Ghelter Reviews 

The brands in question are of subpar quality, employing inexpensive materials in their replication processes. This has resulted in considerable disappointment. Proceed with purchases at your own discretion.

Poor quality and no free returns as advert

Bought a hat in February for £30 … came delivered in a cheap plastic bag from China, the quality of the hat was so poor , they are the same hats pictured on SHEIN for £1.12 , emailed customer services many times to try and resolve and send back, I sent pictures, he told me he would refund me 50% I was not happy with this and wanted to return the hat, he told me I would need to pay tracked postage to Spain and I would be charged tax, so seemed pointless sending it back and wouldn’t trust to get a refund either…. Do not buy from this company, you may as well order from SHEIN or Temu for a tenth of the price, please avoid this company.

They went above and beyond to guarantee my satisfaction. The quality of the products second to none. Very knowledgeable very courteous staff Mr Oliver is great

SCAM SCAM SCAM
SCAM SCAM SCAM
SCAM SCAM SCAM
SCAM SCAM SCAM
SCAM SCAM SCAM
SCAM SCAM SCAM

This company has several unusual/ difficult to find hat styles. I’m living overseas and had no problems getting my hats shipped here!

Hats are just what I wanted/ good quality as well!

Customer service is outstanding and responds quickly if you have any questions.

Thx for the awesome hats🙏

Ordered over a week ago, no contact, no updates, no response to e-mails to support, what an awful company, avoid them for your own sake ...

This company plays as a Spanish company. I thought I was buying hats made in Spain, but they were made in China. One thing I don't buy that will be seated on my crown are hats made in China. The hats arrived one month later and were all unshaped brim and crown. If I knew I was getting hats from China, I would have ordered from Temu for a third of the price.

Ordered two hats and quality of one very poor and also it was wrong size ( too big ). Sent photos in accordance with their policy and subsequently nothing heard from them despite numerous emails. Poor quality and customer service so take great care if decide to purchase from them.

AVOID!!!
Ordered 18th of February, shipped only on 4th of March and not yet received, today 12th of March.
Also, seems the product is comming from China, so I don't expect anithing quality wise :((((
If the quality will be good I might change the review, if I receive the package at all

AVOID AT ALL COSTS. My order was extremely poor quality and even worse packaging. The hat came damaged as a result of the poor packaging. I requested a refund as detailed within the website but they would only offer me a 60% of the cost which I declined. They have continued to ignore all my communication since declining their offer

Bought wooden hats from Ghelter.
Sent from China and turned out to be 100% Acrylic.
Absolute con.
Have written for a full refund.
Trust they want ask me to pay for the postage back.

Hat looks nothing like what I ordered. Had no idea I was ordering from a Chinese company that would take over a month to receive. No way to return it. $50 down the drain.

I ordered three hats received one. It poorly packaged just in a plastic bag with an air pillow inside the hay so the hat was dented.

Quality not as advertised. Very thin.

Any wonder the official website does not have reviews on it.

Frank

Allegedly with courier on 15/2 but no update on 28/2 , wish I had read reviews before ordering. Looks like I’ll be unhappy with the quality when / if it does eventually arrive!

So far, two weeks after ordering I have no update on tracking.

The status is still saying "pending" and the supposed delivery time was 5 to 12 days. Well, that's already passed.

More fool me for ordering from an online company without checking reviews first.

Not worth any star ..absolutely terrible product..it's like a prop hat ..I ordered 2 cowboy hats ..such cheap quality..never again

I ordered a hat for my father for Christmas. I ordered it close to Christmas, but fully anticipating it coming a week after as he was going to be away from home for that whole week. 3 weeks later (Jan 11), looking at the tracking on their website, it said "order confirmed," but listed everything else (order prepared, order in transit, et al) as incomplete.

I contacted them through their website and ended up getting an email from Oliver. I had sent a second inquiry through their website, because I forgotten to include the order number. A second email came from him, complaining to me for emailing him with separate emails - which, I had not done (I had just used their website). He indicated it was lost in the mail, however it appeared based on their own page, it was never sent.

Either way, several emails later (a replacement hat which was selected because the original one was sold out, another one was sold out in the color I wanted), he said the words "... is available for your destination country."

That was Jan 18, it's now Feb 23 and no hat ever came. As far as I'm concerned, this shop is just a scam. I just wanted a Christmas present for my 80-yr old father. It wasn't very expensive, so that's fortunate. Lesson learned, won't be buying from them again... and probably not from Spain again.

Delivery wasn't too bad, 2 weeks. However, having read some of these reviews (after ordering sadly) I wasn't expecting much. In that respect I wasn't disappointed. The quality is poor. Cheap thin cotton, full of creases. In fact, you can get these on Amazon for less than £10. Don't use Ghelter, it's cheap Chinese tat.

Total rubbish