Gibbs Gillespie - Uxbridge Reviews 

My first time experience to let my house . I first visited Gibbs-Gillespie Uxbridge branch by myself without any recmendation and/or advice. From the beginning letting manager started nice talks with me for the business. I have had good understanding on the business. Lewis Bolton , manager is a good man to do his job to the customers. Intellogent is he, too. My house is now rented to the tenants who were found and brought to us through necessary survey. Thanks to Lewis Bolton

We had a great experience with this agent initially, but unfortunately everything changed once we moved in.

The property was handed over in the same condition as when we viewed it, despite being assured that issues would be fixed beforehand. There was damp and mould on the walls and ceilings, and the garden and shed areas were left untidy. Overall, the house was not in a reasonable condition to move into.

We raised these concerns during the viewing and again on move-in day, but over six weeks later nothing has been resolved. We’ve been passed from one person to another, told the issue is “being looked into,” and that the landlord has been contacted—but we’ve received no clear updates or action plan.

Communication has been very poor. Emails are ignored and calls go unanswered.

If the property was inspected before handover, it raises serious concerns about the standards this agency claims to maintain.

Very disappointing experience, and we are still waiting for a resolution. I would strongly advise others to thoroughly check everything before moving in.

Poor aftercare too when reporting issues and take forever to resolve issues.

I let my property through Gibbs and after 4 years , I was very disappointed by the overal performance of the company , specially since the Roman estate agents took over the accounts , I had to chase up the accounts for rent arrears .they lost my duplicate keys there were holding ,

The one star sticks in my throat. The team at Uxbridge are less than useless and are overpaid for doing sweet nothing. Let us down at every turn as landlords. I recommend Andrew’s instead, they seem to be more than capable of doing what they’re paid to do

Document everything! It's taken 5 months to get our deposit returned

I wish I could rate this company zero. I heard a lot about this company and hence I choose this letting agent over others. I had horrible experience with all my property managers. They changed three times in one year tenancy. I and my tenant both complained about mis communications. I was given incorrect advice multiple times. Tenant leave dates was agreed without land lady made aware at timely manner. Regular property inspection which was promised was not done correctly and I found a wall with mould when tenant was leaving. I was then advise to deduct money from the tenant’s deposit. There was damages to the property, tenant left the rubbish in the property all this was not added on to inventory check out and when this was raised I was again told to go to the small claim court. Why do I need this if agent was supposed to regularly inspect the property and also supposed to be doing the inventory check in check out. I personally feel a good relationship with the property manager with both land lady and tenant would have definitely help. This was my first property I rented out using agent and hence a good support and guide would have helped.

I honestly would score them 0 stars if there was an option. Worst letting agents possible. Invaded privacy twice on property inspection even after stressing multiple times we don’t want people in our house when we’re not there. Still go ahead and violate our privacy when been told not to. Please whatever you do steer clear from these estate agents as they really don’t care about being professional. You take a problem to them after telling them not to do something and they give you attitude back. Act like we’re a problem because we don’t want people we don’t know or don’t trust in our house. Simple. Not for these lot. Don’t expect any updates or any helpful from them either on finding a place and doing checks. There too relaxed to the point it’s not caring and treat you as a thorn in their side even though it’s their job. Will be taking legal action against them.

We listed our property with Gibbs Gillespie at the start of June, and the experience has been nothing short of disappointing.

In nearly four months, we’ve only had one viewing. There’s been no communication, no feedback, and absolutely no proactive effort to sell the property — even after we agreed to a price reduction that they recommended.

Trying to get updates is impossible. Calls aren’t returned, staff hang up after putting you on hold, and there’s zero accountability. It genuinely feels like they have no interest in selling our home or offering even basic customer service.

We’ve now decided to take the property off the market completely because of their terrible service and lack of professionalism. Would not recommend Gibbs Gillespie to anyone looking for a responsive or trustworthy estate agent.

A brilliant service from Suhur, after many changes in the Gibbs team and some issues, we have found a lot of stability and an always willing-to-help attitude from Suhur

thanks Gibbs

Starting from paper work, reliable and attentive, to all complaints 👌, they good. They need to make the property clean and conducive for the tenants.

