enough about this company. I ordered the wrong size, and they immediately shipped me the correct one. Super responsive, and the cap is amazing quality. Will definitely be ordering more from these guys

Great customer service, Oliver and his team are the best.

Came pretty late but very high quality nothing wrong good stitches

I ordered 2 hats and have yet to receive them 14 days and still haven’t received them
Then I find out that the uk website makes you think that it will come from UK ,,,,no it’s coming from flipping china,,, so the quality is not going to be good, now I have read other reviews saying that they have been very disappointed with the quality and the lack of customer service

Well initially i wasnt impressed as i read the reviews and had an issue with replies.
However once initial contact was made i have to say they were fantastic at replying.
They assured me of how long the item would take to arrive and that if i wasnt happy with the quality that they would take the return and refund me without delay.
I also ordered a cheap hat to compare but i have to say i received my hat from Ghelter extremely well packaged
No issues with poor stitching infact i am very impressed with the quality of this cowboy hat and the service provided.
Even though i pointed out the reviews and my concerns
I received very polite and positive responses from an Oliver Taylor so credit where its due
Great customer service and a great quality item for me so thank you