I spoke with Leona over the phone and then on emails where she clarified answers to our questions.
Leona was a massive help assisting us with outstanding rent arrears, a breakdown of our invoices from our portal and also how the damages from our check out report can be claimed. If the claim is taken to an adjudicator, the damages are considered first, then the outstanding deposit second. We are however waiting to find out how much the charges are if we decide to take it to the Small Courts, once we find this figure out, then we will know whether it’s worth proceeding down this route or not.
Without Leona’s help on this we would be unsure with our steps to take.

Wasted my time this morning, booked a viewing for this morning, confirmed over email. Got a call from the agent this morning to confirm, but at a different time 30 mins earlier, which was fine. I then got a call 5 mins before to inform me he was running late, an inconvenience but not a deal breaker. I then went to the property knocked on the door and the occupier told me he was not informed of the viewing and the agent has not showed up.

I cant call him back as he called from a private number, no answer from the office phone.

Total waste of my Saturday morning, I am shocked at the poor level of service and lack of regard for my time, I've never experienced this from an agent. By contrast when I viewed a property with Cameron agents, the person organising the viewing messaged me on Whatsapp and was available to take calls and messages.

Slow and hang onto your money.

My mum used this company as an agent to manage this property. When they want something from you they expect it instantaneously. But………..when it comes to returning money that is not theirs, they drag their feet and take a very long time.

I have found the attitude of Mima Begum to be astounding, now having to raise a formal complaint to get things moving along.

I value my time and I feel it’s being unnecessarily wasted by Gibbs Gillespie.

Brilliant team who are very attentive and transparent. Really feel like we’re being delivered a service that puts our needs first.

Simeon especially has been amazing and look forward to working with him further.

Simeon, Danielle and the team were amazing from start to finish of selling my property.

Fantastic service and very helpful people.

Absolutely awful experience moving into my new property! The agents did not check the property prior to move in and the place was filthy, had broken and missing items that they did not advise prior to tenancy. When I reported the issues to the lettings team, I then had to chase them for an update, and ended up sorting the clean myself. I asked for the complaints procedure as I wanted to make a formal complaint and was ignored! I would definitely not recommend this company to anyone I care about! Worse experience with a UK agent EVER!

I’m looking for a house to buy and I got a viewing appointment from their Uxbridge branch. My appointment was today (17th of Aug) at 10:00 and despite my efforts to reach out to them during weekdays; to confirm my appointment nobody got back to me until Friday afternoon. I received a text message reminding my appointment with a post code. I went to the location via google maps and when I was at the location I realised the marker is taking me somewhere irrelevant. I tried to contact with the branch and the person answered told me their friend is on the way and will meet me at the block and when he said that it was already 10 past. I clearly told him I can’t find the location, so I need to contact with their friend. He hung up by saying his friend will contact me. Nobody get me and when I called back 10 or so min later nobody answered the phone. I’m very frustrated that I wasted my valuable time to go to the viewing despite their careless attitude. This unacceptable behaviour can be because someone thought not contacting with a customer is the best approach, but regardless who did what I want to give my feedback in here to warn other potential customers . This company has all the voice recordings and my reminder email. Because they claim phone calls may recorded for training purposes, I suggest them to take this as a study. I’m very much shocked, surprised and still can’t believe they are still in the market by this much ignoring their customers. Will never work with them ever again and I’ll warn my friends about this company.

The agents were always in touch, helpful and supportive throughout the process.

I felt like another customer at Gibbs Gillespie. The estate agent was not too friendly, I was just another customer bidding in his list. His approach when showing me the house was not welcoming as compared to the experience I received from other estate agents. He disappeared once offer was made, didn't explain any of the next steps as a first time buyer. The move manager on the other side only contacted when needing my feedback for her vendor and didn't find the need to keep me updated on what's happening on the vendor's side until I ask. Often she would say that she would get back to me, but then two weeks after she would get back when she had another question to satisfy for the vendor's move. I hope that the feedback would help improve the service with new customers. Overall, no issues with them in the process.